How And When Do I Contact The Ibm Pc Helpcenter - IBM Aptiva Handbook

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Sometimes you may have a problem that you just can't solve
and we understand that it can be frustrating. This document
contains several problem-solving options you can use. See
the "Quick problem solving chart" on page 10-6 for
troubleshooting information before you call the IBM PC
HelpCenter. If you have completed the problem-solving
steps in the "Troubleshooting" chapter and you still need
help, you may need to call the IBM PC HelpCenter.
System experts are available to help answer your questions.
Depending upon the type of problem, there may be charges
for some calls and not for others. This section contains
information about which calls you will be charged for and
which calls you will not. You will be required to register your
computer to receive telephone support.
Make sure you write down your date of purchase and
keep your receipt in a safe place. You may be
Note:
required to present your proof of purchase to receive
service under your hardware product warranty.
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If you have questions about setting up your system, we're
here to help. Within the first 30 days that you have your
computer, you can call us at no additional charge to ask
questions about:
W setting up your system and attaching a monitor and
printer
W starting the preinstalled operating system
W starting the preloaded and bundled software programs
Long distance charges might apply, we will calculate the 30
days from the date of purchase.
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If you need help setting up or installing the preinstalled or
bundled software programs during the 30-day "Up and
Running" support period, technical support representatives
will help you install (or reinstall) the software that came with
your computer if necessary. They will ensure that the
program is successfully installed so you can start the
program. Support for your "how to" questions about software
programs is available for a fee. For more information, see
"How and when do I purchase additional support?" on
page 2-9.
To find your machine and model type as well as your
Note: serial number, open the door below the CD-ROM slot
and look in the left corner inside the door.

How and when do I contact the IBM PC HelpCenter?

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