IBM Aptiva Handbook page 30

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The documentation that came with your computer contains
information about troubleshooting hardware and software
problems. This information begins with the quick
step-by-step guide on page 10-6, which can help you
diagnose hardware and software problems. Once you know
the nature of the problem, you can follow the instructions in
the "Solving hardware and software problems" on
page 10-7. Just match the description or error code with
your question and follow the instructions to solve the
problem!
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Your computer also came with several online resources that
you can use to solve problems.
Help files
The operating system and most preinstalled programs in
your computer contain online help files. These files may
contain information about upgrading hardware, using
software and many other common computer tasks. The Help
files also contain information for questions on how to solve
problems and prevent future trouble.
Readme files
Most operating systems and software programs also come
with a file named README.TXT. This is a text file that
contains important information about the program. You can
read README.TXT files by opening them in any text file
editor on your computer. If an Aptiva README file is
provided, it is named APTIVA.TXT
2-2 Chapter 2: HelpWare support and services
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Your computer comes with several software programs which
can help you solve problems or find answers to your
questions.
Diagnostics
Your computer comes with a diagnostic program which can
help identify problems you may have with your system. You
can run the PC Doctor diagnostic program from the
PC-Doctor folder in the Windows programs menu or from the
Product Recovery and Diagnostics disc.
The Windows version of PC Doctor works through the
Windows operating system to find system software
problems. The Product Recovery and Diagnostics disc
contains the MS-DOS version of the PC Doctor diagnostics
program, which performs tests directly on the hardware. It is
important to run both versions of the PC Doctor program
before you contact the IBM HelpCenter.
IBM Update Connector
This program allows you to connect to the IBM PC
HelpCenter to receive updates for some of the software that
came with your system and download them. Once you have
received the files, you can begin the automated installation
process. IBM Update Connector is available to registered
Aptiva customers during the warranty period at no additional
charge. Telephone line charges may apply.