IBM Aptiva Handbook page 39

Customers in the United States have "Express
Maintenance" which is a parts exchange service that allows
IBM HelpCenter personnel to replace selected in-warranty
hardware parts and ship them directly to your door. This
means you will not have to completely disassemble your
computer and take it to an authorized IBM servicer for repair.
Some servicers function as drop-off points that may send
your system to another location for repair. The phone
number for Express Maintenance is 1-919-517-2800.
When you call for Express Maintenance at 1-919-517-2800,
your credit card information will be requested, but it will not
be billed if you return the defective part to IBM within 30
days of your receipt of the new part. If the part is not
returned within 30 days, your card will be charged the full
retail price of the part. Credit card information will not be
made available to any one outside IBM.
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