IBM Aptiva Handbook page 117

Table 1: Hardware problems (Continued)
If the problem is:
Modem/communications errors
When the computer is turned on, the
message "Insert a system diskette and press
Enter to reboot" appears
If any of these problems continue after taking the actions listed, see "Chapter 2: HelpWare support and services" on
Note:
page 2-1 for information on obtaining service.
Here's what to do:
1.Make sure the telephone cord is securely connected. Your Setup Poster
shows how the cord should be connected.
2.Make sure the telephone line works by plugging a working telephone into
the same telephone outlet that the computer was plugged into. Then
make sure you can place a call.
3.Make sure your modem cord is connected to an analog telephone line.
For additional help, see "Setting up communications" on page 4-8.
4.Make sure you are calling the correct number, and that you are using the
correct communications settings. For additional help, see the user's
guide for your communications software.
5.Make sure no one is using the telephone while you are communicating
with another computer.
6.If some communications programs work but others do not, there may be
a configuration problem. For additional help, see the user's guide for your
communications software.
7.Make sure the modem adapter card is installed correctly. For instructions
on installing adapter cards in the system unit, see "Adding and removing
adapter cards" on page 8-3.
1.Choose BIOS Features Setup from the Configuration/Setup Utility menu,
and make sure that the Boot Sequence is set correctly.
2.Make sure the drive power and signal cables are securely attached to
the back of the hard disk drive. For instructions on working in the system
unit, see "Removing and adding drives" on page 8-5.
3.Insert the Aptiva Product Recovery and Diagnostics CD-ROM into the
CD-ROM drive, and restart the computer. Follow the instructions on your
screen to restore the operating system files to your computer's hard disk.
Solving hardware and software problems 10-11