IBM Aptiva Handbook page 119

6ROYLQJ VRIWZDUH SUREOHPV
Table 2: Software problems
If the problem is:
Clock loses time
Computer doesn't go into standby or
automatically power off when the set time has
elapsed.
If any of these problems continue after taking the actions listed, see "Chapter 2: HelpWare support and services" on
Note:
page 2-1 for information on obtaining service.
Here's what to do:
The most common cause for the clock losing time is related to application
programs, not a hardware failure. If you experience this problem, do the
following:
1.From the Windows desktop, click on the
obtain the latest software updates for your computer.
2.If you have the Norton AntiVirus program installed, click on the
icon to obtain the latest version of the Norton AntiVirus
LiveUpdate
program.
3.For assistance with updating application programs that were not
included with your Aptiva personal computer, contact the software
manufacturer.
1.Make sure you don't touch the mouse or keyboard, and don't start a
program that involves using the hard disk, such as File Manager or a
Windows 98 screen saver. These activities make the timer start over.
2.Make sure AutoPlay is disabled. When AutoPlay is enabled, the system
detects activity in the CD-ROM drive and keeps the computer from
going into Standby.
3.If the computer does not automatically turn off, make sure the Power
Management mode is enabled, then check the set time parameter. For
instructions on using Setup, see "Entering Setup" on page 6-3.
4.Allow a few minutes more than the specified time. Windows 98
periodically accesses the hard disk for memory swapping and this
activity resets the Standby timer. Windows 98 might access the hard
disk for a short time after you last touched your computer.
5.Close any open communications programs. Programs which are
running may not allow the system to enter standby.
IBM Update Connector
Solving hardware and software problems
icon to
10-13