How And When Do I Contact The Ibm Pc Helpcenter?; What Help Can I Get By Telephone? - IBM Aptiva Reference Manual

How and when do I contact the IBM PC HelpCenter?

Note
Make sure you write
down your date of
purchase and keep your
receipt in a safe place.
You may be required to
present your proof of
purchase to receive
service under your limited
warranty.
86
Automated Fax. In the United States and Canada, if you
have a touch-tone telephone and access to a fax
machine, you can receive information by fax 24 hours a
day, 7 days a week.
To access the Automated Fax System:
• In the United States, call 1-800-426-3395.
• In Canada, call 1-800-465-3299.
Follow the recorded instructions and the information
you request will be sent to the fax machine you specify.
A catalog (approximately 40 pages) of Automated Fax
topics is available.

What help can I get by telephone?

Sometimes you may have a problem that you just can't
solve and we understand that it can be frustrating. This
document contains several problem-solving options you
can use. See the "Quick step guide" on page 32 for
troubleshooting information before you call the IBM PC
HelpCenter. If you have completed the problem-solving
steps in the "Troubleshooting"chapter and you still
need help, you may need to call the IBM PC HelpCenter.
System experts are available to help answer your
questions. Depending upon the type of problem, there
may be charges for some calls and not for others. This
section contains information about which calls you will
be charged for and which calls you will not. You will be
required to register your computer to receive telephone
support.
How and when do I contact the IBM PC HelpCenter?