IBM Aptiva Handbook page 35

Registration number
(when you receive one)
Date of purchase
W description of the problem
W exact wording of any error messages
W system hardware and software configuration
information for your system
If your call is not covered by 30-day "Up and Running"
support or the Limited Warranty, you may be required
to provide a major credit card number for support. You
will not be billed if it is determined that your call is
covered under the "Up and Running" support or the
IBM hardware product warranty.
Please be at your computer when you call.
If your country or region is not listed, contact your IBM
reseller or IBM marketing representative.
Country/Region Phone Number
Australia 13-14-26
Austria 1 546 325 102
Belgium (Dutch) 02-714-4504
Belgium (French) 02 714-3503
Hours of Operation
9am - 9pm (EST -
Australia)
365 days a year
10am - 1pm and
2pm - 7pm CET Mon
- Fri
9am - 9pm CET Mon
- Fri
9am - 9pm CET Mon
- Fri
Canada 1-800-565-3344
Denmark 3525-6904
Finland (09) 2294 3004
France 01-6932-4004
Germany 069-6654-9004
Ireland 01-8159208
Italy 02-4827-7003
Luxembourg 298-977-5058
The Netherlands 020-504-0530
New Zealand 0800-446-149
Norway 2-305-0304
Portugal 01 791-5147
Spain 91-662-4261
How and when do I contact the IBM PC HelpCenter?
24 hours a day, 7
days a week
(excluding holidays)
9am - 9pm CET Mon
- Fri
10am - 7pm CET Sat
8am - 8pm CET Mon
- Fri
9am - 9pm CET Mon
- Fri
10am - 1pm and
2pm - 7pm CET Mon
- Fri
9am - 9pm GMT
Mon - Fri
10am - 1pm and
2pm - 7pm CET Mon
- Fri
9am - 9pm CET Mon
- Fri
9am - 9pm CET Mon
- Fri
9am - 9pm (EST -
Australia)
365 days a year
9am - 10pm CET
Mon - Fri
12 noon - 5:30pm
CET Sat & Sun
Voice mail only
10am - 1pm and
2pm - 7pm CET Mon
- Fri
2-7