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EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States.
Chapter 1: Using this book ............................. 3 Part 2: Controlling system settings ..............9 Chapter 2: Getting started with your Aptiva computer ....................11 Chapter 3: Understanding the Rapid Resume features ..................... 21 Chapter 4: Viewing and changing Aptiva configuration .................... 31 Part 3: Upgrading and replacing hardware ............
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Presentation conventions used in this book ......................5 Where to find more information ..........................6 Part 2: Controlling system settings ............9 Chapter 2: Getting started with your Aptiva computer ........11 Controlling monitor settings ............................. 11 Getting the best performance from your monitor ..................... 12 Changing display settings ............................
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Setting up communications ............................18 Connecting your modem to the telephone network ..................18 Configuring your communications software .....................19 Configuring your Aptiva computer for a connection to the Internet ..............20 The IBM Internet Connection ..........................20 The Internet Setup Wizard ...........................20 Chapter 3: Understanding the Rapid Resume features .......... 21 Starting the Rapid Resume Manager ........................22...
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Changing disk drive configuration ........................35 Diskette drive (A: or B:) ........................... 35 Hard disk drive and CD-ROM drive ........................ 36 Changing input/output port configuration ......................37 Serial port A ..............................37 Universal serial bus port ..........................37 Parallel port ..............................38 Parallel port mode ............................
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Part 3: Upgrading and replacing hardware ........... 53 Chapter 5: Before you unplug and open the tower ..........55 Planning your hardware changes ..........................56 Planning a sequence for hardware changes ......................56 Recording your changes ............................57 Viewing and reconfiguring system resources ......................57 Anticipating potential conflicts ..........................57 Preventing specific conflicts between Plug and Play and non-Plug and Play hardware ......58 Preparing for other possible conflicts ......................59...
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Chapter 7: Working with adapter cards and drives ..........77 Identifying the parts of the tower ..........................78 Adding and removing adapter cards ........................80 Identifying adapter card connectors ........................80 Identifying card cable connectors ........................80 Setting jumpers ..............................81 Installing adapter cards ............................
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Responding to error codes ............................123 Recovering factory installed programs and files ....................133 Part 5: Technical reference ..............135 Appendix A: Specification tables ................ 137 Memory module placement ............................137 Memory map ................................139 System input/output addresses ..........................140 System interrupts ..............................143 DMA channel assignments .............................145 Serial port addresses ...............................146 Appendix B: Sound and television cards .............
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Extended modem commands for VoiceView ....................169 Modem return codes ............................... 172 S registers ................................. 174 United States modem regulations ......................... 177 FCC and telephone company requirements ..................... 177 Canadian modem regulations ..........................178 Canadian Department of Communications certification label ................ 178 Étiqueete d’homologation du Ministère des Communications du Canada ...........
Make sure all replacement parts have characteristics The IBM Aptiva PC has a power cord with a three-prong plug identical or equivalent to the original parts. Other parts that is required to ground metal parts. It is the responsibility of may not have the same safety features.
Laser compliance statement Caution: beam. Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the...
Trademarks The following terms are trademarks or registered trademarks of the IBM Corporation in the United States or other countries or both: • Aptiva • HelpCenter • HelpWare • • OS/2 • Rapid Resume Other company, product, and service names, which may be denoted by a double asterisk (**), may be trademarks or service marks of others.
Learning about this book Part 1 This part contains an introduction to the Aptiva Handbook. Read this part to understand how to use this book and where to go if you need additional information. This part contains the following chapter: •...
How this book is organized The Aptiva Handbook contains general information for all users of an IBM Aptiva Personal Computer. Once you have taken your computer out of the box and connected all the components, you can use this book as a guide to This book contains the following parts and chapters: your computer’s hardware and as a problem-solving...
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“Chapter 7: Working with adapter cards and drives” on page 77 • “Chapter 4: Viewing and changing Aptiva configuration” on page 31 This chapter contains instructions for working with adapter cards and drives. This chapter provides instructions for using the Setup Utility, where you can view or change your “Part 4: Troubleshooting”...
Presentation conventions used in “Part 5: Technical reference” on page 135 This part contains technical information you might need this book if you upgrade your computer’s hardware. It contains the following appendixes: • “Appendix A: Specification tables” on page 137 This book uses the following highlighting conventions This appendix contains specific memory, address, to associate special meaning with text:...
It also identifies the terms and then to the AptivaWare menu. and conditions of the limited warranty. Click on the Aptiva Guide option. For more information about the Aptiva Guide, see the Read me first book. Chapter 1: Using this book...
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Aptiva Helper. Your computer comes with a program IBM Update Connector. Your computer comes with called the “Aptiva Helper.” This program helps you a tool to help you obtain available updates to the answer questions and solve problems. It contains software that came with your computer.
11 This chapter contains instructions for making adjustments to monitor and volume settings on your Aptiva computer. It also provides information to help you connect your computer to a printer or to other computer systems, such as the Internet.
Getting started with your Aptiva computer Controlling monitor settings When you purchased and set up your IBM Aptiva Personal Computer, it was ready for you to use the first time you turned it on. As you begin to use your...
The first time you turn on your computer, it automatically selects common settings for your monitor. The IBM monitor sold for use with your Aptiva computer supports Data Display Channel (DDC). With DDC, your computer automatically selects the best refresh rate your monitor can support.
The refresh rate determines how quickly the displayed Desktop display area image is drawn on the screen. The IBM monitor sold for use with your Aptiva computer supports DDC. With Lets you specify the total viewable area. If you...
• While your monitor resolution may allow you to change the font size, some programs do not support large fonts. Large fonts may cause words to appear cut off or pushed together. Chapter 2: Getting started with your Aptiva computer...
Controlling volume controls to turn up the speaker volume and no sound comes out of the speakers, the volume setting in your multimedia software might be too low. The multimedia software volume controls are located in the multimedia Your computer may have volume controls in up to four mixer programs.
Out jack on the sound card on sound card the back of the tower. On all models of the IBM Aptiva PC, the headphones can For headphones plugged into a be plugged into the Out jack on the sound card on the back of the tower.
Getting ready to print The second box automatically displays a list of tasks related to the printer. Select “printer drivers, installing” and click on the Display button for instructions. After you have attached your printer to your computer as described in the Read me first book, you need to If you want to return to the Index list after reading install the correct printer driver for the operating system the printer drivers entry, click on the Help Topics...
Setting up communications Connecting your modem to the telephone network Your Aptiva computer has a modem already installed. Modems are designed to operate over the public Using this modem, your computer can communicate switched telephone network (PSTN or PSN). This is an with other computers and telephones.
The Microsoft Network. Follow the on-screen instructions. If you need Your Aptiva computer can run software programs that assistance, press the F1 key to view the online let you use your computer as a telephone, a telephone help.
Configuring your Aptiva computer The Internet Setup Wizard Your Aptiva computer comes with a program that guides for a connection to the Internet you through the steps for connecting to the Internet. You can use this program, called a wizard, to set up an Internet connection using The Microsoft Network or any other service provider.
Understanding the Rapid Resume features The IBM Aptiva Personal Computer comes with a set of In the Setup Utility, you can work with all the features energy-saving features, called the Rapid Resume that are available in the Rapid Resume Manager except features.
Starting the Rapid Resume Manager To view an online tutorial about the Rapid Resume features, follow these steps: In the Rapid Resume Manager window, double- To start the Rapid Resume Manager, follow these steps: click on the Rapid Resume icon. Double-click on the AptivaWare icon on your When the Rapid Resume window opens, click on desktop.
working on in those programs in working memory. Your With the Rapid Resume feature enabled, you can save computer can access this working memory very quickly, your desktop by selecting Suspend from the Start but it does not automatically keep the data when you button on your desktop when you are ready to turn off turn your computer off.
To enable or disable the Automatic Power Off feature, then the monitor’s display goes blank when the follow these steps: computer enters Standby. Double-click on the Rapid Resume icon in the In the Setup Utility, you can specify which devices your Rapid Resume Manager window.
Scheduler features Snapshot The Snapshot feature saves the state of your computer when it enters Standby. With this feature, if the power In the Scheduler window, you can work with settings for supply to your computer is interrupted while your these features: computer is in Standby, your desktop is restored when •...
Automatic Power On feature. The system board in your Aptiva computer has a jumper To enable or disable the Automatic Power On feature, (JP12) that is used to enable or disable Wake Up on follow these steps: Ring control over any device connected to serial port A.
Wake Up on Ring To enable or disable the Wake Up on Ring feature, follow these steps: The Wake Up on Ring feature turns on your computer Double-click on the Wake Up on Ring icon in the when the telephone rings. With this feature, you can Rapid Resume Manager window.
How Rapid Resume features affect Table 1: Rapid Resume features activity Activity: Feature and explanation: your computer’ s operation Computer comes on Feature: Scheduler or Automatic when you haven’t Power On pushed the on/off This is a normal activity of the button.
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Table 1: Rapid Resume features activity Table 1: Rapid Resume features activity Activity: Feature and explanation: Activity: Feature and explanation: System power light is Feature: Ring Indicator feature in Computer won’t start Feature: Rapid Resume blinking, but system is Wake Up on Ring from diskette if Rapid After you turn on the computer, turned off.
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Chapter 3: Understanding the Rapid Resume features...
Viewing and changing Aptiva configuration Using the Setup Utility Your IBM Aptiva Personal Computer comes from the factory configured for immediate use. You can view your computer’s configuration settings using the Setup Utility and the Windows 95 Device Manager. The Setup Utility lets you view and change important...
Enable or disable the virus detection provided with Click on the Shut Down option. your BIOS. (You cannot use the Setup Utility to turn off the IBM AntiVirus program or any antivirus From the Shut Down Windows window, restart the protection that is provided with additional products.) computer.
When the following symbol appears at the top right corner of the screen, press F1: The Main Menu you see on your computer may look Note: slightly different from the menu shown here, but it will operate the same way. Working with the Setup Utility The Setup Utility Main Menu appears: menus...
Restoring factory settings the bottom of the menu. When you purchase an Aptiva computer, it is already Changing and restoring settings configured for use. The Setup Utility stores these original configuration settings, called factory settings,...
Empty drive bays are indicated with a “Not installed” setting. Video controller Your Aptiva computer comes with a diskette drive A:. If you add an additional diskette drive, it will be This option displays the name of the video controller designated as diskette drive B:.
High Performance mode. For an older hard disk, select Compatible mode. Hard Disk Drive 4 If this drive is installed, it is attached to Local Bus connector 2 on the system board and set as the slave device. Chapter 4: Viewing and changing Aptiva configuration...
Changing input/output port Read prefetch configuration If a hard disk drive is installed at this location and if the Local Bus IDE Mode setting is High Performance, you can enable this option for maximum hard disk From the Setup Utility Main Menu, select the performance.
Changing Rapid Resume features configuration This option shows if a mouse is installed. The Rapid Resume features are a set of IBM energy- Keyboard NumLock state saving features that lets you set up your computer to perform certain tasks unattended. For information about...
Enable the Rapid Resume option to change the following options: This option might be required for adapter cards that do not support power management. • Automatic Power Off • Initialize Adapter Cards Chapter 4: Viewing and changing Aptiva configuration...
Standby Halt CPU when idle If the Standby option is enabled, you can use the Halt This option lets you enable or disable the Standby CPU When Idle option to stop the central processing unit feature. With this feature, you can set up your computer (CPU) during Standby.
A. The modem must be connected to the telephone line. Enable the Automatic Power On option to change the following options: The system board in your Aptiva computer has a jumper (JP12) that is used to enable or disable Wake • Power On Date Up on Ring control over any device connected to serial •...
Rapid Resume advanced options If the Automatic Power Off feature is enabled and you enable this setting, your computer will not turn itself off while you are using the mouse. Select this option to open the Rapid Resume Advanced Options menu. In this menu, you can define which Check drive 1 and 2 activity devices your computer checks to determine whether you are using your computer.
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If the Automatic Power Off feature is enabled and you enable this setting, your computer will not turn itself off enable this setting, your computer will not turn itself off while the parallel port is active. while the serial port is active. Chapter 4: Viewing and changing Aptiva configuration...
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Check modem activity (IRQ 10) On/off button mode Use this option to specify whether your computer Use this option to control whether the Rapid Resume checks the modem, or any other device using IRQ 10, to feature works with the system on/off button. determine whether you are using your computer.
Memory Resources. For example, you may have to move jumpers or switches on the adapter card, or make changes to the software that came with the adapter card. Chapter 4: Viewing and changing Aptiva configuration...
I/O port resources Interrupt resources Select this option to open the I/O Port Resources menu, Select this option to open the Interrupt Resources menu, where you can allocate input/output ports for the where you can allocate interrupt requests (IRQs) for the adapter card.
CD-ROM drive. You This option does not have an effect on the IBM AntiVirus might need to start the Setup Utility and designate the program or on additional virus checking programs you CD-ROM drive as the first startup device before you can may have purchased.
Setting the date and time Security options The Security Options menu lets you configure the From the Setup Utility Main Menu, select the Date and following options: Time option to view or change the system clock. The Date and Time menu appears. •...
• computer from diskette or to copy files from the hard Cache System BIOS drive. With this option enabled, you also avoid a POST error when the diskette drive is disconnected. Chapter 4: Viewing and changing Aptiva configuration...
PCI card options Cache system BIOS If the Cache State option is enabled, you can use the The PCI Card Options menu lets you enable or disable Cache System BIOS option to specify whether your bus mastering for the Peripheral Component computer runs the system BIOS region in cache Interconnect (PCI) adapter cards installed in your memory.
Device Manager and instructions for using it. When you purchase new hardware to install in your Aptiva computer, a configuration utility might come with the new device. See the documentation provided with the new hardware for instructions on using any included configuration utility.
Upgrading and replacing hardware Part 3 This part contains information to help you add to or change the hardware that was installed in your Aptiva computer at the factory. It contains the following chapters: • “Chapter 5: Before you unplug and open the tower”...
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Part 3: Upgrading and replacing hardware...
Before you unplug and open the tower Before you begin to upgrade or replace your computer’s As you prepare to add or replace hardware in your hardware, it’s important to know that the tower contains tower, follow the instructions in these sections: replaceable components and several open connectors •...
Planning your hardware changes Complete your hardware changes as instructed in “Chapter 6: Working with system board components” on page 63 and “Chapter 7: Working with adapter cards and drives” on page 77. Before you unplug your tower and pull the cover off, you should understand how your new hardware will If you plan to make more than one hardware work with your existing hardware.
Viewing and reconfiguring system problems” on page 99 for troubleshooting information and error code corrective actions. resources Recording your changes As you work, keep records of all hardware and System resources are data processing elements, such as configuration changes you make. These records will be storage locations or input/output units, that are useful if you upgrade your computer more than once or controlled by the system and assigned for use in basic...
Preventing specific conflicts between Table 2: Adapter card combinations requiring Plug and Play and non-Plug and Play manual resource assignments hardware If the adapter Then do you And the adapter card or cards assign resources card you are currently for the non-PnP If you install non-PnP hardware in a computer that has installing is...
Preparing for other possible conflicts Device Manager, see “Starting and using the Windows 95 Device Manager” on page 60. If you purchase hardware that is not PnP, you may not If you record assigned resources before you install the discover a possible resource conflict until you install the new hardware, then if the hardware creates a resource new hardware and receive an error message.
“Chapter 7: Working with adapter cards and drives” on page 77 In the Control Panel window, double-click on the System icon. “Chapter 4: Viewing and changing Aptiva configuration” on page 31 contains instructions for In the System Properties window, click on the working with the Setup Utility.
mark in the upper right corner) and then click on a slides along grooves that run along the sides of the window area to get help for that area. frame. Follow these steps: Remove the screws. Opening the tower To open the tower, you need a screwdriver. Depending on which hardware components you work with inside the tower, you might need a set of small screwdrivers.
Card (Removed) So that you can recognize the smaller hardware components in your Aptiva computer, you need to know If you plan to work with the hardware inside your tower, the location of the following major hardware read “Planning your hardware changes” on page 56 and components inside your tower: “Opening the tower”...
Working with system board components Accessing the system board To work with the hardware components on the system board, you must first unplug the system and remove the tower cover. If you have not removed the cover from your tower, see “Opening the tower” on page 61. To access the section of the system board you need to Before you can begin work with system board work with, you might need to remove adapter cards and...
If you need to remove the riser card Remove the riser card screw and the riser card clip. Then remove the riser card. To access some system board components, such as system memory sockets, you must remove the riser card. The riser card contains all the adapter card connectors.
Identifying the parts of the system board If you plan to work with hardware in your computer, you will need to know the layout of the system board. This picture shows the system board in your computer. The items on the next page correspond to the numbered locations on the picture.
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The system board, sometimes called the planar or Cache memory module socket (J4). Can hold a 256 KB or 512 KB cache memory module. Any cache motherboard, is the main circuit board in the tower. It memory module you install must meet the following supports a variety of devices and provides other basic specifications.
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Riser card connector (J13). Holds the riser card, which contains connectors for adapter cards. Wake Up on Ring jumper (JP12). Enables or disables Wake Up on Ring control over any device connected to serial port A. With this jumper set to pins 1 and 2, any device connected to serial port A operates independently of Rapid Resume’s Wake Up on Ring settings.
Installing an upgrade processor Lift the processor out of the processor socket. Heat Sink Instructions for removing your old processor are given in this section. Instructions for installing an upgrade Retaining Clip processor should come packaged with the processor. Notch To remove the old processor: Processor Remove the heat sink retaining clip by pressing the...
Installing cache memory modules Inserting a new module To install a cache memory module into an empty socket, follow these steps: You can install either 256 KB or 512 KB of cache memory on your system board. If a 256 KB module is already Locate the single cache memory module socket on installed, you must remove it before you can install a the system board.
Position the new cache module over the cache Push the module straight down into the socket. socket so that the notch at the bottom of the module lines up over the divider in the socket. As A properly-inserted module looks like this: shown in the next picture, match the wide part of the module to the wide part of the opening in the socket.
Installing system memory modules For possible module placement configurations, see the specification table in “Memory module placement” on page 137. Your system board has two system memory module Installing a dual inline memory sockets that hold dual inline memory modules (DIMMs). module To install a DIMM in an open socket, follow these steps: Locate the two clips that hold the memory module...
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Position the DIMM over the socket so that the Push the module straight down into the socket. notch at the bottom of the module lines up over the divider in the socket. As shown in the next A properly-inserted module looks like this: picture, match the wide part of the module to the wide part of the opening in the socket.
Replacing a dual inline memory module To replace a DIMM, follow these steps: Locate the two clips that hold the memory module in place. One clip holds the left edge of the module and the other clip holds the right edge. Push one clip away from the module.
Replacing the system battery To replace the battery, follow these steps: Place the blade of a small, flat-blade screwdriver under the edge of the retaining clip. Turn the screwdriver one quarter turn, raising the Battery Retaining clip while pressing down on the old battery to Clip remove it.
• Updating the Setup Utility Advanced Options and then Cache Options See “Configuring advanced options” on page 49 for information about these options. When you add system board components, such as an upgrade processor and system or cache memory For system memory modules modules, the Basic Input/Output System (BIOS) detects the hardware changes and updates the Setup Utility automatically.
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Chapter 6: Working with system board components...
Working with adapter cards and drives To work with the hardware components in the tower, you must first unplug the system and remove the tower cover. If you have not removed the cover from your tower, see “Opening the tower” on page 61. If you plan to add or replace both an adapter card and a drive, install the drive before you install the adapter card.
Identifying the parts of the tower Chapter 7: Working with adapter cards and drives...
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Your computer’s tower has six drive bays and can hold Bay 6. This bay can hold a 3.5-inch slim hard disk drive. (No external access.) up to six drives. It also has seven adapter card slots and eight adapter card connectors and can hold up to seven Power supply.
ISA AT adapter card. AT – 4 - 6 Can hold a half-length, three-quarter- Your Aptiva Personal Computer is designed for length, or full-length ISA AT adapter card. communicating with other computers through a Note: modem.
Setting jumpers Use the following picture to identify card cable connectors on your system board: When you install an adapter card, you might have to set switches or move jumpers to make the card work properly with any cards that are already installed. If you install a Plug and Play (PnP) adapter card, however, you typically do not have to change any switch or jumper settings after you install it.
Installing adapter cards Align and insert the adapter card into the adapter card connector. Insert the screw. To install an adapter card, position the tower for access to the riser card: Rest your system on a sturdy, flat surface. Turn the Adapter Card Connector tower on its side so that the system board faces...
Connecting card cables If you have not already done so, connect the cable or Adapter Card cables from the adapter card to the correct connection on the system board or CD-ROM drive. Verify your connections using the information in “Identifying card (Back) cable connectors”...
Adding and removing drives You can install a drive in any empty bay that accommodates the drive’s size. Use the following table to help you determine where to install a new drive. The tower has six bays for various types of drives. Some Drive Specifications Bay Capacity of these bays already hold drives that were installed at...
Removing and replacing bay Locate the panel latches on the inside of the frame. Insert a small, flat-blade screwdriver behind the panels panel and depress the panel latches. When you first unpack your computer, all external drive bays that do not contain drives are covered with bay panels.
Identifying signal cable Use the following picture to identify signal cable connectors on your system board: connectors When you install a drive of any type, you must attach the signal cable (also called the data cable) from the drive to a connector on the system board. The following table identifies each connector on the system board and the type of drive that uses the connection.
Guidelines for connecting device driver (such as a CD-ROM drive), the hard disk or Zip drive must be set as the master device. IDE/ATA signal cables For instructions on setting a new drive as a master or slave device, see the documentation that came with the Your system board has two connectors for attaching drive.
Guidelines for connecting If you are installing a drive on Local Bus connector 2, follow these guidelines: diskette AT interface signal • Attach the signal cable from the drive to Local Bus cables connector 2, which is labeled J6 on the system board.
Tip for proper drive alignment To ensure that a drive is aligned properly in a bay, do the following: Insert each screw and turn until securely in place but not completely tightened. After all screws are properly set in their correct positions, tighten each screw completely.
Installing a drive in bay 1 Bay 1 can hold a 3.5-inch slim drive, such as a diskette or tape drive. Insert the drive into the bay. Align the screw holes Connect the power and signal cables to the drive. and insert the four screws.
Installing a drive in bay 2 or 3 Bay 2 or 3 can hold up to a 5.25-inch half high drive, such as a diskette, tape, hard disk, or CD-ROM drive. Insert the drive into the bay. Align the screw holes Connect the power and signal cables to the drive.
Installing a drive in bay 4 Bay 4 can hold up to a 3.5-inch half high drive, such as a diskette or tape drive. Insert the drive into the bay. Align the screw holes Connect the power and signal cables to the and insert the three screws.
Installing a drive in bay 5 Bay 5 can hold a 3.5-inch slim hard disk. To attach the mounting bracket, align the screw Insert the hard disk (with the bracket attached) into holes and insert the two screws. the bay. Align the screw holes and insert the four screws.
Installing a drive in bay 6 Bay 6 can hold a 3.5-inch slim hard disk. Insert the drive into the bay. Align the screw holes Connect the power and signal cables. (To ensure and insert the four screws. that your hard drive functions properly, read “Guidelines for connecting IDE/ATA signal cables”...
Connecting signal cables For adapter cards If you have not already done so, connect the signal cable When you install a new adapter card, you can select the from the drive to the correct connection on the system following options from the Setup Utility’s Main Menu to board.
For drives If you install a diskette drive, you should check the size and storage capacity of the drive in the Setup Utility. To check the diskette drive size and capacity, select the Disk Drives option on the Setup Utility Main Menu. See “Changing disk drive configuration”...
Troubleshooting Part 4 This part contains information to help you respond to problems with the hardware, software, and features installed in your computer at the factory. It contains the following chapter: • “Chapter 8: Diagnosing and recovering from problems” on page 99 This chapter provides troubleshooting information, including error code interpretations.
Diagnosing and recovering from problems Before you panic: some simple fixes Step 1 Are the power lights on the tower and monitor lit? System Power Light Monitor Power Light Note: The locations of the power lights may be different from those shown in these pictures. Power is reaching the tower and monitor.
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Step 2 Did the system beep after it was turned on? The system has passed the power-on self test (POST). Go to Step 3. Yes, once Yes, more than once There is a problem with the tower. Find the code displayed on your screen in “Responding to error codes”...
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Step 3 Is anything displayed on the monitor? There may be a problem with the tower if: • A three or four digit error code appears. Find the code in “Responding to error codes” on page 123 and take the action listed.
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Step 3 Is anything displayed on the monitor? (Continued) • Nothing happens when you use the mouse or keyboard. a. Make sure the keyboard and mouse cables are correctly and securely connected to the ports on the back of the tower.
• Is not displayed, see the HelpWare book for information on obtaining service. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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“Chapter 7: Working with adapter cards and drives” on page 77. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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Note: If you enable AutoPlay, then Standby and Automatic Power Off might not work properly. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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“Chapter 7: Working with adapter cards and drives” on page 77. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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5. Turn off the system, wait 15 seconds, and then turn the system on again. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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“Adding and removing adapter cards” on page 80. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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HelpWare book for information on obtaining service. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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10. For additional help, refer to the documentation that came with the printer. Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
For information about the IBM Update Connector, see “Where to find more information” on page 6. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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For information about the IBM Update Connector, see “Where to find more information” on page 6. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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For information about the IBM Update Connector, see “Where to find more information” on page 6. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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For information about the IBM Update Connector, see “Where to find more information” on page 6. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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For information about the IBM Update Connector, see “Where to find more information” on page 6. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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For information about the IBM Update Connector, see “Where to find more information” on page 6. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
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For information about the IBM Update Connector, see “Where to find more information” on page 6. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics. If you need service, see the HelpWare book.
Solving monitor problems Table 5: Troubleshooting: Monitor problems If the problem is: Here’s what to do: Discolored screen. 1. Make sure that your monitor controls are adjusted correctly. 2. Move the monitor away from any equipment that might cause magnetic interference;...
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Table 5: Troubleshooting: Monitor problems If the problem is: Here’s what to do: Screen is an intense yellow, magenta (purple Refer to the documentation that came with your monitor. If you need service, or red-blue), or cyan (blue-green) color. see the HelpWare book. Adjustments from earlier use were not saved.
Note: If any of these problems continue after taking the actions listed, refer to any documentation that may have come with your modem and sound cards. If you find no solution there, see your online Aptiva Helper for information on running diagnostics.
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Note: If any of these problems continue after taking the actions listed, refer to any documentation that may have come with your modem and sound cards. If you find no solution there, see your online Aptiva Helper for information on running diagnostics.
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Note: If any of these problems continue after taking the actions listed, refer to any documentation that may have come with your modem and sound cards. If you find no solution there, see your online Aptiva Helper for information on running diagnostics.
1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
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1. An X shown as part of the error code in this table represents any number between 0 and 9. 2. If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running diagnostics.
See the online Aptiva Helper for help with backing up system files. Depending on how your startup devices are defined, you might not be able to use the Product Recovery When manually backing up files, it’s a good idea to...
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Chapter 8: Diagnosing and recovering from problems...
Technical reference Part 5 This part contains technical information you might need if you upgrade your computer’s hardware. It contains the following appendixes: • “Appendix A: Specification tables” on page 137 This chapter contains specific memory, address, interrupt, channel, and port specifications. •...
Specification tables Appendix A Memory module placement Table 8 shows you the combinations of dual inline memory modules (DIMMs) you can have on your system board. Use this information when adding or removing system memory. The maximum amount of memory you can have installed on your system board is 64 MB.
Memory map Table 9 shows the default hexadecimal addresses for the system memory regions. You may use this information for adapter cards that require you to set up memory regions. Additional resources may be taken by Plug and Play (PnP) devices. Resources for installed PnP devices, such as the modem card, can be reassigned by the BIOS or the Windows 95 Device Manager.
System input/output addresses Table 10 shows the default hexadecimal addresses for each of the system board input/output (I/O) functions. You can use this information if you install an adapter card that requires you to set I/O addresses. Additional resources may be taken by Plug and Play (PnP) devices. Resources for installed PnP devices, such as the modem card, can be reassigned by the BIOS or the Windows 95 Device Manager.
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Table 10: System I/O addresses (Continued) Address range (hexadecimal) Function 0110-0117 Audio control register 0170-0177, 0376 Secondary IDE controller 01F0-01F7, 03F6 Primary IDE controller 0200-0207 Joystick 0220-022F Audio coder/decoder (codec) 0278-027F, 67B-67A Parallel port 3 02E8-02EF Serial port 4 02F8-02FF Serial port 2 0330-0331 Audio MPU-401...
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Table 10: System I/O addresses (Continued) Address range (hexadecimal) Function 0CF8-0CFC Reserved FE80-FE8F Bus master IDE controller FF00-FFFF SVGA controller Appendix A: Specification tables...
System interrupts Table 11 shows the default system interrupt requests (IRQs) and their functions. You may use this information if you install an adapter card that requires you to set IRQs. Additional resources may be taken by Plug and Play (PnP) devices. Resources for installed PnP devices, such as the modem card, can be reassigned by the BIOS or the Windows 95 Device Manager.
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Table 11: System board interrupts Interrupt request (IRQ) Function Primary IDE Secondary IDE Appendix A: Specification tables...
DMA channel assignments Table 12 shows the default channel assignments for direct memory access (DMA). DMA allows I/O devices to transfer data directly to and from memory. You may need to select an open DMA channel if you add an I/O device that uses DMA.
Serial port addresses IBM Aptiva PCs have a built-in external serial port already installed on the system board. The connector for this port is located at the back of your computer. This port can be used to connect a serial mouse, serial printer, or other serial device and to transfer data between computers.
If you use an industry standard MIDI/joystick Some IBM Aptiva PCs come with a sound card (also expansion cable, you can connect up to two called an audio card) already installed.
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Appendix B: Sound and television cards...
Appendix C Modem information Operating your modem Some IBM Aptiva PCs have a modem already installed. Using a telephone network, a modem allows your computer to communicate with other computers, fax machines, or telephones. For information about You can operate your modem either through a modem connecting your modem to a telephone network, see “Connecting your modem to the telephone network”...
Operating your modem using This part of the command stores ATS0=0 &W0 into memory (NVRAM location 0) for future commands at the DOS prompt use. This part of the command directs the entire >COM1 Generally, only experienced modem users should command to the modem’s port.
For instructions on starting DOS mode from the installed, refer to the provided fax software Windows 95 desktop, see your online Aptiva Helper. See documentation or fax software online help for additional “Where to find more information” on page 6 for information.
White dots represent blank areas on the page. These dots are then converted into The modem in your Aptiva computer is a data modem codes that can be sent through telephone lines to other that also works as a fax modem.
CCITT and continues to set standards. Modem connections and standards Newer modems, like your Aptiva modem, incorporate a variety of protocols so they can connect to other modems at various transmission speeds (baud rates). When two modems first start to communicate, they...
28,800 bps (V.34) modem that connects with a and how the communications software finds and 14,400 bps (V.32bis) modem will only be able to send corrects transmission errors. and receive data at 14,400 bps. Your data modem and the data modem on the other end The transmission rate at which two modems agree to of the line must use the same file transfer protocol to communicate can also be affected by a noisy telephone...
These command sets are not supported machines. These machines, being the slowest, are by the modems already installed in IBM Aptiva PCs. almost obsolete today. Group 2 machines, which are faster than Group 1 machines and slower than Group 3 machines, are also nearly obsolete.
Modem commands The modem that is already installed in your computer is compatible with the Hayes AT command set. Some of the AT commands that may be used by your modem are listed in the following sections: • “Common modem commands” on page 156 lists common AT commands. •...
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Table 14: Common modem commands Code/Command Function Sets the ITU-T or Bell communication standard: Selects ITU-T V.22 mode when the modem is at 1200 bits per second (bps). Selects Bell 212A when the modem is at 1200 bps (default). Unselects V23 reverse channel (same as B3). Unselects V23 reverse channel (same as B2).
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Table 14: Common modem commands Code/Command Function Instructs the modem to go on-hook to disconnect a call or off-hook to make the phone line busy: On-hook Off-hook Requests specific product information on the modem: Returns the default speed and controller firmware version (same as I3). Calculates a ROM checksum and displays it on the DTE.
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Table 14: Common modem commands Code/Command Function Determines how the modem returns from online command mode to data mode: Exits online command mode and returns to data mode. Issues a retrain before returning to online data mode. Issues a rate renegotiation before returning to online data mode. Selects pulse dialing.
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Table 14: Common modem commands Code/Command Function Xn (cont) Sets the type of return code sent: Extended return codes are enabled. Basic return codes, the connect message, and the modem’s data rate are displayed. Operation of the modem’s error correction and data compression are also indicated. Dial tone detection is enabled.
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Table 14: Common modem commands Code/Command Function Instructs the modem to go on-hook and restore the profile saved by the last &W command: Restores the profile saved by the last &W command (same as n=1). Restores the profile saved by the last &W command (same as n=0). &B1 Enables V.32 auto retrain.
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Table 14: Common modem commands Code/Command Function &M0 Sets the asynchronous communications mode to asynchronous mode (default). &Qn Sets the asynchronous communications mode. Sets to asynchronous mode, buffered. Same as \N0. Sets to error control mode, buffered (default). Same as \N3. Sets to asynchronous mode, buffered.
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Table 14: Common modem commands Code/Command Function Sets the modem port flow control. Sets the bits per second (bps) rate. Determines that a break signal received from the local DTE is sent to the remote modem in sequence with the transmitted data, nondestructive and nonexpedited (default).
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Table 14: Common modem commands Code/Command Function –Cn Enables or disables the data calling tone, a V.25 specified tone that permits discrimination between remote data, fax, and voice signals. Disables the data calling tone (default). Enables the data calling tone. Escape sequence.
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Table 14: Common modem commands Code/Command Function +FTM=<m> Transmits fax data with <m> carrier: <m>=3 Transmits using V.21 Channel 2 modulation at 300 bits per second (bps) <m>=24 Transmits using V.27ter modulation at 2400 bps <m>=48 Transmits using V.27ter modulation at 4800 bps <m>=72 Transmits using V.29 modulation at 7200 bps <m>=96...
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Table 14: Common modem commands Code/Command Function +FTH=<m> Transmits high-level data link control (HDLC) data with <m> carrier: <m>=3 Transmits using V.21 Channel 2 modulation at 300 bits per second (bps) <m>=24 Transmits using V.27ter modulation at 2400 bps <m>=48 Transmits using V.27ter modulation at 4800 bps <m>=72 Transmits using V.29 modulation at 7200 bps...
Modem commands for DSVD Table 15 lists AT commands customized for Digital Simultaneous Voice and Data (DSVD). Using DSVD technology, you can talk and share data simultaneously on a voice-initiated telephone call. For example, if you have the proper programs, you can call a friend to discuss which game you want to play and then use the same communication line to play the game.
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Table 15: Modem commands for DSVD Code/Command Function –SSE=n Enables/disables DSVD: Disables DSVD. Enables DSVD. Initiates transition from voice to DSVD. Hangs up the modem. +VNH=n Used in conjunction with the ATH command for hook control: The DCE disconnects the line (hangs up) when it does not detect a carrier. The DCE remains off-hook when it detects no carrier.
Extended modem commands for VoiceView Some Aptiva modems support VoiceView. Table 15 lists extended AT commands for VoiceView. With VoiceView technology, you can use analog lines to alternate between voice and data over the same communication line. For example, if you have the proper programs, you can dial a music or flower retailer that supports VoiceView technology.
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Table 16: Extended modem commands for VoiceView Code/Command Function –SCD Capabilities data –SER Error reporting –SSP Set VoiceView transmission speeds –SSR Start sequence response control +FCLASS Mode selection +FLO Flow control +FPR Select DTE/DCE interface rate +FMI? Manufacturer identification +FMM? Product identification +FMR? Version/revision information...
Modem return codes Table 17 lists some codes that the modem sends to your computer in response to the commands you type. They are called return codes. Not all of the return codes are listed here. Table 17: Return codes Digit code Word code Meaning...
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Table 17: Return codes Digit code Word code Meaning CONNECT 4800 ec * Connected at 4800 bps CONNECT 9600 ec * Connected at 9600 bps CONNECT 14400 ec * Connected at 14,000 bps CONNECT 19200 ec * Connected at 19,200 bps CONNECT 7200 ec * Connected at 7200 bps CONNECT 12000 ec *...
S registers Table 18 lists the S registers used by your computer. S registers are information storage areas inside the modem. The AT command set uses the S registers to configure modem options. Some S registers have default settings. For normal modem operations, the default settings are usually adequate.
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Table 18: S registers Register Function Range / units Default V.34 modulation enable/disable Disabled 1-255 Enabled Data calling tone Disabled Enabled Dial line rate Maximum modem speed Reserved 1200/75 bps 300 bps Reserved 1200 bps 2400 bps 4800 bps 7200 bps 9600 bps 12000 bps 14400 bps...
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Table 18: S registers Register Function Range / units Default Auto rate (for test and debugging only) Disabled Enabled Auto mode (for test and debugging only) Disabled Enabled Timer to control sleep mode 0, 5-255 / seconds Appendix C: Modem information...
IBM Statement of Limited Warranty, IBM Program License Agreement, and Limited Warranty for Programs document for information on obtaining service. The If your IBM Aptiva Personal Computer comes with a modem telephone company may ask you to disconnect this already installed, the following Federal Communications...
Canadian modem regulations CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Canadian Department of LOAD NUMBER (LN) Communications certification The load number (LN) assigned to each terminal device label denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent...
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Les réparations de matériel homologué doivent être effectuées par un centre d’entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à...
49–51 communication with APM driver Error APM BIOS mode hardware detection 962 Parallel Port Configuration Error 129 Aptiva Guide running in cache memory 1162 Serial Port Configuration Error Aptiva Helper Setup Utility updates 1762 Hard Disk Configuration Error AT commands...
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audience Class 1 and Class 2 commands for fax DIMM (dual inline memory module) description modems installing highlighting conventions color palette replacing organization 3–5 communications programs socket location 65–66 text conventions specifications using 3–6 Windows disk BIOS translation bus mastering, PCI card Configuration Change Has Occurred disk drive configuration (error code 162)
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warranty statements DSVD modem commands 167–168 180X PCI or Plug and Play Adapter Card Resource Error communications programs 2462 Video Configuration Error games 24XX Video Error ECP and EPP 1.7 parallel port mode mode 150–151 5962 CD-ROM Configuration Error 132 ECP and EPP 1.9 parallel port mode session 86XX Pointing Device Error...
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Auto Answer, using local bus IDE mode auto negotiation I/O port resources, ISA Legacy Logical Block Addressing (LBA) disk baud rate IBM trademarks format Call Waiting, using IDE drive access, security option checking activity setting initialize adapter cards, Rapid Resume...
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DOS prompt serial online checking activity setting Aptiva Guide using communications software 149 configuration Aptiva Helper without Windows 95 documentation protocols checking activity setting tutorials file transfer 154–155...
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can’t format diskette software problems 111–117 reset required when system can’t read information on diskette or 3 beeps when you turn off or suspend unresponsive after resuming computer can’t send information (write) to adapter cards don’t work after Setup Utility’s Wake Up on Ring diskette resuming setting doesn’t take effect...
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description interrupts serial port halt CPU when idle addresses memory regions initialize adapter cards serial port addresses checking activity setting on/off button mode reconfiguring for hardware changes configuration Rapid Resume 22, 40 57–61 Serial Port Configuration Error (error Ring Indicator 27, 42 Setup Utility configuration code 1162)
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Standby feature, Rapid Resume system resources description see resources, system video Setup Utility configuration configuration Standby features, Rapid Resume controller startup devices memory tape drive startup options, configuring 47–48 VESA connector on system board 65– connector 65–66, 86 support installing 90–92 electronic Video Configuration Error (error...