Table of Contents
Advertisement
Chapter 5: Solving Problems and Updating Your System
Returning the Instrument for Service
Preparing the Instrument for Shipping
Do This
1 Write a complete description of the failure and
attach it to the instrument.
2 Cover all front and rear panel connectors that
were originally covered when you first
received the instrument.
3 Pack the instrument in the original shipping
containers. Original materials are available
through Agilent Technologies office. See step
4 for more information.
5-18 Wireless Solutions Getting Started Guide
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
Additional Information
Include any specific performance details related
to the problem. The following information should
be returned with the instrument:
• Type of service required
• Date instrument was returned for repair
• Description of the problem:
• Whether problem is constant or intermittent
• Whether instrument is temperature-sensitive
• Whether instrument is vibration sensitive
• Instrument settings required to reproduce the
problem
• Error Code
• Performance data
• Company name and return address
• Name and phone number of technical contact
person
• Model number of returned instrument
• Full serial number of returned instrument
• List of any accessories returned with the
instrument
Advertisement
Table of Contents
