Customer Support; Contacting Customer Support; Return Procedure; Appendix C Customer Support - Juniper E Series Hardware Manual

Appendix C

Customer Support

Contacting Customer Support

Return Procedure

See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
This appendix contains the following sections:
Contacting Customer Support on page 145
Return Procedure on page 145
Locating Component Serial Numbers on page 146
Information You Might Need to Supply to JTAC on page 147
Tools and Parts Required on page 148
Returning Products for Repair or Replacement on page 148
For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US and Canada at 1–888–314–JTAC
From all other locations at 408–745–9500
When you need to return a component, follow this procedure:
Determine the part number and serial number of the component. For
1.
instructions, see "Locating Component Serial Numbers " on page 146.
145
Return Procedure