Information You Might Need To Supply To Jtac - Juniper E Series Hardware Manual

Figure 60: Representative Module Serial Number ID Label

Information You Might Need to Supply to JTAC

When requesting technical support from the JTAC by phone, be prepared
to provide the following information:
When a new request for technical support is submitted, the JTAC engineer:
1.
SRP I/O
P/C: SRP_I/O
Serial number
ASY: xxx-xxxxx-xx
ID label
S/N: xxxxxxxxxx
Priority level
Indication of what activity was being performed on the router when the
problem occurred
Problem detail and configuration data, obtained by these commands:
show version
show hardware
show environment
show configuration
Opens a case and assigns a number
Ejector
Information You Might Need to Supply to JTAC
Customer Support
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