DSC iotega WS910 Reference Manual page 51

5.3 Network Troubleshooting
Network Con- Connection Requirements
figuration
1 DHCP (default None
router settings)
2 DHCP - MAC fil- Router must be programmed with
tering enabled Iotega's MAC address
3 DHCP - outbound The router must have the required
port filtering ports enabled for outbound traffic
4 DHCP - with fixed IP Router must be programmed with
address iotega's MAC address
5 Static IP on unit The iotega can be configured for
(DHCP available) Static IP via the installer portal.
6 Static IP on unit ( No The iotega must be provisioned
DHCP - Eth- off-site.
ernet/Wi-Fi only)
7 Static IP on unit ( No The iotega must be provisioned
DHCP - Eth- with a router between it and the
ernet/Wi-Fi only) customer network.
8 Static IP on unit ( No The iotega must be configured
DHCP - Eth- off-site via Ethernet. Static IP is
ernet/Wi-Fi and Cell programmed via Cell once on-
backup) site.
9 Wi-Fi only (Ethernet Ethernet is required for initial
available during installation/configuration.
installation)
10 Wi-Fi only (No Eth- Ethernet is required to enable Wi-
ernet available dur- Fi setup
ing installation)
11 Cellular only Ethernet is required to enable Cel-
lular setup
Section 5: Troubleshooting
Comments
Since the iotega can receive IP from the network and the network is not blocking any ports, DHCP
must include the following items
• IP
• Subnet Mask
• Gateway address
• DNS Address
The MAC address of the iotega is listed on the label on the bottom of the panel.
Required ports:
• FTP - 20/TCP/UDP
• FTP - 21/TCP/UDP
• DNS - 53/TCP/UDP
• HTTP - 80/TCP (with the following sites allowed)
www.johnsoncontrols.com
www.tyco.com
www.dsc.com
www.amazon.com
• NTP - 123/UDP
• TycoOn - 443/UDP (configurable)
• SecureNet - 1234/UDP
• CMS - Programmable/UDP x2 Ethernet receivers
Router uses DHCP to assign a fixed IP address to the iotega based on the MAC address. This option
may not be supported by all routers.
The iotega must be connected to the network with DHCP enabled. Once connected to the portal, a
static IP can be assigned.
Iotega must be temporarily connected to a network with DHCP enabled. Once connected to the portal,
a static IP can be assigned and the iotega taken to the site. Network setup details for the installation
site are needed to assign a valid IP.
A router, with a static IP for the WAN interface, to the network is required. The LAN side must have
DHCP. Connecting the IoTega to the LANenables it to connect and route through to the servers. The
Static IP can then be programmed and the unit reconnected directly to the customer network.
Once the iotega is provisioned and cellular is active, the Static IP can be programed via the cellular inter-
face.
The iotega's Wi-Fi must be configured on the router/access point via Ethernet (or cellular after the initial
installation is completed). After installation, Wi-Fi can be used by disconnecting Ethernet and placing
the unit where desired.
Same as setting up a Static IP, with no DHCP.
Can be configured off-site if Wi-Fi information is known, or via another network interface
such as a router and then placed back on Wi-Fi network.
Same as setting up a Static IP, with no DHCP.
Can be configured off-site if information is known.
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