DSC iotega WS910 Reference Manual
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DSC iotega WS910 Reference Manual

DSC iotega WS910 Reference Manual

Wireless security and automation system
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Wireless Security and Automation System
V1.0 Reference Manual
Models: WS910/ WS912
WARNING: This manual contains information on limitations regarding product use and function and information on the lim-
itations as to liability of the manufacturer. The entire manual should be carefully read.

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  • Page 1 Wireless Security and Automation System V1.0 Reference Manual Models: WS910/ WS912 WARNING: This manual contains information on limitations regarding product use and function and information on the lim- itations as to liability of the manufacturer. The entire manual should be carefully read.

  • Page 2: Table Of Contents

    Table of Contents Section 1: Introduction 1.1 About the System 1.2 Compatible Devices List 1.3 Specifications Section 2: Installation 2.1 Alarm Controller Installation 2.2 Controls and Indicators 2.3 Enrolling Wireless PowerG Security Devices Section 3: Operation 3.1 Using the Integrated Keypad 3.1.1 Key Functions 3.1.2 Emergency Keys 3.1.3 WPS Mode ([*][8])
  • Page 3 5.3 Network Troubleshooting Appendix 1: Guidelines for Locating Smoke Detectors and CO Detectors Appendix 2: Reporting Codes Appendix 3: Regulatory Information Appendix 3: EULA Appendix 4: Limited Warranty - 3 -...
  • Page 4 iotega Wireless Security and Automation System Safety Instructions for Skilled Persons Warning: When using equipment connected to the telephone network, always follow the basic safety instructions provided with this product. Save these instructions for future reference. Inform the end-user of the safety precautions that must be observed when operating this equipment.

  • Page 5: Section 1: Introduction

    Section 1: Introduction Section 1: Introduction 1.1 About the System The iotega is an easy to use, wireless security and home automation panel. iotega supports a range of wireless devices via PowerG or Z-Wave. Installers set up and configure the panel through a smartphone app or cloud-based portal. End users also interact with the iotega using an intuitive smartphone app, web portal or optional wirefree and touchscreen keypads.
  • Page 6 Section 1: Introduction Product Type Model Wireless repeater PGx920 IP Devices Camera Wi-Fi IP Camera See the Smarttech portal for available models Touchpad Wi-Fi Touchscreen (dedicated as a system keypad) WS9TCHW Phone Cellular Phone w/Wi-Fi iOS/Android based Z-Wave Devices See the portal for a complete list of supported Z-Wave devices. Central Monitoring Station Receivers Receiver Sur-Gard System I-IP Receiver...

  • Page 7: Specifications

    Battery lifespan: 3-5 years Extended Battery Note: Only this battery shall be used for EN50131 Grade 2 certified installations. Model: DSC model 17000179, 7.4V, 4.5Ah, lithium-Ion, rechargeable Backup time: 24 hours Recharging time to 85%: 24 hours Low battery threshold: 7.3V Low battery restore: 7.4V...
  • Page 8 Section 1: Introduction Operating Environmental Conditions Temperature range: -10°C to 55°C (50°F-131°F) Relative humidity: <93% non condensing Alarm Transmitter Equipment (ATE) Specification Communications over cellular or Ethernet Supports SIA and Contact ID Complies with TS203 021-1, -2, -3 Telecom equipment requirements Compliant with EN50136-1-1, EN50136-2, EN50131-10 Grade 2, SP2, DP2 requirements System Supervision Features The iotega continuously monitors a number of possible trouble conditions and provides audible and visual indication at the...

  • Page 9: Section 2: Installation

    Section 2: Installation Section 2: Installation 2.1 Alarm Controller Installation A typical installation includes the following steps: 1. Set up the customer account using the SmartTech Dealer portal 2. Connect the panel 3. Enroll sensors and other devices 4. Connect to WiFi router (optional) 5.
  • Page 10 Section 2: Installation Create a Master Contact: 1. Select “Contacts” in the left side bar. 2. From the “Contacts” page, select “Add Contact” and complete the form. All fields marked with an asterisk (*) are required. 3. Assign a unique username and passcode for the customer to access both the end-user website and mobile applic- ation.
  • Page 11 Section 2: Installation Enroll Sensors and Devices To Enroll Sensors (Zones) and Peripheral Devices: 1. On the “Panel Settings” page, select “Add Device”. Devices can be enrolled in two ways, either through Auto Enrollment or by entering the serial number of the device into the “Add Device by Serial Number”...

  • Page 12: Controls And Indicators

    Section 2: Installation 1. Detach the iotega from the mounting plate by inserting a flat blade screwdriver into the slots on top of the plate and gently prying. Disconnect the AC and Ethernet cables from the iotega. 2. Remove the access cover from the back of the panel. 3.
  • Page 13 Section 2: Installation Indicator Description Power ON Steady AC power is connected to the system [Green] ·         System is not powered On ·         NO AC connected, and system is operating on backup battery ·         NO AC connected and backup battery is discharged Flashing System test in progress ( Ready, Trouble and Arm LED’s flashing at same time) Ready...

  • Page 14: Enrolling Wireless Powerg Security Devices

    Section 2: Installation Indicator Description Cellular Sig- ON Steady [Green] Strong signal connection nal Strength ON Steady Weak signal connection [Amber] ON Steady No Signal or no connection [Red] Flashing System Test ( AC, Ready, Trouble, Arm LED’s, WiFi Trouble, Cellular Trouble & System remote status flashing at same time) [Amber] Remote Con-...
  • Page 15 Section 2: Installation 4. Submit the settings to finish enrollment. 5. Continue the above process until all devices are enrolled. To manually enroll: 1. Enable manual enrollment using the installer portal or app 2. Add the device zone type, partition, name, and electronic serial number (ESN). 3.

  • Page 16: Section 3: Operation

    Section 3: Operation Section 3: Operation This section describes how to use the iotega‘s integrated keypad. 3.1 Using the Integrated Keypad The iotega includes a built-in, touch sensitive keypad that activates by proximity. From the keypad, users can arm and dis- arm the system, view system troubles, and activate the Fire (F), Auxiliary (A) and Panic (P) keys.

  • Page 17: Wps Mode ([*][8])

    Section 3: Operation Panic Keypad beeps three times and a signal is sent to the monitoring station. Panic alarm Can be configured as audible or silent To use the Emergency keys: 1. Press the Shift key (↑). The Emergency keys are illuminated (if enabled ). If an Emergency key is not pressed within 10 seconds, the keypad returns to normal operating mode.

  • Page 18: Quick Arming

    Section 3: Operation Stay Arming is intended to arm the perimeter of the premises while permitting movement within. The Ready light must be on to arm the system. If the Ready light is off, ensure all protected doors and windows are secure or bypassed. To Stay arm the system, enter a valid user code and stay within the premises (do NOT violate a zone programmed as Delay).

  • Page 19: Section 4: Programming Options

    Section 4: Programming Options Panic Button Section 4: Programming This function is used to enable or disable the Panic [P] but- ton on the integrated keypad. When enabled, pressing and Options holding the [P] button for 2 seconds sends an emergency This section provides descriptions of all alarm controller alarm reporting code to the central monitoring station.

  • Page 20: System Configuration Options

    Section 4: Programming Options When this option is disabled, if a force arm capable zone is code contains [34]. The central monitoring station would tripped, the Ready LED is illuminated steadily. If a non-force receive the following: arm capable zone is tripped, the Ready LED turns off. *BURG - ENTRY/EXIT - 1 where the “1”...
  • Page 21 Section 4: Programming Options troubles through the keypad buzzer every 10 seconds. Default: Silent Pressing any key on the keypad silences the trouble beeps; Valid range: Audible, Silent however, new troubles will restart trouble beeps. For troubles that have been silenced but are still present, trouble Remote Reset beeps restart daily at 7AM.
  • Page 22 Section 4: Programming Options communicated unless the siren has been active for at least entered or Engineer’s Reset is performed via DLS. “Reset 30 seconds. Required” is displayed on the keypad. This feature also applies to tampers and faults in both armed and disarmed Police code is not generated as a result of alarms triggered states and does not apply to module tampers, system super- during entry delay, although the Burglary Verification Timer...
  • Page 23 Section 4: Programming Options Burglary Verification Selection until the install has been finalized. Use this section to select one of the following burglary veri- When this option is disabled, the installer can access the fication timer modes: panel’s programming sections at any time. This option is controlled by Level 1 users.
  • Page 24 Section 4: Programming Options Lockout Attempts Note: The cancel window does not start after an Emergency key alarm. This option is used to program the number of invalid access code entries allowed before the keypad is locked. When Default: 0 Minutes (Standard) keypad lockout occurs, the system is inaccessible by keypad Valid range: 0 to 255 Minutes (Standard)

  • Page 25: Reporting Configuration Options

    Section 4: Programming Options Default: Enabled Default: Enabled Valid range: Enabled Valid range: Enabled/Disabled 4.2.1 Reporting Configuration Options [P] Key Alarm Control (for 2-way Voice) - Read Only When this option is enabled, a 2-way talk/listen-in session is initiated when the Panic [P] key is tapped. Note that the [P] Open/Close key must be programmed as audible in order to initiate 2- When this option is enabled, the following open/close...

  • Page 26: Network Configuration Options

    Section 4: Programming Options RF Delinquency Default: Enabled Loss of time trouble and restore Valid range: Enabled/Disabled Supervisiontrouble and restore Not networkedtrouble and restore Periodic Test Transmissions Fire/CO trouble and restore When this option is enabled, the following test transmission Tamper trouble and restore Receiver not available trouble and restore events are reported to the central monitoring station when...

  • Page 27: User Configuration Options

    Section 4: Programming Options Default: 000.000.000.000 Default: Blank Valid range: 000.000.000.000 to 255.255.255.255 Valid range: 32 ASCII characters or Null Panel's Alternate DNS Server Panel's Cellular Login User Name This section is used to program the name of an alternate This section is used to program a user name for cellular net- Domain Name System server to be used if the preferred work connection.

  • Page 28: Central Monitoring Station Programming Options

    Section 4: Programming Options The following access levels may be available on your panel: Arm/disarm Bypass/unbypass zones Master User When this code is used for any function, a duress code Has access to all system functionality. These functions event will be generated. include: Bypass/unbypass zones User Name (label)
  • Page 29 Section 4: Programming Options Communication Path CMS Ethernet 1 Local Port Use this option to select the method by which the panel com- Use this section to set the value of the local outgoing port. municates to the central monitoring station. Choose one of Set the value of this port when the installation is located the following: behind a firewall and must be assigned a particular port...
  • Page 30 Section 4: Programming Options Note: When a valid IP address has been programmed, Eth- Default: 0000000000 ernet Receiver 2 is enabled and will communicate events Valid range: 0000000000 to FFFFFFFFFF over the Ethernet channel. Ethernet Receiver 2 and Cellular Receiver 2 may be con- CMS Cellular 1 DNIS figured to communicate to the same central monitoring sta- The DNIS is used in addition to the account code to identify...

  • Page 31: Other Communicator Related Options

    Section 4: Programming Options Note: A cellular account code is necessary in order for the 4.3.1 Other Communicator Related iotega to communicate to the central monitoring station (if Options cellular communication path is selected). Default: 0000000000 Alternate Test Transmission Valid range: 0000000000 to FFFFFFFFFF When this option is enabled, the test transmission alternates between primary and secondary receivers with each test...

  • Page 32: 2-Way Voice Options

    Section 4: Programming Options transmission is sent, all future test transmissions are offset Visual Verification by the programmed number of minutes. This feature enables the central monitoring station operator to view images captured via installed camera/motion detect- Default: 0 minutes. ors during an alarm.

  • Page 33: Partition Configuration Options

    Section 4: Programming Options Closing Delinquency Delay Default: This value determines the time the alarm system delays Valid range: 000 to 255 before transmitting a close delinquency event to the central monitoring station. 4.6 Partition Configuration Default: 30 Days Valid range: 0 to 255 Days Options Cross Zone Delay...

  • Page 34: Wireless Device Configuration Options

    Section 4: Programming Options system is armed. All arming inhibit features such as latching When the option is disabled, Bell Delay is not applied. The tampers, AC inhibit, etc. also inhibit Auto Arming and send default setting is (Y): enabled. the Auto Arm Cancellation code.

  • Page 35: Wireless Siren Configuration Options

    Section 4: Programming Options Fire Button Options Default: Enabled When this option is enabled, pressing and holding the Fire Valid range: Read-only [F] button on the wirefree keypad for 2 seconds triggers a Fire alarm. The system sounds 3 beeps to acknowledge the Alarms Displayed While Armed Option valid alarm and the siren sounds with a pulsing tone.

  • Page 36: Wireless Key Configuration Options

    Section 4: Programming Options Squawk Control Default: Enabled This option is used to control wireless siren behavior during Valid range: Enabled/Disabled an alarm. Default: Sounder Only Siren Partition Assignment Valid range: Disabled, Sounder Only, Strobe Only, Sounder and Strobe This option is used to assign the wireless siren to an avail- able partition.

  • Page 37: Wireless Smoke And Co Configuration Options

    Section 4: Programming Options **Not applicable for PGx938 and PGx949. Default: Zone ZZZ Valid range: 32 character ASCII Supervision This option is used to control battery supervision of the wire- Zone Attribute less key. When enabled, the iotega detects and reports a This section is used to customize zone behavior for the wireless key low battery condition.

  • Page 38: Wireless Temperature Configuration Options

    Section 4: Programming Options Zone Type Default: Enabled This programming section is used to program a zone type Valid range: for the device. Default: Interior Follower Chime Tone Valid Instant, Interior Follower, Interior Stay/Away, Delay Stay/Away, 24 This option is used to select the tone emitted by the device range: Hour Supervisory Buzzer, 24 Hour Non Alarm when the zone is tripped.

  • Page 39: Wireless Flood Configurations

    Section 4: Programming Options High Temperature Warning Default: Disabled This option is used to set the temperature threshold for activ- Valid range: Beeps, Bing Bing, Ding Dong, Alarm Tone ating the High Temperature warning indicator. A high tem- perature warning sounds an audible alert but does not Zone Type send a trouble to the central monitoring station.
  • Page 40 Section 4: Programming Options Device Partition Assignment occurs. This option is used to assign the wireless device to an avail- Default: Enabled able partition. Valid range: Enabled/Disabled Default: Valid range: High Traffic Shutdown Activating this feature helps conserve battery power when Chime Tone the system is disarmed by configuring a reporting timer.

  • Page 41: Wireless Pir (No Cam) Configurations

    Section 4: Programming Options Default: Disabled Door Chime Disabled Valid range: Enabled/Disabled Alarm Report Enabled Burglary Verified Enabled Transmission Delay Enabled Audio (mic) Bell Audible Enabled (read-only) This option is used to enable/disable the built-in microphone Bell Steady Enabled (read-only) on the device.

  • Page 42: Wireless Door Window Configurations

    Section 4: Programming Options 4.7.10 Wireless Door Window Con- Swinger Shutdown Enabled (read-only) Two Way Audio Enabled (read-only) figurations Talk Listen Enabled (read-only) The following sections are used to program wireless door/window contacts. Supervision This option is used to enable/disable wireless supervision of the device.

  • Page 43: Repeater Configuration Options

    Section 4: Programming Options Device Partition Assignment Default: Enabled This option is used to enable and disable the wireless Valid range: Enabled/Disabled device. Default: Enabled Reed Switch Valid range: This option is used to enable/disable the device’s built-in reed switch. The reed switch is used in conjunction with the separately mounted magnet as part of the trigger mech- Chime Tone anism.
  • Page 44 Section 4: Programming Options Device Enable/Disable This option is used to enable and disable the wireless device. Default: Enabled Valid range: Enabled/Disabled - 41 -...

  • Page 45: Available Zone Types

    4.8 Available Zone Types Delay 1 Commonly assigned to primary points of entry. Follows entry delay 1 and exit delay timers. Arming the alarm system starts the exit delay timer. After the exit delay has expired, opening the door starts the entry delay timer. During entry delay, the keypad buzzer prompts the user to disarm the system.

  • Page 46: Available Zone Attributes

    24-Hour This zone is active and reports alarms at all times when tripped. The siren and keypad buzzer do not activate. Supervisory 24-Hour This zone type is used with temperature sensors and is activated when the temperature rises above a programmed threshold. Instant alarm when Temperature activated, audible alarm at default.

  • Page 47: System Control

    Primary Telephone Number This section displays the cellular telephone number of the SIM. IMEI number This section displays the unique 15-digit International Mobile Equipment Identity (IMEI) of the radio. The format of the IMEI is: Reporting Body Identifier (2 digits), Allocation Number (4 digits); Final Assembly Code (2 digits); Serial Number (6 digits); and a check digit.

  • Page 48: Network

    24 Hour: The iotega displays RF test results from the enrolled device received over a 24 hour period. Now: The iotega displays RF test results from the last placement test. Note: For vanishing door contacts and wireless keys, the device must be triggered in order to get a result. Status Definition Strong...

  • Page 49: Section 5: Troubleshooting

    Section 5: Troubleshooting Section 5: Troubleshooting 5.1 Testing Power up the system Program options as required (see programming section) Trip then restore zones Verify correct reporting codes are sent to the central monitoring station 5.2 Viewing Troubles from the Integrated Keypad 1.
  • Page 50 Section 5: Troubleshooting Fire/CO Trouble 1-128 RF Delenquency 1-128 Siren Future Use 1-16 Battery Trouble 1-16 Tamper 1-16 Fault (Supervision) 1-16 Not Networked 1-16 RF Delenquency 1-16 Keypad Battery Trouble Tamper Fault (Supervision) Not Networked RF Delenquency Repeater Battery Trouble Tamper Fault (Supervision) Not Networked...
  • Page 51 • FTP - 21/TCP/UDP • DNS - 53/TCP/UDP • HTTP - 80/TCP (with the following sites allowed) www.johnsoncontrols.com www.tyco.com www.dsc.com www.amazon.com • NTP - 123/UDP • TycoOn - 443/UDP (configurable) • SecureNet - 1234/UDP • CMS - Programmable/UDP x2 Ethernet receivers...
  • Page 52 Appendix 1: Guidelines for Locating Smoke Detectors and CO Detectors Appendix 1: Guidelines for Locating Smoke Detectors and CO Detectors The following information is for general guidance only and it is recommended that local fire codes and regulations be con- sulted when locating and installing smoke and CO alarms.
  • Page 53 Appendix 1: Guidelines for Locating Smoke Detectors and CO Detectors Figure 3a Figure 4 Carbon Monoxide Detectors Carbon monoxide is colorless, odorless, tasteless, and very toxic. It also moves freely in the air. CO detectors can measure the concentration and sound a loud alarm before a potentially harmful level is reached. The human body is most vulnerable to the effects of CO gas during sleeping hours;...
  • Page 54 Appendix 1: Guidelines for Locating Smoke Detectors and CO Detectors Make sure that all border doors and windows are easily opened. Ensure that they are not painted shut, and that their locking mechanisms operate smoothly. If opening or using the exit is too difficult for children, the elderly or handicapped, plans for rescue should be developed.
  • Page 55 Appendix 2: Reporting Codes Appendix 2: Reporting Codes The following tables contain Contact ID and Automatic SIA format reporting codes. Contact ID Each of the digits indicate specific information about the signal. For example, if zone 1 is an entry/exit point, the event code contains [34].
  • Page 56 Appendix 2: Reporting Codes Section # Definition Dialer Dir- Automatic Contact ID SIA Auto Rep Codes** ection* Codes Repeater 7 tamper/restore alarm E(3)83-907 / R (3)83-907 TA-0907 / TR-0907 Repeater 8 tamper/restore alarm E(3)83-908 / R (3)83-908 TA-0908 / TR-0908 Keypad Lockout - Incorrect access code entry E(4)61-000 / R(4)61-000 JA-0000...
  • Page 57 Appendix 2: Reporting Codes Section # Definition Dialer Dir- Automatic Contact ID SIA Auto Rep Codes** ection* Codes Wireless Device Low Battery trouble/restore. MA/R E(3) 84-ZZZ XT-ZZZZ / XR-ZZZZ R(3) 84-ZZZ Wireless Zone AC trouble/restore MA/R E(3)A1-ZZZ AT-ZZZZ / AR-ZZZZ R(3)A1-ZZZ Wireless Device fault/restore MA/R...
  • Page 58 Appendix 2: Reporting Codes Section # Definition Dialer Dir- Automatic Contact ID SIA Auto Rep Codes** ection* Codes Miscellaneous Alarms Duress Alarm - Code entered at keypad E(1)21-000 HA-0000/ HH-0000 Opening After Alarm - Disarmed with alarm in memory E(4)58-000 OR-0000 Recent Closing - Alarm occurs within two minutes of system E(4)59-UUU...
  • Page 59 Appendix 2: Reporting Codes Zone Definition SIA Auto Rep Codes Contact ID Auto Rep Codes Delay 1 BA-ZZZZ / BH-ZZZZ E(1) 3A - ZZZ / R(1)3A- ZZZ Delay 2 BA-ZZZZ / BH-ZZZZ E(1) 3A - ZZZ / R(1)3A- ZZZ Instant BA-ZZZZ / BH-ZZZZ E(1) 3A - ZZZ / R(1)3A- ZZZ Interior...
  • Page 60 Appendix 2: Reporting Codes - 57 -...
  • Page 61 Appendix 3: Regulatory Information Appendix 3: Regulatory Information This product has been tested and found in compliance with the following standards: UL1023 Household Burglar-Alarm System Units UL985 Household Fire Warning System Units ULC-S545-02 Residential Fire Warning System Control Units ORD-C1023-1974 Household Burglar-Alarm System Units This product has also been tested and found in compliance with the ANSI/SIA CP-01-2014 Control Panel Standard –...
  • Page 62 SIA False Alarm Reduction Installations: Quick Reference Caution Fire Alarm Verification feature (Auto Verified Fire Zone) is supported on the DSC Wireless Smoke Detector, Model PGx916 and PGx926. The fire alarm delay is 40s. Notes: Programming at installation may be subordinate to other UL requirements for the intended application.
  • Page 63 SIA Feature Comments Range/Default Requirement Programming Section Cancel Annunciation Access to the reporting code for Alarm Annunciate that a Cancel Required Canceled was transmitted. Default: Panel Settings>Panel Con- Enabled figuration>System Configuration> > Reporting Duress Feature Do not derive code from an existing No automatic derivative of Allowed Master/User code (e.g., Master code is...
  • Page 64 You may not make any changes or modifications to the Software, without the written per- INCLUDING CUSTOMERS, AND INJURY TO PROPERTY. mission of an officer of DSC. You may not remove any proprietary notices, marks or labels from DSC recommends that the entire system be completely tested on a regular basis. However, des- the Software Product.
  • Page 65 DSC. Custom products are only warranted to the extent that they do not function upon delivery. In such cases, DSC can replace or credit at its option.
  • Page 66 Appendix 4: Limited Warranty Insufficient Time Model WS901-18: http://dsc.com/pdf/1707003 Model: WS901-28: http://dsc.com/pdf/1707004 There may be circumstances when the system will operate as intended, yet the occupants will not be protected from an emergency due to their inability to respond to the warnings in a timely man- Model: WS912-18: http://dsc.com/pdf/1803001...
  • Page 67 Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region; contact your sales representative. © 2018 Tyco Security Products All Rights Reserved. Tech Support: 1-800-387-3630 (Canada & U.S.) or 905-760-3000 www.dsc.com...

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