Resolving Software Issues; Resolving Issues With The Calendar; Resolving Issues With Shared Powerpoint Files; Improving The Restart Time - Smart Technologies SMART Room System SRS-LYNC-XS Setup And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING YOUR ROOM SYSTEM

Resolving software issues

This section explains how to resolve common issues with your room system's software.
Before troubleshooting issues with your room system's software, ensure the latest versions of the
software are installed (see Updating software and firmware on page 52).
If issues persist or aren't covered, contact Microsoft for support.

Resolving issues with the calendar

If the Lync Room System software calendar doesn't appear on the console and interactive flat
panels, or if it indicates that the room is free for 24 hours when you know that is has been booked
for meetings, there is an issue with the connection between the room system and your
organization's Microsoft Exchange server. For assistance with these and other network issues,
contact your organization's network administrator.

Resolving issues with shared PowerPoint files

Users can share PowerPoint files using the room system (see Presenting files on page 44). If
participants are unable to write or draw digital ink over a PowerPoint file, ensure the user is sharing
the PowerPoint file (and not the screen, part of the screen or the PowerPoint application) and that
permissions are set so that either the presenter or everyone can write or draw digital ink over the
file.

Improving the restart time

If you find the room system takes a long time to restart when you are modifying settings, you can
remove unused Microsoft language packs to improve the restart time. For more information, see
Improving the start-up and restart time on a SMART Room System for Microsoft Lync
(knowledgebase.force.com/?q=000014391).

Adding trusted domains to your room system

If the domain name used in the Lync account's SIP URI is different from the domain name on the
Lync Web Service certificate, your room system might not connect to the Lync Server. When this
occurs, a dialog box might appear asking if you want to trust the certificate, but this dialog box
disappears quickly thereafter.
In this situation, you need to add the domain name specified in the Subject Name and Common
Name fields of the Lync Web Service certificate to the room system.
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