Resolving Issues With The Camera - Smart Technologies SMART Room System SRS-LYNC-XS Setup And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING YOUR ROOM SYSTEM
Power light Console status
Solid green Receiving power and
connected to the Lync
appliance

Resolving issues with the camera

Use the following table to resolve issues with your room system's camera.
Lights Camera status
Video capture: Not receiving power
Off
Service:
Off
Video capture: Updating firmware
Off
Service light:
Flashing amber
Video capture: Hardware error
Off
Service light:
Flashing red
Video capture: Hardware error (the
Off USB cable isn't
properly connected)
Service light:
Solid red
Video capture: On but not capturing
Red video
Service light:
Green
73 smarttech.com/kb/170450
Issues
The screen is blank.
The console screen appears
on the interactive flat panel
rather than on the console.
There's no touch control.
Issues
The camera should be
receiving power but isn't.
The service light continues
flashing amber for more
than five minutes.
The camera's video output
doesn't appear.
The camera's video output
doesn't appear.
The camera's video output
doesn't appear even though
it should.
Solutions
Ensure that the HDMI cable is
connected as shown in the
installation instructions
(see page 9).
Follow the instructions on page 28
l
to correctly configure the room
system software.
Ensure that the cable from the
l
HDMI1 receptacle on the Lync
appliance is connected to the
console.
Use SMART Board Diagnostics,
l
which is available from
SMART Settings (see page 79), to
troubleshoot the issue.
Ensure that the USB cable is
l
connected as shown in the
installation instructions
(see page 9).
Solutions
Ensure that the camera is
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Ensure the USB cable from the
camera is connected to the Lync
appliance.
Perform a room system test (see
page 78).
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