Resolving Issues With The Console - Smart Technologies SMART Room System SRS-LYNC-XS Setup And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING YOUR ROOM SYSTEM
Lights Interactive flat panel
status

Resolving issues with the console

Use the following table to resolve issues with your room system's console.
Power light Console status
Off Not receiving power
Solid amber Receiving power but
not connected to the
Lync appliance
72 smarttech.com/kb/170450
Issues
An area of the screen
doesn't respond to your
touch.
OR
When you draw digital ink,
the lines are broken.
You try to erase with the
eraser, but you draw more
digital ink. You don't see a
flashing light on the color
select module.
You're trying to draw digital
ink, but you're erasing digital
ink.
Your room system isn't
turning off when people
have left the room.
Your room system is turning
off when people are present.
Issues
The console should be
receiving power but isn't.
There's an issue with the
Lync appliance or the
interactive flat panels.
Solutions
Ensure nothing is taped to the
l
screen.
Remove obstructions from the
l
reflective tape channel.
Use consistent pressure while
l
drawing digital ink.
Close blinds or shades or dim light
l
sources.
Calibrate your interactive flat panel
l
(see page 55).
Increase the initial contact area of
your eraser.
Lift other fingers and the palm of
l
your hand from the interactive flat
panel while you write because the
interactive flat panel is interpreting
them as an eraser.
Use a smaller pointer, such as the
l
pen.
Enable presence detection (see
l
page 85).
Increase the time before the
l
interactive flat panel automatically
turns off.
Solutions
Ensure that the console is
connected to the power supply as
show in the installation instructions
(see page 9).
Refer to the troubleshooting table
on page 70.
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