Resolving Issues With The Microphones; Resolving Issues With The Speakers - Smart Technologies SMART Room System SRS-LYNC-XS Setup And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING YOUR ROOM SYSTEM
Lights Camera status
Video capture: On and capturing
Green video
Service light:
Green

Resolving issues with the microphones

Use the following table to resolve issues with your room system's microphones.
Microphone light Microphone status
Off Not receiving power
Red On but muted
Green On and not muted

Resolving issues with the speakers

Use the following table to resolve issues with your room system's speakers.
Power light Speaker status
Off Not receiving power
74 smarttech.com/kb/170450
Issues
The camera's video output
doesn't appear.
The video quality is poor.
Issues
The microphones should be
receiving power but aren't.
Remote participants are
unable to hear room
participants.
Remote participants are still
unable to hear room
participants.
Issues
The speakers should be
receiving power but aren't.
Solutions
Open the privacy shutter. (The
privacy shutter is marked with a red
spot to indicate when it's closed.)
Perform a room system test (see
page 78).
Solutions
Ensure that the microphones are
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
Unmute the microphones in Lync
Room System software (or press
the microphone button on the table
microphones).
Perform a room system test (see
page 78).
Solutions
Ensure that the speakers are
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
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