Lenovo BladeCenter HS23 7875 Problem Determination And Service Manual page 99

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 3 "Parts listing" on page 29 to determine which components are consumable, structural, or CRU
parts.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Diagnostic
Message
code
I.11002 [I.11002] A processor
mismatch has been
detected between one
or more processors in
the system.
W.11004 [W.11004] A processor
within the system has
failed the BIST.
S.1100B [S.1100B] CATERR
(IERR) has asserted on
processor %.
Description
One or More
Mismatched Processors
Detected.
Processor Self Test
Failure Detected.
Processor CATERR
(IERR) has asserted.
Action
1. Make sure the microprocessor is supported
by the blade server. See http://www.ibm.com
/systems/info/x86servers/ serverproven/
compat/us/.
2. Check the IBM support website for an
applicable retain tip or firmware update that
applies to this error.
3. Run the Setup utility and select System
Information → System Summary →
Processor Details to view the
microprocessor information to compare the
installed microprocessor specifications.
4. (Trained technician only) Remove and
replace one of the microprocessors so that
they both match (see "Removing a
microprocessor and heat sink" on page 61
and "Installing a microprocessor and heat
sink" on page 65).
1. Check the IBM support website for an
applicable retain tip or firmware update that
applies to this error.
2. (Trained technician only) If there are more
than one microprocessor installed, swap the
microprocessors. If the problem follows the
affected microprocessor or there is only one
microprocessor installed, replace the
affected microprocessor (see "Removing a
microprocessor and heat sink" on page 61
and "Installing a microprocessor and heat
sink" on page 65).
3. (Trained technician only) Replace the system
board (see "Removing the system-board
assembly" on page 71 and "Installing the
system-board assembly" on page 71).
1. Check the IBM support website for an
applicable retain tip or firmware update that
applies to this error.
2. Restart the server.
3. Contact your IBM service representative for
support.
(% = microprocessor number)
Chapter 5
. 83
Diagnostics