Lenovo BladeCenter HS23 7875 Problem Determination And Service Manual page 14

Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware,
software, and operating system. Have this information available when you contact IBM or an
approved warranty service provider. To download the latest version of DSA, go to http://www.
ibm.com/ support/entry/portal/docdisplay? brand=5000008&lndocid=SERV-DSA.
For information about DSA command-line options, go to http://publib.boulder.ibm.com/
infocenter/toolsctr/v1r0/index.jsp? topic=/dsa/dsa_main.html.
c. Collect BladeCenter unit data.
Data about the BladeCenter unit is available through the Advanced-Management-Module Web
interface. Have this information available when you contact IBM or an approved warranty
service provider. You can view the information or save it as a compressed package, named
Service Data, that you can transfer to another system or provide to a service representative.
For information about saving the Service Data file, see the Advanced-Management-Module
User's Guide at http://www.ibm.com/ support/entry/portal/docdisplay? brand=
5000008&lndocid=MIGR-5073887.
Step 3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which they are most likely to
solve your problem. Follow these procedures in the order in which they are presented:
1. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually caused by UEFI code,
system firmware, device firmware, or device drivers that are not at the latest levels.
a. Determine the existing code levels.
• In DSA, click Firmware/VPD to view system firmware levels, or click Software to view
operating-system levels.
• In the navigation pane of the Advanced-Management-Module Web interface, click
Monitors and click Firmware VPD to view the firmware levels in the blade servers and
management module.
b. Download and install updates of code that is not at the latest level.
To display a list of available updates for your blade server, go to http://www.ibm.com/
support/ fixcentral/systemx/groupView? query.productGroup=ibm%2FBladeCenter.
You can install code updates that are packaged as an IBM UpdateXpress System Pack or
UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested
bundle of online firmware and device-driver updates for your blade server.
Be sure to install any listed critical updates that have release dates that are later than the
release date of the UpdateXpress System Pack or UpdateXpress image.
When you click an update, an information page is displayed, including a list of the problems
that the update fixes. Review this list for your specific problem; however, even if your
problem is not listed, installing the update might solve the problem.
Step 4. Check for and correct an incorrect configuration.