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a.
Make sure that the USB device is operational. If you are using a USB hub, make sure that the
hub is operating correctly and that any software that the hub requires is installed. Connect the
USB device directly to the USB port, bypassing the hub, to check its operation.
b.
Reseat the following components:
1. USB device cable
2. Media tray cable (if applicable)
3. Media tray
c.
Replace the following components one at a time, in the order shown, restarting the blade
server each time:
1. USB cable (if applicable)
2. Media tray cable (if applicable)
3. Media tray
d.
Continue with "Media tray problems" on page 259.
Step 4.
For problems that affect only the diskette drive, make sure that:
a.
The diskette is inserted correctly in the drive.
b.
The diskette is good and not damaged; the drive LED flashes once per second when the
diskette is inserted. (Try another diskette if you have one.)
c.
The diskette contains the necessary files to start the blade server.
d.
The software program is working correctly.
e.
The distance between monitors and diskette drives is at least 76 mm (3 in.).
Step 5.
For problems that affect only the CD or DVD drive, make sure that:
a.
The CD or DVD is inserted correctly in the drive. If necessary, insert the end of a straightened
paper clip into the manual tray-release opening to eject the CD or DVD. The drive LED light
flashes once per second when the CD or DVD is inserted.
b.
The CD or DVD is clean and not damaged. (Try another CD or DVD if you have one.)
c.
The software program is working properly.
Step 6.
For problems that affect one or more of the removable media drives:
a.
Reseat the following components:
1. Removable-media drive cable (if applicable)
2. Removable-media drive
3. Media tray cable (if applicable)
4. Media tray
b.
Replace the following components one at a time, in the order shown, restarting the blade
server each time:
1. Removable-media drive cable (if applicable)
2. Media tray cable (if applicable)
3. Removable-media drive
4. Media tray
Step 7.
Check for correct Advanced-Management-Module operation (see the documentation for your
BladeCenter unit).
260
BladeCenter HS23 Blade ServerProblem Determination and Service Guide
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