Lenovo BladeCenter HS23 7875 Problem Determination And Service Manual page 265

• See Chapter 3 "Parts listing" on page 29 to determine which components are consumable, structural, or CRU
parts.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Description
Error code
215-802-xxx Aborted the optical drive self test due to media
tray being open.
215-803-xxx Failed the optical drive self test due to the disk
possibly being in use by the system.
Action
1. Close the media tray and wait 15 seconds. See
your BladeCenter documentation for information
about the optical drive (media tray).
2. Rerun the test. See "Diagnostic tools overview"
on page 78.
3. Insert a new CD or DVD into the drive and wait
for 15 seconds for the media to be recognized;
then, rerun the test. See "Diagnostic tools
overview" on page 78.
4. Make sure that the cable for the optical drive is
securely connected at both ends of the cable
and tighten any loose connections. See your
BladeCenter documentation for information
about the optical drive (media tray).
5. Make sure that the cable for the optical drive is
not damaged and replace the cable if damage is
present. See your BladeCenter documentation
for information about the optical drive (media
tray).
6. Rerun the test. See "Diagnostic tools overview"
on page 78.
7. Make sure that the DSA Diagnostic code is at
the latest level, upgrade if necessary. The latest
code can be found at http://www.ibm.com/
support/docview.wss?uid=psg1SERV-DSA
8. Rerun the test. See "Diagnostic tools overview"
on page 78.
9. For additional troubleshooting information, go to
http://www-947.ibm.com/support/entry/portal/
docdisplay?lndocid=MIGR-41559.
10. Rerun the test. See "Diagnostic tools overview"
on page 78.
11. Replace the CD or DVD drive (media tray). See
your BladeCenter documentation for information
about replacing the optical drive.
12. If the failure remains, collect the data from the
DSA event log and send it to IBM Service. For
information about contacting and sending data
to IBM Service, see "Hardware service and
support" on page 267.
1. Wait for the system activity to stop; then, rerun
the test. See .
2. Turn off and turn on the system, then; rerun the
test. See "Turning off the blade server" on page
7, "Turning on the blade server" on page 6 and
"Diagnostic tools overview" on page 78.
Chapter 5
. 249
Diagnostics