Busy Or Unanswered - Avaya INDeX 20CC User Manual

Page 18 - Busy or Unanswered
Leave a Message
Camp On and Wait
Camp On - Alias:
Wait on busy.
Intrude
Intrude - Alias:
- Executive intrusion.
- Busy override.
- Forced intrusion.
Monitoring a Call
INDeX 20CC User's Guide
You can leave your extension number as a message for someone to call you
(see page 8). If their extension has a message lamp, it lights. If your call is
diverted, the message goes to the extension you first called.
To leave a message:
1. Press MESSAGE. Your call ends unless the extension called has
already reached its limit of stored messages.
If the extension you call is busy, you can 'camp on' and wait. This flashes the
lamp on the busy extension. Also, if the busy extension has a suitable
display, it sees your name, number and CALL WAITING. While camped on
you cannot make or receive other calls. Your turret gives regular pips to
remind you of the camp on.
To Camp On to a busy extension:
1. Press CAMP ON.
2. To end the camp on, press ANSWER RELEASE.
If your turret can intrude, an INTRUDE option appears when calling a busy
extension. Your System Manager controls which extensions can intrude and
be intruded on.
To intrude on a call:
1. Press INTRUDE.
2. There is a short delay during which you and the other parties hear several
short pips.
3. After the intrusion, the system gives regular pips.
Silent monitoring allows you to listen to another call without being heard.
There are restriction on who can use this function (contact your System
Maintainer).
If your turret can use silent monitoring, a LISTEN option appears when
calling a busy extension. While monitoring, ACD turrets with Supervisor status
also have a REVIEW option. Pressing this connects them with the monitored
extension once the monitored call ends.
Note: While monitoring, ACD turrets with Supervisor status also have an
INTRUDE option. Pressing this connects them with the monitored
extensions forming a conference call.
38DHB0002UKCM - Issue 2 January 2000