Avaya INDeX 20CC User Manual page 11

Answering an Alert
Alert - Alias:
- Polite intrusion.
Single Pips - Intrusion
Please Finish Call Message
Clearcheck - Alias:
- Polite shutdown.
Create a Conference Call
"No grand idea was ever born in
conference, but a lot of foolish
ideas have died there"
F.Scott Fitzgerald.
External Lines:
If your exchange uses digital
lines, you can conference
several of these with internal
calls. However, if your
exchange uses any other
types of line, you can only
include one of those in a
conference. Check with your
System Manager.
38DHB0002UKCM - Issue 2 January 2000
If ON HOLD appears during a call, an extension with your number set as a
Soft DSS key has sent you an alert (see page 26). Press the -symbol (if
shown) opposite the name to switch between details of the current and
waiting alert call.
To switch between calls:
1. Press HOLD. Use the held call features (see page 19).
Single pips during a call indicate that another phone is about to intrude on
your call. Once they intrude the system gives regular reminder pips.
The system supports Clearcheck. "PLEASE FINISH CALL" appears when
maintenance is about to start on a part of the system your turret is using. The
message "THIS TERMINAL IS OFFLINE" appears when maintenance is in
progress.
During a call, you can add callers to create a conference (of up to 64 calls).
To start a conference or add to a conference:
1. Press HOLD to hold your current call (or conference).
2. Call the new person that you want in the conference.
3. If answered, ask if they wish to join a conference; if "yes" press
CONFER, if "no" press HOLD.
4. If unanswered, press HOLD to retrieve to the original call.
To exit the conference:
1. Press ANSWER RELEASE. If only two callers remain, it becomes a
normal call.
To park all the conference parties:
1. Press PARK (see page 20).
To split a 3-way conference:
1. Press SPLIT to hold one caller and connect the other.
2. To switch between calls, press HOLD.
Actions During a Call – Page 11
INDeX 20CC User's Guide