Making Calls - Avaya INDeX 20CC User Manual

Page 12 - Making Calls

Making Calls

Notes on Making Calls
Making External Calls
"E.T. phone home"
Steven Spielberg.
Redial - Alias:
- Last number redial
– Saved number redial.
Automatic Calls - Hotline Operation
INDeX 20CC User's Guide
When making calls, the display shows details about call progress, time, etc. It
also shows messages if you cannot make the call. To simplify dialling, the
system also stores speed dials for use by all extensions (see page 15). You
can also store your own frequently used numbers as speed dials.
– Call Barring:
The system can bar you from dialling particular numbers or types of
number (eg. national, international). Typically call barring increases when
a turret goes into night service (when it displays a
Call barring can also change according to time, date and day of the week.
As the call barring settings vary for each site, this guide cannot fully detail
their effect.
The system may apply call barring to some or all external numbers. You can
also lock your turret (see page 32) or bar it by wrong passcode entry (see
page 33).
To dial an external call:
1. Dial 9 to get an external line. Your System Manager will inform you if you
need to dial a different number.
– If "ENTER ACCOUNT" appears, see page 16.
– If "ENTER PIN" appears, see page 16.
2. Dial the external telephone number.
To redial the last external number used:
1. Press REDIAL to repeat the last external number used (including speed
dials).
Hotline operation allows a turret to automatically dial a number when left off-
hook for a set period. Your System Manager or maintainer controls this
feature.
symbol).
38DHB0002UKCM - Issue 2 January 2000