Avaya INDeX 11.0 Manuals

Manuals and User Guides for Avaya INDeX 11.0. We have 3 Avaya INDeX 11.0 manuals available for free PDF download: User Manual

Avaya INDeX 11.0 User Manual

Avaya INDeX 11.0 User Manual (46 pages)

INDeX 11.0

Brand: Avaya | Category: Telephone | Size: 0.98 MB

Table of Contents

Table of Contents
2
Introduction

5
- Using this Guide
  5
- What Features Can I Use
  5
- Further Help
  5
20CC Turret Features

6
ACD Working

8
Answering Calls

10
Actions During a Call

12
- Answering a Call Waiting
  12
- Adding Voluntary Account Codes
  12
- Using the Notepad
  12
- Create a Conference Call
  13
- Answering an Alert
  14
- Single Pips - Intrusion
  14
- Please Finish Call Message
  14
- Muting Calls
  14
- Changing the Call Volume
  14
- Malicious Call Trace
  14
Making Calls

15
- Notes on Making Calls
  15
- Making External Calls
  15
- Redialling External Numbers
  16
- Making Internal Calls
  16
- Making a Page Call
  16
- Making Calls from the Index Directory
  17
Speed Dials, PIN & Account Codes

18
- Using Speed Dials
  18
- Storing Personal Speed Dials
  18
PIN & Account Codes

19
- If ENTER ACCOUNT Appears
  19
- If ENTER PIN Appears
  19
- Roaming Pin's
  19
Busy or Unanswered

20
- Options if Busy or Unanswered
  20
- Arrange a Callback
  20
- Leave a Message
  21
- Camp on and Wait
  21
- Intrude
  21
- Monitoring a Call
  21
Transfer, Park & Hold Calls

22
- Transferring Calls
  22
- Holding Calls
  22
- Parking Calls
  23
- Dialling Ahead
  23
- Displaying an Absence Message
  24
- Forwarding Calls
  24
Diverting Calls

25
- Using Diverts
  25
- Setting the Divert Types and Personal Numbers
  27
DSS Keys

28
- Setting up a DSS Key
  28
- Using DSS Keys
  28
- BLF Status Lamps
  29
- DSS Key Label
  29
- DSS Key Label Template
  29
Manager-Secretary Setup

30
Manager-Secretary Working

32
- Using Soft DSS Keys
  32
- Soft DSS Key Display
  32
- Making Calls
  32
- Park Transferring Calls
  33
- Alerting a Busy Extension
  33
- Remotely Switching no Calls/Divert On/Off
  33
Ringer Controls

34
- Changing the Ringer Sound
  34
- Switching the Ringer On/Off
  34
- Setting a Ringer Step
  35
- Setting the Ringer Timeout
  35
Other Features

36
- Personal Alarms
  36
- Recording Calls
  36
- Recall
  36
- Locking/Unlocking the Turret
  36
- Groups
  37
- Missed Calls
  38
- Forwarding Calls
  38
- Software Release
  38
Turret Settings

39
- The Turret Passcode
  39
- Background Music
  39
- Displaying Turret Details
  40
- Language Controls
  40
- Groups
  40
Voice Manager

41
- Voice Manager Functions
  41
- Listening to Voice Messages
  41
- Using any Phone
  41
- Modifying Your Mailbox
  42
- Changing Your Temporary Greeting
  42
- Dial 1 Divert for Incoming Calls
  43
- Leaving Voice Mail Messages
  43
Glossary

44
Index

45

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Avaya INDeX 11.0 User Manual

Avaya INDeX 11.0 User Manual (26 pages)

Software Release 11.0

Brand: Avaya | Category: Telephone | Size: 0.45 MB

Table of Contents

Table of Contents
2
Introduction

3
- Using this Guide
  3
- Further Help
  3
- Connecting the 20AT
  3
- MF & Time Break Recall Operation
  4
- REN Values
  4
- 20AT Approvals
  4
20AT Features

5
- Redial Last Number
  5
- Changing the Caller Volume
  5
- Message Waiting Lamp
  5
- The Memory Key
  5
- Recall
  5
- Mute
  6
- Changing the Ringer
  6
- Stored Numbers
  6
Index Features

7
- Introduction
  7
- Dialling Timeout
  7
- Phone Passcode
  7
- Call Waiting
  7
- Telephone Tones & Ringing
  8
- Night Service
  8
Making Calls

9
- Notes on Making Calls
  9
- Making External Calls
  9
- Making Internal Calls
  9
- Making a Page Call
  10
- Hotline Operation
  10
Speed Dials

11
- Using Speed Dials
  11
- Storing Personal Speed Dials
  11
PIN & Account Codes

12
- Forced Account Code Entry
  12
- Forced PIN Code Entry
  12
- Roaming PINS
  12
Busy or Unanswered

13
- If Busy or Unanswered
  13
- Leaving a Message
  13
- Arrange a Callback
  14
- Camp on and Wait
  14
Answering Calls

15
Transfer, Park & Hold Calls

16
- Using Transfer, Park & Hold
  16
- Transferring Calls
  16
- Parking Calls
  17
- Holding Calls
  17
- Diverting Calls
  18
  - Using Diverts
    18
  - Switching no Calls On/Off
    18
  - Setting up a Divert
    19
  - Switching a Divert on or off
    19
- Other Features
  20
  - The Phone Passcode
    20
  - Setting the Ringer Timeout
    20
  - Group
    21
  - Conference Calls
    21
  - Personal Alarms
    21
- Voice Manager
  22
  - Using Voice Manager
    22
  - Customising Your Mailbox
    22
  - Collecting Voice Messages
    23
- Good Phone Usage
  24
  - General Phone Usage
    24
  - Answering Calls
    24
  - Making Calls
    24
- Index
  25

Avaya INDeX 11.0 User Manual

Avaya INDeX 11.0 User Manual (24 pages)

Standard Telephone

Brand: Avaya | Category: IP Phone | Size: 0.41 MB

Table of Contents

Table of Contents
2
Introduction

3
- Using this Guide
  3
- What Features Can I Use
  3
- Further Help
  3
- FT Mode Operation
  3
Telephone Features

4
- Which Telephone Can You Use
  4
- Telephone Tones & Ringing
  5
- Night Service
  5
- Dialling Timeout
  5
- Feature Passcode
  5
- Call Waiting
  5
Making Calls

6
- Notes on Making Calls
  6
- Making External Calls
  6
- Making Internal Calls
  6
- Making a Page Call
  7
- Hotline Operation
  7
Speed Dials

8
- Using Speed Dials
  8
- Storing Personal Speed Dials
  8
Pin's & Account Codes

9
Busy or Unanswered

10
- If Busy or Unanswered
  10
- Leaving a Message
  10
- Arrange a Callback
  11
- Camp on and Wait
  11
Answering Calls

12
Transfer, Park & Hold Calls

13
- Using Transfer, Park & Hold
  13
- Transferring Calls
  13
- Parking Calls
  14
- Holding Calls
  14
Diverting Calls

15
- Using Diverts
  15
- Switching no Calls On/Off
  15
- Setting up a Divert
  16
- Switching a Divert on or off
  16
Other Features

17
- Passcode
  17
- Setting the Ringer Timeout
  17
- Group
  18
- Conference Calls
  18
- Personal Alarms
  18
Voice Manager

19
- Using Voice Manager
  19
- Customising Your Mailbox
  19
- Collecting Voice Messages
  20
Good Phone Usage

21
- General Phone Usage
  21
- Answering Calls
  21
- Making Calls
  21
Glossary

22
Index

23

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