Answering Calls; Answering A Page Call - Avaya INDeX 20CC User Manual

Page 8 - Answering Calls

Answering Calls

Answering Normal Calls

Answering a Page Call

Answering a Message
"Phone call from God...
if it had been collect,
it would have been daring."
Robin Williams
(Dead Poets Society).
Alarms - Triple Ring, Music or Announcements
INDeX 20CC User's Guide
When calls arrive, the display shows information about the call before you
answer. It gives a repeated double flash for external calls or a repeated single
flash for internal calls. The ringer, if on, also shows the call type by a repeated
single or double ring (see page 29).
To answer the call:
1. Press ANSWER RELEASE.
When someone pages your turret (see page 13) or a group to which it belongs
(your turret does not have to be in group), the system connects the page after
giving a tone. You can hear the page but they cannot hear you. The display
shows PAGING and the pager's number. If you answer a page it turns into a
normal call. Note that this feature can be switched off for the whole system.
To answer a page:
1. Press ANSWER/RELEASE.
Other extensions can leave their number on your turret (see page 18). Your
turret can store several messages. It shows CALL FOR MESSAGE, the
caller's number and the lamp comes on. The exceptions are:
– If your own number appears, this indicates an alarm (see page 8).
– If "Message From Voice Mail" appears, this indicates voice mail
(see page 35).
To answer or cancel a message:
1. To view any other message, press NEXT (if shown).
2. To call the extension, press CALL.
3. To clear the message, press CANCEL.
4. At the last message, press AGAIN to repeat the list.
You can set an alarm to ring your turret (see page 31). The System Manager
can also set system alarms to call a group to which you belong. In both cases
the alarm can consist of ringing, music or a recording plus a displayed
message.
To answer an alarm:
1. Press CANCEL or ANSWER RELEASE.
38DHB0002UKCM - Issue 2 January 2000