Manager-Secretary Working - Avaya INDeX 20CC User Manual

Manager-Secretary Working

Using Soft DSS Keys
Soft DSS Key Setup:
See page 27.
Soft DSS Key Display
Making Calls
Soft DSS Calls - Alias:
- Hotline dialling.
38DHB0002UKCM - Issue 2 January 2000
The system supports a range of functions for users who work together, ie.
regularly call and transfer calls between each other. This is called "Manager-
Secretary working".
Soft DSS displays the name of another extension. The adjacent display key
allows you to make calls to that extension plus other features. The display
key's -symbol acts as a busy lamp to show the extension's status.
Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys. In
full-line mode you can only set 2 keys but these can display more details and
functions.
After setting up a Soft DSS key, the -symbol next to the extension's name
shows its status, eg.
In full-line mode, the display also shows when an extension is on DIVERT or
NO CALLS.
The -symbol next to the Soft DSS extension name is solid when busy,
flashes when ringing and not shown if free.
To make a call using a Soft DSS key:
1. Press the display key next to the extension name. The Soft DSS usage
setting of your turret and the turret called determine what type of call
occurs (see page 28).
2. If the extension is busy, the turret displays the same options as for
normal calls (see page 17).
Manager-Secretary Working – Page 25
Off = Extension is free.
Flashing = Extension is ringing.
On = Extension is busy.
Set to No Calls, no divert all set.
Set to No Calls, diverting to 204.
Set to Divert All, diverting to 204.
INDeX 20CC User's Guide