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Avaya IP Office 2410 User Manual

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IP Office
2410 and 5410 User Guide
th
15-601076 Issue 05b (28
February 2008)

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Summary of Contents for Avaya IP Office 2410

  • Page 1 IP Office 2410 and 5410 User Guide 15-601076 Issue 05b (28 February 2008)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Changing Ring Options ..........................36 Adjusting the Display Contrast ......................... 37 Call Log Setup ............................37 Miscellaneous............................37 Using Self Test ............................38 Language..............................38 2410 and 5410 User Guide Page iii IP Office 15-601076 Issue 05b (28th February 2008)
  • Page 4 2410 and 5410 User Guide Automatic Gain Control (AGC) ......................... 39 Default Phone/Erase All Settings ......................39 Function Keys .......................... 40 Overview of the Function Keys ......................... 40 Function Key Programming ........................41 Shorthand Programming Mode ........................ 43 Longhand Programming ........................... 45 Changing Function Key Labels.........................

  • Page 5: The Telephone

    This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems.
  • Page 6 2410 and 5410 User Guide 5. Call Handling Buttons: • HOLD: Red button used to place a call on hold. • TRANSFER: Trnasfers a call to another phone. • CONFERENCE: Sets up conference calls with more than one other person.

  • Page 7: Call Appearance Keys

    Call Coverage Appearance` Keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings. 2410 and 5410 User Guide Page 7 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 8: Call Appearance Key Icons

    2410 and 5410 User Guide Call Appearance Key Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on HOLD) of each call. Icons also indicate whether a feature has been activated for a particular button.

  • Page 9: Logging On

    Call Log entries and certain Speed Dial settings will remain on the extension even once you are logged out. To log off the phone where you had logged on dial *36. 2410 and 5410 User Guide Page 9 IP Office...

  • Page 10: No User

    2410 and 5410 User Guide No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example: • The home user is logged on to another extension • Forced login is enabled An extension set as NoUser will display the name "NoUser"...

  • Page 11: The Display

    You have been put on hold by the connected party. ssss Suppressed Code When the Authorization code, if required, is entered, the number you enter is displayed as "ssss" for security purposes. 2410 and 5410 User Guide Page 11 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 12: Basic Call Handling Features

    The default ringing cadences are: • Internal calls - single ring cadence • External calls - double ring cadence. These can be changed by your system administrator. 2410 and 5410 User Guide Page 12 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 13: Making A Call

    Clearing a Call To clear an established call: Either: • Replace the handset, press SPEAKER or HEADSET, depending on how you established the call. • Press DROP. 2410 and 5410 User Guide Page 13 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 14: Headset Working

    2410 and 5410 User Guide Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of your phone. To activate the headset and switch off the handset, press HEADSET.

  • Page 15: Speakerphone

    Key the first letter of the required name to jump to the page with a matching entry. The phone dials the number for you. 2410 and 5410 User Guide Page 15 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 16: Redial

    2410 and 5410 User Guide Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone will store the last 10 numbers dialed. Note • If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

  • Page 17: Hold

    ( ) by pressing ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first call. • To transfer a held call, see Transfer. 2410 and 5410 User Guide Page 17 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 18: Transfer

    2410 and 5410 User Guide Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press TRANSFER.

  • Page 19: Conference

    • The lamp can also be set to flash when the phone is rung, irrespective of whether you have new messages waiting to be read. 2410 and 5410 User Guide Page 19 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 20: Using Speed Dials

    Speed dials can be used for any numbers that can be manually dialed from the extension. Where, for external calls, a dialling prefix is required then that prefix must be part of the speed dial number. 2410 and 5410 User Guide Page 20 IP Office...

  • Page 21: Adding A New Speed Dial

    To move the cursor left or right, press • If you make a mistake, press Backspace to delete the number to the left of the cursor. 2410 and 5410 User Guide Page 21 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 22: Dialling A Speed Dial Number

    2410 and 5410 User Guide 7. Do one of the following: • To save the speed dial and return to the speed dial list, press Save. • To return to the speed dial list without saving the changes, press Cancel.

  • Page 23: Editing A Speed Dial

    You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. 2410 and 5410 User Guide Page 23 IP Office...

  • Page 24: Using The Call Log

    Only outgoing calls made using the dial pad or a speed dial entry are logged. • Whilst in the call log you cannot make calls. You can still receive and handle calls using the dial pad key functions. 2410 and 5410 User Guide Page 24 IP Office 15-601076 Issue 05b (28th February 2008)
  • Page 25 The date and time and duration of the call. • To display the previous or next logged call, press • provides a number of actions. 2410 and 5410 User Guide Page 25 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 26: Using The Call Log

    2410 and 5410 User Guide Using the Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off- hook. To dial a new call, press SPEAKER. Similarly, you can still receive calls and handle them using the dial pad key functions.

  • Page 27: Viewing The Call Log

    5. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial. 2410 and 5410 User Guide Page 27 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 28: Deleting A Call Log Entry

    2410 and 5410 User Guide Deleting a Call Log Entry To delete a Call Log Entry: 1. Press Log. If Log is not shown, press any 2. By default, Missed calls are displayed first. You can select from InAns or Outgo.
  • Page 29 Using the Call Log 2410 and 5410 User Guide Page 29 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 30: Using Visual Voice

    Group Mailbox Administrator. Note The email option is only available if VoiceMail Pro is installed, and Voicemail Email has been configured for you. 2410 and 5410 User Guide Page 30 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 31: Listen To Voicemails

    Send. Note • Depending on the number of feature keys available, you may need to use the scrolling facility to see all of the options. 2410 and 5410 User Guide Page 31 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 32: Send A Voicemail

    2410 and 5410 User Guide Send a Voicemail To send a message to another person or Group: Voice. 1. Press 2. Press Message and dial the extension of the person or Group. 3. Press Message again. The soft-key Record is displayed.

  • Page 33: Changing Your Greeting

    3. When prompted, key in your new password (minimum of 4 digits) and press Done. The display will exit to the main display if the change was accepted. Otherwise you will be prompted to try again. 2410 and 5410 User Guide Page 33 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 34: Email Alerts

    2410 and 5410 User Guide Email Alerts The Email option is displayed if: • You have Voicemail pro installed • Voicemail Email has been configured for you. To view or change the current email alert status: 1. Press Voice. 2. Press Email.
  • Page 35 Using Visual Voice 2410 and 5410 User Guide Page 35 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 36: Changing Options

    Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/using Speed Dial, Call Log, etc, you will be automatically returned to the call handling screen when you receive a call. 2410 and 5410 User Guide Page 36 IP Office...

  • Page 37: Adjusting The Display Contrast

    1. To exit any other mode, press EXIT and then press Option. 2. Press Miscellaneous and set Stay in Speed Dial to Yes. 2410 and 5410 User Guide Page 37 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 38: Using Self Test

    2410 and 5410 User Guide Using Self Test Self Test can be used to display information about the phone and to check operation of the lamps and display. The information may be required by your system administrator. To perform a self test: 1.

  • Page 39: 2410 And 5410 User Guide

    Options: Any for erasure or defaulting all other phone options. • All: Selects for erasure or defaulting all of the above. 5. Press Erase or Cancel. 6. Press Done. 2410 and 5410 User Guide Page 39 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 40: Function Keys

    Changing the labels of the Function Keys: You can personalize the text labels shown next to the function keys, including those programmed by the system administrator. See Changing Function Key Labels. 2410 and 5410 User Guide Page 40 IP Office...

  • Page 41: Function Key Programming

    In addition to the above, there is a key labeled Expl? This key enables you to change the display from the shorthand version displayed at default to a longhand version. See Shorthand Programming Mode and Longhand Programming respectively. 2410 and 5410 User Guide Page 41 IP Office...
  • Page 42 2410 and 5410 User Guide Admin1: The programmable functions available via an Admin1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash Page 42 2410 and 5410 User Guide 15-601076 Issue 05b (28th February 2008)

  • Page 43: Shorthand Programming Mode

    Do not select the slot used for the Admin function. Replacing this function will lock the phone for further programming until reset through the telephone system. 2410 and 5410 User Guide Page 43 IP Office 15-601076 Issue 05b (28th February 2008)
  • Page 44 2410 and 5410 User Guide 8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!. • To end programming, press EXIT. • To continue programming other functions, press Cont. 9. Repla, Keep and Delet are shown along the right-hand edge of the display.

  • Page 45: Longhand Programming

    To keep the existing function and forget the function just programmed, press Keep • To delete the existing function and forget the function just programmed, press Delete 2410 and 5410 User Guide Page 45 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 46: Changing Function Key Labels

    2410 and 5410 User Guide Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters. To change the function key labels: 1. To exit any other mode, press EXIT and then press any below the display.
  • Page 47 Function Keys 2410 and 5410 User Guide Page 47 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 48: System Features

    To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional only. • To Cancel All Forwarding, dial *00. Note • Cancelling all forwarding will also cancel any Diverts you have set. 2410 and 5410 User Guide Page 48 IP Office 15-601076 Issue 05b (28th February 2008)

  • Page 49: Diverting Calls

    The only call that will ignore the Do Not Disturb rule will be one where you were the original caller, then performed an unsupervised transfer to another extension. If that extension does not answer, the call will be re-directed to you as the originator. 2410 and 5410 User Guide Page 49 IP Office...

  • Page 50: Parking Calls

    2410 and 5410 User Guide Parking Calls You can park one or more calls; allowing you to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension. The system only allows calls to be parked for a short while before reconnecting them to the user who parked the call;...

  • Page 51: Voicemail

    • The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. 2410 and 5410 User Guide Page 51 IP Office...

  • Page 52: Default Short Codes

    2410 and 5410 User Guide Default Short Codes The following are the normal default short codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.

  • Page 53: Index

    ............48, 52 transfer..............32 function keys ..........40, 41, 46 voicemail ............51, 52 volume ..............39 headset ..............14 hold ................17 2410 and 5410 User Guide Page 53 IP Office 15-601076 Issue 05b (28th February 2008)
  • Page 54 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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