Actions During A Call; Muting Calls - Avaya INDeX 20CC User Manual

Page 10 - Actions During a Call

Actions During a Call

Answering a Call Waiting

Muting Calls

Mute - Alias:
- Microphone on/off.
Changing the Call Volume
"Can you hear me mother" Sandy
Powell 1975.
Adding Voluntary Account Codes
Voluntary Account - Alias:
- Call account allocation.
INDeX 20CC User's Guide
A fast flashing lamp means someone has 'camped on' to your turret (see
page 18). Press the -symbol (if shown) opposite the name to switch
between details of the waiting and current call.
To answer a call waiting:
1. Park (press PARK) or end your current call.
2. The waiting call rings your turret.
You can stop the caller from hearing you if necessary.
To switch mute on/off:
1. Press MUTE. The
You can change the caller volume during a call.
To change the call volume:
1. During the call, press VOLUME (To change the volume without making
a call, just press ANSWER RELEASE first).
2. A slider appears. Adjusts this using the -keys on its left (softer) and right
(louder).
3. When finished, press DONE.
You can enter an account code during any external call. If the system records
the call on its call log, it includes the account code. The system checks the
code against its stored codes. Ask your System Manager for a list of valid
codes.
To enter a voluntary account code:
1. During the call, press ACCOUNT.
2. Enter an account code. If you make a mistake, press DELETE to delete
the last digit entered.
3. When you have entered the full code, press DONE.
4. If the system does not recognise the code, the turret displays REENTER
ACCOUNT. Repeat the steps above.
-symbol disappears when muted.
38DHB0002UKCM - Issue 2 January 2000