Avaya INDeX 20CC User Manual page 20

Page 20 - Transfer, Park & Hold Calls
Parking Calls
Park - Alias:
- Common hold.
Dialling Ahead
Announced – Alias:
- Screened transfer.
Unannounced – Alias:
- Unscreened transfer.
INDeX 20CC User's Guide
You can retrieve parked calls at any other extension on the system. Your
turret displays calls you parked by a flashing
-symbol next to the line number. You can park several calls at the same
time. Calls parked and not retrieved, may recall your turret after a short time.
To park an external call:
1. During the call, press PARK.
To unpark calls parked at your extension:
1. Press the display key next to the flashing -symbol.
To unpark a call at another extension:
1. Dial the parked call's line number (external calls only).
Whilst on an incoming call you can display the status of another extension (or
group) without interrupting your call.
To dial ahead during a call:
1. Dial the number that you want to check.
2. The extension's status appears on the right-hand display; FREE, BUSY or
NU (Number Unobtainable).
3. Dial another number or press CANCEL.
If the extension displayed is free:
1. For an unannounced transfer, press ANSWER RELEASE.
2. To make an enquiry, press HOLD. This holds your current caller and rings
the dial ahead extension.
3. If unanswered, press HOLD to retrieve your first call.
4. If answered, either press ANSWER RELEASE to transfer your call or
HOLD again to switch between calls.
You can set your turret to always automatically hold your current call and ring
the dial ahead number if it is free (rather than display FREE).
To select show free or ring if free:
1. Press PROGRAM and then SCROLL. Press CALLFREE.
2. Enter the turret's passcode (see page 33).
3. To change the current setting, press CHANGE.
4. Press PROGRAM to finish.
38DHB0002UKCM - Issue 2 January 2000