Avaya INDeX 20CC User Manual page 26

Page 26 - Manager-Secretary Working
Park Transferring Calls
Alerting a Busy Extension
Alert - Alias:
- Polite intrusion.
Intrude - Alias:
- Forced intrusion.
Remotely Switching No Calls/Divert On/Off
INDeX 20CC User's Guide
During calls, full line Soft DSS keys display <-PARK next to each extension
name. Pressing the -key next a <-PARK option, transfers and parks your
call against that extension.
To park transfer a call:
1. Note the call's line number on the display.
2. Press the -key on the right of the Soft DSS name. The system transfers
the call and parks it at that extension.
3. Press the -key on the left of the Soft DSS name to call that extension
and announce the parked caller.
4. If the Soft DSS extension does not answer or want the call, dial the line
number to retrieve the parked call.
A solid -symbol next to a Soft DSS key means that extension is busy. In full-
line mode, you can send them an alert (only to another display turret). This
places you on hold against their extension.
To alert the extension:
1. Press the display key on the right of the name. The display shows details
of the extension's current call.
2. If ALERT does not appear, the extension is busy for reasons other than
a call, eg. handset off-hook.
3. Press ALERT. The display shows HOLDING.
4. If INTRUDE appears, you can intrude on the call (see page 18).
In full-line mode, each Soft DSS key allows you to remotely switch the other
extension's NO CALLS or DIVERT ALL setting on/off.
To switch on/off divert all or no calls:
1. Press the -key on the right of the extension name.
2. If ALERT appears the extension is busy. Press the
the extension name again (press SCROLL if necessary to redisplay the
name).
3. Select the option to change; NOCALLS or DIVERT (DIVERT does not
appear if the extension does not have a Divert All number set).
4. The Soft DSS display shows the new status.
key on the right of
38DHB0002UKCM - Issue 2 January 2000