Busy Or Unanswered; Arrange A Callback - Avaya INDeX 20CC User Manual

Busy or Unanswered

Options If Busy or Unanswered

Arrange a Callback

Callback - Alias:
- Ringback.
- Call back when free.
- Call back when next used.
38DHB0002UKCM - Issue 2 January 2000
Your turret provides several methods for contacting an extension that is busy,
not answering calls or set to no calls. These options work for normal, page
and diverted calls.
– Leave a Message: Lights the lamp of the extension called. It also stores
your number as a message to reply. If your system has an integrated
Voice Manager attached, you can record a voice message instead (see
page 36).
– Callback: Rings your turret when the extension called becomes free or is
next used.
– Camp On: Flashes the extension's lamp to warn that you are waiting. It
also stops other calls interrupting you.
– Intrude: Forces the other extension's call into a conference with you (not
available to all turrets).
– Monitor: Allows you to hear the other call without interrupting it (not
available to all turrets).
If the extension you call is busy or just rings, you can set a callback. When
that extension becomes free or is next used, your turret rings. If you answer,
the other extension rings. After setting a callback you can make other calls, it
will not take place while you are busy. You can only arrange one callback at
any time.
The Ringer Timeout sets how long a callback rings your extension before it
cancels (see page 30). The system also cancels any callbacks that have not
taken place after a set period (normally 2 hours).
To arrange a Callback:
1. Press CALLBACK (the option does not appear if you already have a
callback set).
2. The system ends the call.
3. Your turret shows CALLBACK.
To clear the Call Back:
1. Press CALLBACK again
Busy or Unanswered – Page 17
INDeX 20CC User's Guide