Table Of Contents - Avaya INDeX 20CC User Manual

Page 2 - Contents
Contents
Introduction........................................................................................................3
20CC Turret Features .......................................................................................4
ACD Working.....................................................................................................6
Answering Calls.................................................................................................8
Actions During a Call.......................................................................................10
Making Calls....................................................................................................12
Speed Dials, PIN & Account Codes ................................................................15
Busy or Unanswered.......................................................................................17
Transfer, Park & Hold Calls.............................................................................19
Diverting Calls .................................................................................................21
DSS Keys ........................................................................................................23
Manager-Secretary Working ...........................................................................25
Manager-Secretary Setup ...............................................................................27
Ringer Controls ...............................................................................................29
Other Features ................................................................................................31
Turret Settings.................................................................................................33
Voice Manager ................................................................................................35
Good Phone Usage.........................................................................................37
Glossary ..........................................................................................................38
Index................................................................................................................39
INDeX 20CC User's Guide 38DHB0002UKCM - Issue 2 January 2000