Konica Minolta bizhub C250P Service Manual
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Konica Minolta bizhub C250P Service Manual

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Table of Contents

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See also: System Administrator Manual , User Manual

SERVICE MANUAL

This Service Manual is designed for machine
This Service Manual is designed for machine
with Firmware Card Ver. 81 and onward.
with Firmware Card Ver. 81 and onward.
FIELD SERVICE
2006.03
2006.03
Ver. 2.0
Ver. 2.0

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Summary of Contents for Konica Minolta bizhub C250P

  • Page 1: Service Manual

    SERVICE MANUAL FIELD SERVICE This Service Manual is designed for machine This Service Manual is designed for machine with Firmware Card Ver. 81 and onward. with Firmware Card Ver. 81 and onward. 2006.03 2006.03 Ver. 2.0 Ver. 2.0...

  • Page 2: Table Of Contents

    WARNING INDICATIONS ON THE MACHINE ............S-18 MEASURES TO TAKE IN CASE OF AN ACCIDENT ............S-20 Composition of the service manual ................. C-1 Notation of the service manual ..................C-2 bizhub C250P Main Unit General ........................... 1 Maintenance ......................... 11 Adjustment/Setting...................... 131 Troubleshooting......................
  • Page 3 Blank Page...

  • Page 4: Safety And Important Warning Items

    IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians.

  • Page 5: Safety Warnings

    [1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.

  • Page 7: Connection To Power Supply

    SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Work Performed with the Product Powered On WARNING • Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected.

  • Page 13: Handling Of Consumables

    SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Make sure that all screws, components, wiring, connec- tors, etc. that were removed for safety check and mainte- nance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.
  • Page 14 SAFETY AND IMPORTANT WARNING ITEMS Handling of Service Materials CAUTION • Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. •...
  • Page 15 SAFETY AND IMPORTANT WARNING ITEMS [4] Used Batteries Precautions ALL Areas CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Germany VORSICHT! Explosionsgefahr bei unsachgemäßem Austausch der Batterie.

  • Page 16: Internal Laser Radiation

    SAFETY AND IMPORTANT WARNING ITEMS [5] FUSE CAUTION Double pole / neutral fusing ATTENTION Double pôle / fusible sur le neutre. [6] Laser Safety • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 18 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 10 mW aallonpituus 775-800 nm VARNING!

  • Page 19: Laser Safety Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the inside of the machine as shown below. * Only for the U.S.A. 4038P0C512DA Laser Caution Label • A laser caution label is attached to the outside of the machine as shown below. 4038P0C509DA S-16...

  • Page 20: Precautions For Handling The Laser Equipment

    SAFETY AND IMPORTANT WARNING ITEMS PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications. • When a disassembly job needs to be performed in the laser beam path, such as when working around the printerhead and PC Drum, be sure first to turn the printer OFF.

  • Page 21: Warning Indications On The Machine

    SAFETY AND IMPORTANT WARNING ITEMS WARNING INDICATIONS ON THE MACHINE Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. High voltage •...
  • Page 22 SAFETY AND IMPORTANT WARNING ITEMS WARNING WARNING • Do not position the used Waste • Do not burn used Toner Cartridges. Toner Box so that it is standing Toner expelled from the fire is dan- on end or tilted, otherwise toner gerous.

  • Page 23: Measures To Take In Case Of An Accident

    MEASURES TO TAKE IN CASE OF AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.

  • Page 24: Composition Of The Service Manual

    Composition of the service manual This service manual explains about the Field Service section of the machine. Since the Theory of Operation section is same as that of C250, refer to the Theory of Oper- ation section of C250 service manual. Field Service section gives, as information required by the CE at the site (or at the cus- tomer’s premise), a rough outline of the service schedule and its details, maintenance steps, the object and role of each adjustment, error codes and supplementary information.

  • Page 25: Notation Of The Service Manual

    A. Product name In this manual, each of the products is described as follows: (1) PWB-MFP: MFP Control Board PWB-M: Control Board (2) bizhub C250P: Main body (3) Microsoft Windows 95: Windows 95 Microsoft Windows 98: Windows 98 Microsoft Windows Me: Windows Me Microsoft Windows NT 4.0:...
  • Page 26 SERVICE MANUAL FIELD SERVICE Main Unit 2006.03 Ver. 2.0...

  • Page 27: Revision History

    Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 28 Field Service Ver. 2.0 Mar. 2006 CONTENTS bizhub C250P Main Unit General System configuration....................1 Product specifications ..................... 3 Center cross section ....................7 Paper path....................... 8 Image creation process................... 9 Maintenance Periodical check ....................11 Service schedule ....................11 Maintenance items....................
  • Page 29 Field Service Ver. 2.0 Mar. 2006 Replacing the unit....................32 6.6.1 Replacing the 2nd Image Transfer Roller Unit ..........32 6.6.2 Replacing the Image Transfer Belt Unit ............32 6.6.3 Cleaning of the Image Transfer Entrance Guide......... 34 6.6.4 Cleaning of the IDC/Registration Sensor 1, 2..........35 6.6.5 Replacing the Toner Cartridge (C, M, Y, K)..........
  • Page 30 Field Service Ver. 2.0 Mar. 2006 10.4.2 Service environment ................... 66 10.4.3 Preparations for Firmware rewriting ............66 10.4.4 Firmware rewriting ..................69 Other ........................70 11.1 Disassembly/Adjustment prohibited items ............70 11.2 Disassembly/Assembly/Cleaning list (Other parts)..........71 11.2.1 Disassembly/Assembly parts list..............71 11.2.2 Cleaning parts list ..................
  • Page 31 Field Service Ver. 2.0 Mar. 2006 11.3.29 Color Developing Motor (M3)..............115 11.3.30 Color PC Drum Motor (M2)............... 115 11.3.31 Toner Supply Motor C/K (M7) ..............115 11.3.32 Toner Supply Motor Y/M (M6)..............116 11.3.33 Main Motor (M1) ..................116 11.3.34 Fusing Drive Motor (M4) ................
  • Page 32 Field Service Ver. 2.0 Mar. 2006 14.2 Settings in User setting..................147 14.2.1 Print Reports ..................... 147 14.2.2 System Setting..................147 14.2.3 Power Save ....................148 14.2.4 Tray Setting ....................149 14.2.5 Output Setting ................... 150 14.2.6 Printer Setting ................... 150 14.3 Settings in Admin.
  • Page 33 Field Service Ver. 2.0 Mar. 2006 16.3.11 No Sleep ....................188 16.3.12 HDD Formatting..................189 16.3.13 Version Upgrade ..................189 16.3.14 Data Capture .................... 191 16.3.15 Data Backup ..................... 194 16.3.16 Software SW ..................... 194 16.4 Settings in CS Remote Care ................195 16.4.1 Outlines.....................
  • Page 34 Field Service Ver. 2.0 Mar. 2006 17.7.4 Transfer Output Fine Adjustment .............. 226 17.7.5 Stabilizer ....................227 17.7.6 Thick Paper Density Adjustment ............... 228 17.7.7 TCR Toner Supply..................228 17.7.8 Monochrome Density Adjustment ............. 229 17.7.9 Dev. Bias Choice..................229 17.8 CS Remote Care ....................
  • Page 35 Field Service Ver. 2.0 Mar. 2006 17.11.6 Maintenance ..................... 256 17.11.7 Service Total Counter ................256 17.11.8 Counter of Each Mode................257 17.11.9 Service Call History (Data) ............... 257 17.11.10 Paper Jam History ..................257 17.12 List Output ......................258 17.12.1 Machine Management List...............
  • Page 36 Field Service Ver. 2.0 Mar. 2006 18.2 Enhanced Security Function Tree..............278 18.3 Settings in the Enhanced Security..............279 18.3.1 CE Password..................... 279 18.3.2 Administrator Password ................279 18.3.3 CE Authentication ..................279 18.3.4 IU Life Stop Setting ................... 279 Billing Setting ......................
  • Page 37 Field Service Ver. 2.0 Mar. 2006 22.4.10 Misfeed at Duplex Unit pre-registration section (AD-503)......301 22.4.11 Misfeed at Fusing/Exit section ..............302 Malfunction code....................303 23.1 Alert code ......................303 23.1.1 Alert list..................... 303 23.2 Solution ......................304 23.2.1 P-5: IDC Sensor (Front) failure ..............305 23.2.2 P-28 IDC Sensor (Back) failure..............
  • Page 38 Field Service Ver. 2.0 Mar. 2006 23.5.16 C2556: Abnormally high toner density detected Yellow TCR Sensor ..328 23.5.17 C2557: Abnormally low toner density detected Black TCR Sensor ..329 23.5.18 C2558: Abnormally high toner density detected Black TCR Sensor..329 23.5.19 C2559: Cyan TCR Sensor adjustment failure ...........
  • Page 39 Field Service Ver. 2.0 Mar. 2006 23.5.53 C4770: JBIG0 Error .................. 334 23.5.54 C4771: JBIG1 Error .................. 334 23.5.55 C4772: JBIG2 Error .................. 334 23.5.56 C4773: JBIG3 Error .................. 334 23.5.57 C4780: Compressor 0 command buffer stop failure ......... 334 23.5.58 C4781: Compressor 1 command buffer stop failure .........
  • Page 40 Field Service Ver. 2.0 Mar. 2006 23.5.90 CD011: Hard disk specifications error ............338 23.5.91 CD3##: NVRAM Data error............... 338 23.5.92 CE001: Abnormal message queue ............339 23.5.93 CE003: Task error ..................339 23.5.94 CE004: Event error ................... 339 23.5.95 CE005: Memory access error ..............339 23.5.96 CE006: Header access error ..............
  • Page 41 Field Service Ver. 2.0 Mar. 2006 25.3.9 Printer Monocolor: colored spots.............. 356 25.3.10 Printer Monocolor: blurred image ............. 357 25.3.11 Printer Monocolor: blank print, black print ..........358 25.3.12 Printer Monocolor: uneven image............. 359 25.3.13 Printer 4-Color: white lines in sub scan direction, white bands in sub scan direction, colored lines in sub scan direction, and colored bands in sub scan direction....

  • Page 42: General

    Field Service Ver. 2.0 Mar. 2006 1. System configuration General System configuration 1/2 System Front View [10] 4038F1C401AA Machine Desk DK-502 Auto Duplex Unit AD-503 Finisher FS-501 Paper Feed Cabinet PC-103 Job Separator JS-601 Paper Feed Cabinet PC-203 Finisher FS-603 Paper Feed Cabinet PC-403 [10] Punch Kit (for FS-603) PK-501 NOTE...
  • Page 43 1. System configuration Field Service Ver. 2.0 Mar. 2006 2/2 System Rear View PC-103 DK-502 PC-203 PC-403 4038F1E187DA Machine Security Kit SC-503 Mount Kit MK-706 Dehumidifier Heater 1C Hard Disk HD-501 Local Interface Kit EK-702...

  • Page 44: Product Specifications

    Field Service Ver. 2.0 Mar. 2006 2. Product specifications Product specifications A. Type Type Desktop-type printer Printing System Electrostatic dry-powdered image transfer to plain paper Printing Process Tandem-type indirect electrostatic recording system PC Drum Type OPC (organic photo conductor) Paper Feeding System Multiple Bypass: 100 sheets (Standard) Tray1: 250 sheets...
  • Page 45 2. Product specifications Field Service Ver. 2.0 Mar. 2006 B. Functions 110 sec. or less Warm-up Time (at ambient temperature of 23° C/73.4° F and rated source voltage) Leading edge: 4.2 mm, Trailing edge: 4.2 mm, Image Loss Rear edge: 3 mm, Front edge: 3 mm First Print Time (Tray1, A4, full size) Monochrome print...

  • Page 46: Paper Feed Cabinet

    Field Service Ver. 2.0 Mar. 2006 2. Product specifications C. Types of Paper Paper Source Type Tray1 Tray2 Multiple Bypass Plain paper ❍ ❍ ❍ (60 to 90 g/m Translucent paper – – – OHP transparencies (crosswise – feeding only) Thick paper 1 –...

  • Page 47: Finisher

    2. Product specifications Field Service Ver. 2.0 Mar. 2006 E. Machine Specifications Power Requirements Voltage: AC 110 V, 120 V, 127 V, 220-240 V Frequency: 50/60 Hz ± 3.0 Hz Max Power Consumption Less than 1500 W (120 V, 12 A / 220 - 240 V, 8 A) 653 (W) ×...

  • Page 48: Center Cross Section

    Field Service Ver. 2.0 Mar. 2006 3. Center cross section Center cross section [18] [19] [17] [16] [15] [14] [13] [12] [11] [10] 4038F1C403AA Fusing Unit [11] Waste Toner Box Transfer Belt Unit [12] Imaging Unit/Y Image Transfer Roller [13] Imaging Unit/M Bypass tray [14] Imaging Unit/C Tray1...

  • Page 49: Paper Path

    4. Paper path Field Service Ver. 2.0 Mar. 2006 Paper path 4038F1C404AA...

  • Page 50: Image Creation Process

    Field Service Ver. 2.0 Mar. 2006 5. Image creation process Image creation process [11] Transfer Belt Cleaning [1] Interface [10]Paper [8] 1st Image Transfer Separation [2] Controller Image Processing [9] 2nd Image [3] Printer Image Transfer Processing [4] PC Drum [5] PC Drum Charging [13] Main Erase...
  • Page 51 5. Image creation process Field Service Ver. 2.0 Mar. 2006 Transfer Belt • A charge is applied to the Transfer Belt. By potential difference, residual [11] Cleaning toner on the surface of the Transfer Belt is collected for cleaning. [12] PC Drum Cleaning • The residual toner left on the surface of the PC Drum is scraped off. •...

  • Page 52: Maintenance

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check Maintenance Periodical check Service schedule Guarantee period (5-year or 600,000 prints) × 10,000-print Per cycle Number × print number of times ● ● ● ● 120,000 ● ● Main Unit 200,000 ●...

  • Page 53: Periodical Parts Replacement 1 (Per 120,000-Print)

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 6.2.2 Periodical parts replacement 1 (per 120,000-print) Number of Lubrica- Descrip- Class Parts to be replaced Check Clean Replace personnel tion tions Paper feed and image ● conditions Overall ● ● Appearance 2nd Image Transfer ●...

  • Page 54: Periodical Parts Replacement 3 (Per 300,000-Print)

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6.2.4 Periodical parts replacement 3 (per 300,000-print) Number of Lubri- Class Parts to be replaced Check Clean Replace Descriptions personnel cation Paper feed and image ● conditions Overall ● ● Appearance ●...

  • Page 55: Maintenance Parts

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 Maintenance parts • To ensure that the machine produces good prints and to extend its service life, it is rec- ommended that the maintenance jobs described in this schedule be carried out as instructed.

  • Page 56: Cleaning Parts

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check B. Option Actual Ref.Page Descrip- No. Classification Parts name durable Parts No. in this ntity tions cycle *1 manual Pick-up Roller 300 K 4030 3005 ## Replace those Feed Roller 300 K 4030 3005 ## PC-103 three...

  • Page 57: Concept Of Parts Life

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 Concept of parts life Life value Max. number of Description (Specification printed pages value) A waste toner full condition is detected when about Waste Toner 2,500 printed pages have been produced after a –...
  • Page 58 Field Service Ver. 2.0 Mar. 2006 6. Periodical check A. Conditions for Life Specifications Values • The life specification values represent the number of prints made or figures equivalent to it when given conditions (see the Table given below) are met. They can be more or less depending on the machine operating conditions of each individual user.

  • Page 59: Maintenance Procedure (Periodical Check Parts)

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 Maintenance procedure (Periodical check parts) NOTE • The alcohol described in the cleaning procedure of Maintenance represents the isopropyl alcohol. 6.5.1 Replacing the Tray 1 Feed Roller 1. Slide out the Tray 1. 2.

  • Page 60: Replacing The Bypass Tray Feed Roller

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 3. Take off the rubber stopper [3], shaft [4], spring [5], and guide plate [6] to remove the Paper Separation Roller fixing bracket Assy [7]. 4038F2C003DB 4. Snap off the E-ring [8] and the Tray 1 Paper Separation Roller Assy [9].
  • Page 61 6. Periodical check Field Service Ver. 2.0 Mar. 2006 3. Remove the Gear [3]. 4038F2C005DA 4. Snap off the E-ring [4] and remove the Bearing [5]. 4038F2C006DB 5. Snap off two C-ring [6], and remove the Bearing [7]. 4038F2C007DB...

  • Page 62: Replacing The Bypass Tray Separation Roller Assy

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6. Remove the Bypass Tray Feed Roller [8]. 7. To reinstall, reverse the order of removal. 8. Select [Service Mode] → [Counter] → [Life] of the Jig software and clear the count of [Manual Tray]. NOTE •...

  • Page 63: Replacing The Tray 2 Separation Roller

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 4. Snap off the C-clip [5], and remove the spring [6] and the guide plate [7]. Remove the Bypass Paper Separa- tion Roller Assy [8]. 5. To reinstall, reverse the order of removal.

  • Page 64: Replacing The Tray 2 Feed Roller

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 5. Remove two Screws [5] and the Tray 2 Separation Roller installation plate Assy [6]. 4038F2C013DA 6. Remove two C-rings [7] and the Shaft [8], and remove the Separation Roller fixing plate Assy [9]. NOTE •...
  • Page 65 6. Periodical check Field Service Ver. 2.0 Mar. 2006 4. Remove the Screws [2] and remove the Reinforcement plate [3]. 4038F2C015DA 5. Remove four Screws [4] and remove the Tray 2 Feed Roller Assy [5]. 4038F2C016DA 6. Remove two Screws [6] and the Installation flame [7] of the Tray 2 Separation Roller installation plate Assy.
  • Page 66 Field Service Ver. 2.0 Mar. 2006 6. Periodical check 7. Remove two Screws [8] and Tray 2 Feed Roller cover [9]. 4037F2C006DB 8. Remove the C-ring [10] and Bushing [11]. [11] [10] 4038F2C510DA 9. Remove the C-ring [13] and Gear [14] while sliding out the Shaft Assy [12] in the direction indicated in left [12]...

  • Page 67: Replacing The Tray 2 Pick-Up Roller

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 10. Remove the C-ring [15] and Bushing [16], and remove the Shaft Assy [17]. [16] [15] [17] 4038F2C512DA 11. Remove two E-rings [18] and Bush- ing [19], and remove the Tray 2 Pick- [20] up Roller fixing plate Assy [20].
  • Page 68 Field Service Ver. 2.0 Mar. 2006 6. Periodical check 4. Remove the Screws [2] and remove the Reinforcement plate [3]. 4038F2C015DA 5. Remove four Screws [4] and remove the Tray 2 Feed Roller Assy [5]. 4038F2C016DA 6. Remove two Screws [6], and remove the Tray 2 Separation Roller installa- tion plate Assy [7] together with Frame.

  • Page 69: Cleaning Of The Registration Roller

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 7. Remove two Screws [8] and Tray 2 Feed Roller cover [9]. 4037F2C006DB 8. Remove two C-rings [10] and two [10] Bushings [11], and remove the Tray [12] 2 Pick-up Roller Assy [12]. [11] [11] 4038F2C514DA...

  • Page 70: Replacing The Waste Toner Box

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6.5.9 Replacing the Waste Toner Box 1. Open the Front Door. 2. Press the Waste Toner Box release lever [1]. 4038F2C541DA 3. Remove the Waste Toner Box [2]. NOTE • Raise the Waste Toner Box gently before removing it.

  • Page 71: Cleaning Of The Area Around The Waste Toner Collecting Port

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 6.5.10 Cleaning of the Area around the Waste Toner Collecting Port 1. Remove the Waste Toner Box. See P.29 2. Wipe the areas around the Waste Toner Collecting Port [1] clean of spilled toner and dirt using a soft cloth dampened with water or alco- hol.

  • Page 72: Replacing The Dust Filter/Vertical Conveyance

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6.5.13 Replacing the Dust Filter/Vertical Conveyance 1. If the optional Automatic Duplex Unit AD-503 is mounted, remove it. See AD-503 Service Manual. 2. Remove the Dust Filter/Vertical Con- veyance [1]. NOTE •...

  • Page 73: Replacing The Unit

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 Replacing the unit 6.6.1 Replacing the 2nd Image Transfer Roller Unit A. Removal Procedure 1. Turn OFF the Main Power Switch. 2. Open the Right Door. 3. Unlock the Lock levers [1] (at two places).
  • Page 74 Field Service Ver. 2.0 Mar. 2006 6. Periodical check 4. Open the Right Door. 5. Remove two Screws [1] and release the Lock of the Image Transfer Belt Unit [2]. 4038F2C023DA 6. Hold the both sides and lift it to take out the Image Transfer Belt Unit [3] a little.

  • Page 75: Cleaning Of The Image Transfer Entrance Guide

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 B. Reinstallation Procedure 1. Insert the Transfer Belt Unit [1]. NOTE • Insert the Transfer Belt Unit with care not to allow its docking gear to be damaged by hitting it against the rail or associated part.

  • Page 76: Cleaning Of The Idc/Registration Sensor 1, 2

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6.6.4 Cleaning of the IDC/Registration Sensor 1, 2 1. Remove the Image Transfer Belt. See P.32 2. Wipe the surface of the IDC/Regis- tration Sensor 1, 2 [1] clean of spilled toner and dirt using a soft cloth dampened with water or alcohol.

  • Page 77: Cleaning Of The Comb Electrode

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 B. Reinstallation Procedure 1. Take out the new Toner Cartridge [1] from the unitary packing box and shake it well up and down 5 to 10 times. 4038F2C539DA 2. Insert the Toner Cartridge [2] by fit- ting it to the groove on the main unit.

  • Page 78: Replacing The Imaging Unit (C, M, Y, K)

    Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6.6.7 Replacing the Imaging Unit (C, M, Y, K) A. Removal Procedure 1. Turn OFF the Main Power Switch. 2. Unplug the power cord. 3. Open the Front Door. 4. Press the unlocking knob [1] of Imaging Unit.
  • Page 79 6. Periodical check Field Service Ver. 2.0 Mar. 2006 3. Tilt the Imaging Unit [3] to the left and shake it a small stroke in the tilt direction twice. Then, tilt it to the right and shake it a small stroke in the tilt direction twice.
  • Page 80 Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6. Pull out the PC Drum protective sheet [6] while pressing the Imaging Unit. 7. Insert the Imaging Unit all the way. NOTE • Make sure that the Imaging Unit is inserted all the way.

  • Page 81: Replacing The Fusing Unit

    6. Periodical check Field Service Ver. 2.0 Mar. 2006 6.6.8 Replacing the Fusing Unit CAUTION • Before replacing the Fusing Unit, ensure that it has had time to cool down. 1. Turn OFF the Main Power Switch and unplug the power cord from the power outlet, then wait for about 20 minutes.
  • Page 82 Field Service Ver. 2.0 Mar. 2006 6. Periodical check 6. Disconnect two Connectors [1]. 4038F2C206AA 7. Open the Right Cover. 8. Open the Fusing Unit Cover. 9. Remove two Screws [1], and remove the Fusing unit [2]. 4038F2C207AA...

  • Page 83: Service Tool

    7. Service tool Field Service Ver. 2.0 Mar. 2006 Service tool CE Tool list Tool name Shape Personnel Parts No. Remarks PH Window Cleaning Jig 4038 2083 ## 4038F2C557DA PH Window Cleaning Jig 4038 2084 ## 4038F2C558DA Compact Flash 4038 0764 ## 4037F2C601DA...

  • Page 84: Print Materials

    Field Service Ver. 2.0 Mar. 2006 7. Service tool Print materials 7.2.1 Imaging Unit Single Parts (IU) Also replace the Dust filter packed in the Imaging Unit Black at the same time. Parts name Replacing period IU Black 70,000 prints IU Yellow 45,000 prints IU Magenta...

  • Page 85: Service Jig

    8. Service Jig Field Service Ver. 2.0 Mar. 2006 Service Jig Construction of the Service Jig 4038F2C582DA Name Description Remark Notebook PC • Starts the External Panel Controller for Commercially available adjustment. product Jig Software *1 • Allows settings, adjustments, and Supplied from KMBT (External panel Controller) checks to be made for the printer using...

  • Page 86: Setting Up The Service Jig

    Field Service Ver. 2.0 Mar. 2006 8. Service Jig Setting up the Service Jig 8.2.1 Prepare the unit necessary for the Service jig • This operation is necessary only when using the selector for the first time. 1. Remove the two screws from the selector, and then remove the upper cover.

  • Page 87: Connecting The Service Jig

    8. Service Jig Field Service Ver. 2.0 Mar. 2006 8.2.2 Connecting the Service jig 1. Using a DTP32 cross-cable, con- nect the I/O port of the X-Rite to port B of the selector. C4004U559AA 2. Using the RS232 straight cable (2), connect the COM 1 port of the com- puter to port C on the selector.

  • Page 88: Connecting The Jig Software To The Printer

    Field Service Ver. 2.0 Mar. 2006 8. Service Jig 8.2.3 Connecting the Jig Software to the Printer • Turn PC power ON. Turn the Printer power ON. Start the Jig Software (External panel Controller.) • When the error message is displayed during operation, follow the message for the coun- termeasure.
  • Page 89 8. Service Jig Field Service Ver. 2.0 Mar. 2006 5. Make sure that the Startup dialog box has appeared. 6. Check that “COM1” is selected for “Port.” Then, click the “OK” key. 4038F2C587DA 7. Check that the initial startup screen of the External Panel Controller has appeared on the PC.
  • Page 90 Field Service Ver. 2.0 Mar. 2006 8. Service Jig 8. Check that the initial startup screen has changed to a panel screen. 4037F2E416AA...

  • Page 91: Electrical/Image Adjustment

    9. Electrical/Image Adjustment Field Service Ver. 2.0 Mar. 2006 Electrical/Image Adjustment NOTE • Given in the following are only those adjustments that are made using the External Panel Controller. • Ensure appropriate security for Service Mode setting procedures. They should never be known to any unauthorized person not involved with service jobs.

  • Page 92: X-Rite Calibration (Gradation Adjust)

    Field Service Ver. 2.0 Mar. 2006 9. Electrical/Image Adjustment 9.2.1 X-Rite Calibration (Gradation Adjust) 1. Set up the Service Jig. 2. Call the Service Mode to the screen. 3. Click the X-Rite Calibration key in the Imaging Process Adjustment screen. 4.
  • Page 93 9. Electrical/Image Adjustment Field Service Ver. 2.0 Mar. 2006 8. Check that the dialog box appears 9. Set the selector knob to “B.” 10. Then click the OK key in the dialog box. C4004P570CA 4004D271AA 11. Check that the dialog box appears, and then click the Yes key in the dia- log box.
  • Page 94 Field Service Ver. 2.0 Mar. 2006 9. Electrical/Image Adjustment 13. Insert the auto-cal strip into the X- Rite. NOTE • Insert the auto-cal strip after “INSERT CAL STRIP” appears on the X-Rite display. 4004D289AA 4004D272CA 14. If the reading was completed cor- rectly, the dialog box shown at the left appears.
  • Page 95 9. Electrical/Image Adjustment Field Service Ver. 2.0 Mar. 2006 18. If the reading was completed cor- rectly, “OK” is indicated. C4004P578CA 19. Turn the test pattern around, and then feed it to read the row indicated by “B” in direction “2.” 20.
  • Page 96 Field Service Ver. 2.0 Mar. 2006 9. Electrical/Image Adjustment 26. Check that “>>” appears beside “Read the Pattern of Magenta.” NOTE • From here on, read the test patterns of magenta, yellow, and black, in that order. • If “>>” appears beside “Read the Pattern of Cyan”, perform the pro- cedure for reading the cyan test C4004P582CA...

  • Page 97: Firmware Upgrade

    10. Firmware upgrade Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade 10.1 Outline • There are two ways to update the Firmware: One is by directly connecting with the Printer using the Compact Flash, and the other is by downloading over a network using the Internet ISW.

  • Page 98: Preparations For Firmware Rewriting By The Compact Flash

    Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade 10.2 Preparations for Firmware rewriting by the Compact Flash 10.2.1 Service environment • OS: Windows 2000 • Drive which enables writing/reading of Compact flash • Compact flash (Service Tool: 4038 0764 ##) 10.2.2 Application to be used •...
  • Page 99 10. Firmware upgrade Field Service Ver. 2.0 Mar. 2006 4. Specify the folder for installation. Check to make sure that “Root Directory” is in default setting, [C:\cygwin]. NOTE • Make sure to check that “Root Directory” is in default setting, [C:\cygwin]. •...
  • Page 100 Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade 8. Click [Next (N)]. 4037F2E549DA 9. Click [Complete] to start installing. 4037F2E550DA 10. After installing, open the Property of “My Computer”, and click the “Environmental Vari- able” of “Advanced” tab. 11. Click the “New” in System Variable Setting. 4036fs2620e0...
  • Page 101 10. Firmware upgrade Field Service Ver. 2.0 Mar. 2006 12. Set the following two values as the Windows Environmental Variable. Variable name Variable value CYGWIN ntsec HOME /home/username 4036fs2621e0...

  • Page 102: Writing Into The Compact Flash

    Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade 10.2.4 Writing into the Compact flash 1. Put the data of Firmware in the optional directory. (C:\C250P in the below figure) C:\C250P 4038F2E600DA NOTE • The file name of Firmware data consists of the “Release Date_Version_CHECKSUM-****.exe.”...
  • Page 103 10. Firmware upgrade Field Service Ver. 2.0 Mar. 2006 3. Mount the Compact flash on the PC, and check the Drive name, which was recognized in the Windows. (F-drive in the following figure) 4036fs2623e0 4. Click “Start” → “Program” → “Accessories” → “Command Prompt” to open the Com- mand Prompt.
  • Page 104 Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade 7. Once the “mkcf.bat” is executed, data writing into the Compact flash is started. 8. Upon completion of writing, CHECKSUM is executed. If CHECKSUM value is precisely matched, “VERIFY OK” appears. 4038F2E402AA 9.

  • Page 105: Firmware Rewriting

    10. Firmware upgrade Field Service Ver. 2.0 Mar. 2006 10.3 Firmware rewriting • The F/W is updated using the Compact flash. • Do not use the Service Jig or Jig Software for rewriting the F/W. 10.3.1 Updating method NOTE • NEVER remove or insert the Compact Flash card with the machine power turned 1.

  • Page 106: Action When Data Transfer Fails

    Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade 7. Turn OFF the Main Power Switch. 8. Remove the Compact Flash card from the slot. 9. Turn ON the Main Power Switch. NOTE • Do not turn OFF the Main Power Switch until “Ready to print” or serial number entry screen appears when turning ON the Main Power Switch for the first time after rewriting the firmware.

  • Page 107: Updating The Firmware With The Internet Isw

    10. Firmware upgrade Field Service Ver. 2.0 Mar. 2006 10.4 Updating the Firmware with the Internet ISW 10.4.1 Out line • [Internet ISW] is the system which gives the instruction for updating the Firmware with the control panel of the Printer, so the Printer will automatically receive the Firmware from the Program Server over a network for updating.
  • Page 108 Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade B. Protocol Setting • It performs the setting concerning the Protocol (ftp or http) for connecting to the Internet ISW. • When connecting to the Program Server using a proxy server, perform the setting for a Proxy Server.
  • Page 109 10. Firmware upgrade Field Service Ver. 2.0 Mar. 2006 C. Forwarding Access Setting • To make the access setting for the Program Server which stores the Firmware data. 1. Start the Jig software and select [Service Mode] → [Internet ISW]. 2.

  • Page 110: Firmware Rewriting

    Field Service Ver. 2.0 Mar. 2006 10. Firmware upgrade 10.4.4 Firmware rewriting NOTE • When performing the Internet ISW, ask the administrator for permission before- hand. A. Conducting rewriting on the control panel. 1. Perform the following setting. [Service Mode] → [Version Upgrade] → [Internet ISW] → [ISW Start] 2.

  • Page 111: Other

    11. Other Field Service Ver. 2.0 Mar. 2006 11. Other 11.1 Disassembly/Adjustment prohibited items A. Paint-locked Screws NOTE • Paint-locked screws show that the assembly or unit secured can only be adjusted or set at the factory and should not be adjusted, set, or removed in the field. B.

  • Page 112: Disassembly/Assembly/Cleaning List (Other Parts)

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.2 Disassembly/Assembly/Cleaning list (Other parts) 11.2.1 Disassembly/Assembly parts list Section Part name Ref.Page Left Cover P.73 Exit Tray P.74 Lower Rear Cover P.74 Rear Left Cover P.73 Upper Rear Cover P.74 Multi Bypass Tray Left Cover P.75 Multi Bypass Tray Right Cover P.75...

  • Page 113: Cleaning Parts List

    11. Other Field Service Ver. 2.0 Mar. 2006 Section Part name Ref.Page PWB Box P.111 Color Developing Motor P.115 Color PC Drum Motor P.115 Toner Supply Motor C/K P.115 Toner Supply Motor Y/M P.116 Others Main Motor P.116 Fusing Drive Motor P.117 Tray 2 Lift-Up Motor P.119...

  • Page 114: Disassembly/Assembly Procedure

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3 Disassembly/Assembly procedure 11.3.1 Left Cover/Rear Left Cover 4038F2C209AA 1. Open the Front Door [1]. 2. Remove three Screws [2], and remove the Left Cover [3]. 3. Remove three Screws [4], and remove the Rear Left Cover [5].

  • Page 115: Exit Tray/Upper Rear Cover/Lower Rear Cover

    11. Other Field Service Ver. 2.0 Mar. 2006 11.3.2 Exit Tray/Upper Rear Cover/Lower Rear Cover 1. Remove the Left Cover and Rear Left Cover. See P.73 2. Open the Right Door and Fusing Unit Cover [1]. 3. Remove two Screws [2], and remove the Upper Rear Cover.

  • Page 116: Multi Bypass Tray Left Cover/Multi Bypass Tray Right Cover/Multi Bypass Tray Upper Cover

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.3 Multi Bypass Tray Left Cover/Multi Bypass Tray Right Cover/Multi Bypass Tray Upper Cover 4038F2C212AA 1. Unhook the tab [1], and remove the Multi Bypass Tray Left Cover [2]. 2. Remove the Screws [3], and remove the Multi Bypass Tray Right Cover [4]. 3.

  • Page 117: Front Door

    11. Other Field Service Ver. 2.0 Mar. 2006 11.3.4 Front Door 1. Open the Front Door. 2. Remove the Screw [1] each to remove the Right and Left Stoppers [2]. 4038F2C038DB 3. Pull out the Right and Left Pins [3] to remove the Front Door [4].

  • Page 118: Control Panel

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.6 Control Panel 1. Open the Front Door. 2. Open the Right Door and the Fusing Unit Cover. 3. Remove two Screws [1]. 4. Lift it up to take out the Control Panel.

  • Page 119: Tray 1

    11. Other Field Service Ver. 2.0 Mar. 2006 11.3.7 Tray 1 1. Slide out the Tray 1 [1]. 4038F2C043DB 2. Slide out the Tray 1 [3] while press- ing the Slide Locks [2] at both ends. 4037F2C044DA...

  • Page 120: Tray 2

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.8 Tray 2 1. Slide out the Tray 2 [1]. 4038F2C045DB 2. Remove the Screw [2], and remove the Stopper [3]. 3. Slide out the Tray 2 while pressing the Slide Locks [4]. 4038F2C046DB 11.3.9 Tray 2 Rear Right Cover/Tray 2 Rear Left Cover...

  • Page 121: Tray 2 Right Rear Cover

    11. Other Field Service Ver. 2.0 Mar. 2006 2. Remove four Screws [3], and remove the Tray 2 Rear Right Cover [4]. 4038F2C048DA 3. Remove three Screws [5], and remove the Tray 2 Rear Left Cover [6]. 4038F2C049DA 11.3.10 Tray 2 Right Rear Cover 1.

  • Page 122: Front Cover

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.11 Front Cover 1. Remove the Front Door. See P.76 2. Remove the Left Cover, Control Panel and Exit Tray. See P.73, 77, 74 3. Remove the Toner Cartridges (C, M, Y, K). See P.35 4.
  • Page 123 11. Other Field Service Ver. 2.0 Mar. 2006 8. Disconnect two Connectors [4]. 4038F2C053DA 9. Remove four Screws [5]. 4038F2C054DA 10. Unhook six tabs [6], and remove the Front Cover [7]. 4038F2C055DA...

  • Page 124: Mechanical Control Board (Pwb-M)

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.12 Mechanical Control Board (PWB-M) NOTE • If a Finishing Option is installed, remove if from the main unit before trying to remove the Mechanical Control Board. • When removing the Finishing Option, support the Horizontal Transport Unit with your hand to prevent if from dropping.
  • Page 125 11. Other Field Service Ver. 2.0 Mar. 2006 6. Remove six Screws [5], and remove the Mechanical Control Board [6]. 4038F2C059DA NOTE • When Mechanical Control Board (PWB-M) is replaced, relocate the Parameter Chip (IC6). Mount the Parameter Chip (IC6) of old Mechanical Control Board onto the new Mechanical Control Board.

  • Page 126: Dc Power Supply (Pu1)

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.13 DC Power Supply (PU1) NOTE • If a Finishing Option is installed, remove if from the main unit before trying to remove the DC Power Supply. • When removing the Finishing Option, support the Horizontal Transport Unit with your hand to prevent if from dropping.
  • Page 127 11. Other Field Service Ver. 2.0 Mar. 2006 6. Disconnect the Connector [7], and remove the Harness [9] from the Wire saddles [8]. 4038F2C064DA 7. Remove two Screws [10], and remove the Power Supply Cooling Fan Motor/1 [11]. [11] [10] 4038F2C065DA 8.

  • Page 128: Slide Interface Board (Pwb-Sif)

    Field Service Ver. 2.0 Mar. 2006 11. Other 9. Remove four Screws [12], and [12] [13] remove the DC Power Supply [13]. [12] 4038F2C067DB 11.3.14 Slide Interface Board (PWB-SIF) 1. Remove the Lower Rear Cover. See P.74 2. Remove all the Connectors and the Flat Cable on the Slide Interface Board.

  • Page 129: Mfp Control Board (Pwb-Mfp)

    11. Other Field Service Ver. 2.0 Mar. 2006 4. Disconnect the Connector [2] con- necting to the MFP Control Board and remove the Slide Interface Board [3]. 4038F2C076DA 11.3.15 MFP Control Board (PWB-MFP) 1. Remove the Upper Rear Cover, Lower Rear Cover and Rear Right Cover.
  • Page 130 Field Service Ver. 2.0 Mar. 2006 11. Other 5. Remove the DIMM0 and DIMM1 [3] on the MFP Control Board. 4038F2C078DC 6. Disconnect the Connector [4] and Flat Cable [5]. 4038F2C079DA 7. Remove four Bolts [6] and six Screws [7], and remove the Interface cover [8].

  • Page 131: Dimm0 (Work0), Dimm1 (Work1)

    11. Other Field Service Ver. 2.0 Mar. 2006 8. Remove thirteen Screws [9], and remove the MFP Control Board [10]. NOTE • When the MFP Control Board is replaced, mount the removed NVRAM to the new MFP Control Board. • When the MFP Control Board is replaced, make sure to update the firmware.

  • Page 132: Hard Disk Drive (Hdd)

    Field Service Ver. 2.0 Mar. 2006 11. Other 3. Remove the DIMM0 [2] and DIMM1 [2]. 4038F2C082DB 11.3.17 Hard Disk Drive (HDD) 1. Remove the Upper Rear Cover, Lower Rear Cover and Rear Right Cover. See P.74, 76 2. Remove thirteen Screws, and remove the Shield cover [1].

  • Page 133: High Voltage Unit (Hv1)

    11. Other Field Service Ver. 2.0 Mar. 2006 4. Remove the four Screws [3], and remove the Hard Disk Drive Assy [4]. 4038F2C084DA 5. Remove four screws [5] and the Flat cable [6], and remove the Hard Disk Drive [7]. NOTE •...

  • Page 134: Tray 1 Paper Size Board (Pwb-I)

    Field Service Ver. 2.0 Mar. 2006 11. Other 3. Remove five Screws [2] and the tab [3], and remove the High Voltage Unit [4]. NOTE • When installing the High Voltage Unit, make sure that the terminal end surely contacts. 4038F2C086DA NOTE •...

  • Page 135: Tray 2 Control Board (Pwb-Z-Pc)

    11. Other Field Service Ver. 2.0 Mar. 2006 4. Remove the Lever [4]. 5. Remove the Tray 1 Paper Size Board [5]. 4038F2C516DA 11.3.20 Tray 2 Control Board (PWB-Z-PC) 1. Remove the Tray 2 Rear Right Cover and Tray 2 Rear Left Cover. See P.79 2.
  • Page 136 Field Service Ver. 2.0 Mar. 2006 11. Other 4. Remove the Harness [5] from the Wire saddle [4]. 4038F2C091DA 5. Remove all the Connectors on the Tray 2 Control Board. 4038F2C092DA 6. Remove four Screws [6], and remove the Tray 2 Control Board [7]. 4038F2C093DA...

  • Page 137: Tray 2 Paper Size Board (Pwb-I-Pc)

    11. Other Field Service Ver. 2.0 Mar. 2006 11.3.21 Tray 2 Paper Size Board (PWB-I-PC) 1. Slide out the Tray 2. 2. Remove the Tray 2 Rear Right Cover and Tray 2 Rear Left Cover. See P.79 3. If the optional paper feed cabinet is mounted, disconnect the Connector [1].
  • Page 138 Field Service Ver. 2.0 Mar. 2006 11. Other 6. Remove three Screws [6], and remove the Tray 2 Control Board Assy [7]. 4038F2C095DA 7. Remove two Claws [8] and the Con- nector [9], and remove the Tray 2 Paper Size Board Assy [10]. [10] 4038F2C096DA 8.

  • Page 139: Ph Interface Board (Pwb-D)

    11. Other Field Service Ver. 2.0 Mar. 2006 11.3.22 PH Interface Board (PWB-D) 1. Remove the Front Cover. See P.81 2. Remove the Image Transfer Belt Unit. See P.32 3. Remove two Screws [1], and remove the Front Right Cover [2]. 4038F2C097DA 4.
  • Page 140 Field Service Ver. 2.0 Mar. 2006 11. Other 6. Remove two Screws [7] each, and remove the Imaging Unit Roll Assy [8] of each color. 4038F2C100DA 7. Remove all the Connectors and the Flat Cables on the PH Interface Board. 4038F2C101DA 8.

  • Page 141: Multi Bypass Unit

    11. Other Field Service Ver. 2.0 Mar. 2006 11.3.23 Multi Bypass Unit 1. Remove the Multi Bypass Tray Right Cover and the Multi Bypass Tray Left Cover. See P.75 2. Disconnect five Connectors [1]. 4038F2C103DA 3. Remove four Screws [2], and remove the Multi Bypass Unit [3].

  • Page 142: Ph Unit

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.24 PH Unit A. Removal Procedure 1. Remove the Front Cover. See P.81 2. Remove the Image Transfer Belt Unit. See P.32 3. Remove the Screw [1] and discon- nect the Connector [2] respectively, and remove three Imaging Unit Guide rails [3].
  • Page 143 11. Other Field Service Ver. 2.0 Mar. 2006 6. Remove the Stopper [8] of the PH Unit (Black). NOTE • When removing the Stopper, use care so that both ends of the Stop- per will not open but stay parallel as shown on the left.
  • Page 144 Field Service Ver. 2.0 Mar. 2006 11. Other Remove the PH Unit [14]. [14] 8. Follow the same procedures to remove all PH Units. 4037F2C112DB B. Reinstall Procedure 1. Fit the back of the PH Unit [1] into the plate spring [2] of installation plate.
  • Page 145 11. Other Field Service Ver. 2.0 Mar. 2006 4. Reinstall the Stopper [7]. NOTE • When reinstalling the Stopper, use care so that both ends of the Stop- per will not open but stay parallel as shown on the left. Keep using the Stopper after once stretched out may cause uneven pitch or other image troubles.

  • Page 146: Transport Drive Assy

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.25 Transport Drive Assy 1. Remove the PWB Box. See P.111 2. Remove the High Voltage Unit. See P.92 3. Remove the Color Developing Motor. See P.115 4. Remove the Color PC Drum Motor. See P.115 5.
  • Page 147 11. Other Field Service Ver. 2.0 Mar. 2006 9. Remove five Screws [7] and the Connector [8], and remove the Rear Handle Assy [9]. 4038F2C121DA 10. Disconnect the Connector [10]. [12] 11. Remove the Harnesses [12] from [11] five Wire Saddles [11]. [12] [10] [11]...

  • Page 148: Hopper Drive Assy

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.26 Hopper Drive Assy 1. Remove the Transfer Drive Assy. See P.105 2. Disconnect seven Connectors [1]. 4038F2C124DB 3. Remove the Harness from four Wire Saddles [2]. 4038F2C125DA 4. Remove two Screws [3], and remove the Duct [4].

  • Page 149: Right Door Assy

    11. Other Field Service Ver. 2.0 Mar. 2006 5. Remove four Screws [5] and two Claws [6], and remove the Hopper Drive Assy [7]. 4038F2C127DA 11.3.27 Right Door Assy 1. Remove the PWB Box. See P.111 2. Remove the High Voltage Unit. See P.92 3.
  • Page 150 Field Service Ver. 2.0 Mar. 2006 11. Other 6. Remove six Screws [4], and remove the Motor cover [5]. 4038F2C156DA 7. Open the Right Door. 8. Remove three Screws [6], and remove the Reinforcement plate [7] of the right door and spring [8]. 4038F2C159DA 9.
  • Page 151 11. Other Field Service Ver. 2.0 Mar. 2006 10. Remove two Screws [10], and remove the Metal blanking plate [11]. [10] [11] 4038F2C577DA 11. Remove five Screws [12] and the [12] [13] [12] Connector [13], and remove the Rear Handle Assy [14]. [14] [12] 4038F2C578DA...

  • Page 152: Pwb Box

    Field Service Ver. 2.0 Mar. 2006 11. Other 13. Remove the Front Door. [17] [16] See P.76 14. Slide out the Tray 1. 15. Remove two Screws [16], and remove the Front Right Cover [17]. [16] 4038F2C580DA 16. Remove the Screw [18], and remove [20] [18] the Shaft [19].
  • Page 153 11. Other Field Service Ver. 2.0 Mar. 2006 3. Disconnect the Flat Cable [2] on the MFP Control Board, and remove two Presser Bars [3] of Flat Cable. 4038F2C140DA 4. Disconnect the Flat Cable [4] on the Slide Interface Board, and remove the Presser Bar [5] of Flat Cable.
  • Page 154 Field Service Ver. 2.0 Mar. 2006 11. Other 6. Disconnect the Connector [7], and remove the Harness from the Wire Saddle [8]. 7. Remove two tabs [9], and remove [10] the Cooling Fan Motor/2 [10]. 4038F2C143DA 8. Remove the Harness [12] from two [12] Wire Saddles [11].
  • Page 155 11. Other Field Service Ver. 2.0 Mar. 2006 10. Disconnect the Connector [15], and remove the Harness from the Wire Saddle [16]. [16] [15] 4038F2C146DA 11. Remove the Screw [17] of the [17] Ground terminal. 4038F2C147DA 12. Remove eight Screws [18], and remove the PWB Box [19].

  • Page 156: Color Developing Motor (M3)

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.29 Color Developing Motor (M3) 1. Remove the PWB Box. See P.111 2. Remove the Connector [1] and four Screws [2], and remove the Color Developing Motor [3]. 4038F2C149DA 11.3.30 Color PC Drum Motor (M2) 1.

  • Page 157: Toner Supply Motor Y/M (M6)

    11. Other Field Service Ver. 2.0 Mar. 2006 11.3.32 Toner Supply Motor Y/M (M6) 1. Remove the PWB Box. See P.111 2. Remove the Connector [1] and two Screws [2], and remove the Toner Supply Motor Y/M [3]. 4038F2C152DA 11.3.33 Main Motor (M1) 1.

  • Page 158: Fusing Drive Motor (M4)

    Field Service Ver. 2.0 Mar. 2006 11. Other 5. Remove six Screws [4], and remove the Motor cover [5]. 4038F2C156DA 6. Remove the Connector [6] and four Screws [7], and remove the Main Motor [8]. 4038F2C157DA 11.3.34 Fusing Drive Motor (M4) 1.
  • Page 159 11. Other Field Service Ver. 2.0 Mar. 2006 4. Remove the Harness from the Wire Saddle [2]. 4038F2C154DA 5. Remove six Screws [4], and remove the Motor cover [5]. 4038F2C156DA 6. Remove the Connector [6] and two Screws [7], and remove the Fusing Drive Motor [8].

  • Page 160: Tray 2 Lift-Up Motor (M3-Pc)

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.35 Tray 2 Lift-Up Motor (M3-PC) 1. Pull out the Tray 2. 2. Remove the Tray 2 Rear Right Cover. See P.79 3. If the optional paper feed cabinet is mounted, remove it. 4.
  • Page 161 11. Other Field Service Ver. 2.0 Mar. 2006 4. Remove the Harness of the Motor Assy [4] from five Wire Saddles [3]. 5. Disconnect two Connectors [5]. 4038F2C167DA 6. Remove two Screws [6], and remove the Motor Assy [7]. 4038F2C168DA 7.

  • Page 162: Tray 2 Vertical Transport Motor (M2-Pc)

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.3.37 Tray 2 Vertical Transport Motor (M2-PC) 1. Pull out the Tray 2. 2. Remove the Tray 2 Rear Right Cover and the Tray 2 Rear Left Cover. See P.79 3. Remove two Screws [1], and remove the Reinforcement plate [2].

  • Page 163: Idc/Registration Sensor/1, Idc/Registration Sensor/2 (Se1/Se2)

    11. Other Field Service Ver. 2.0 Mar. 2006 7. Remove two Screws [8], and remove the Tray 2 Vertical Transport Motor [9]. 4038F2C520DA 11.3.38 IDC/Registration Sensor/1, IDC/Registration Sensor/2 (SE1/SE2) 1. Remove the Image Transfer Belt Unit. See P.32 2. Remove the Multi Bypass Unit. See P.100 3.
  • Page 164 Field Service Ver. 2.0 Mar. 2006 11. Other 6. Remove the Claws [6] of both sides, and remove the Sensor cover [7]. NOTE • Use care not to miss the spring [8]. 4038F2C171DA 7. Remove two Screws [9] and Connec- tor [10], and remove the IDC/Regis- tration Sensor/1 [11].

  • Page 165: Cleaning Procedure

    11. Other Field Service Ver. 2.0 Mar. 2006 11.4 Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the isopropyl alcohol. 11.4.1 PH Window 1. Open the Front Door. 2. Remove the PH Window Cleaning Jig [1]. 4038F2C547DA 3.

  • Page 166: Image Transfer Belt Unit

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.4.2 Image Transfer Belt Unit 1. Remove the Image Transfer Belt Unit. See P.32 2. Using a dried soft cloth, wipe the Image Transfer Belt [1]. NOTE • If it is difficult to clean with dried soft cloth, dampen a soft cloth with a solvent.

  • Page 167: Bypass Tray Feed Roller

    11. Other Field Service Ver. 2.0 Mar. 2006 3. Using a soft cloth dampened with alcohol, wipe the Tray 1 Separation Roller [3] clean of dirt. 4038F2C176DA 11.4.5 Bypass Tray Feed Roller 1. Remove the Multi Bypass Unit. See P.100 2.

  • Page 168: Tray 2 Feed Roller/Tray 2 Pick-Up Roller

    Field Service Ver. 2.0 Mar. 2006 11. Other 3. Remove the Screw [3], and remove the Bypass Tray Separation Roller Assy [4]. 4038F2C010DA 4. Using the soft cloth dampened with alcohol, wipe the Bypass Paper Sep- aration Roller [5]. 4038F2C178DA 11.4.7 Tray 2 Feed Roller/Tray 2 Pick-up Roller 1.
  • Page 169 11. Other Field Service Ver. 2.0 Mar. 2006 4. Remove two Screws [3], and remove the Jam processing cover [4]. NOTE • Make sure the position of the Mylar when installing the Jam processing cover. 4038F2C012DB 5. Remove two Screws [5] and the Tray 2 Separation Roller installation plate Assy [6].

  • Page 170: Tray 2 Separation Roller

    Field Service Ver. 2.0 Mar. 2006 11. Other 11.4.8 Tray 2 Separation Roller 1. Slide out the Tray 2. 2. Open the Vertical transport door. 3. Remove two Claws [1], and remove the Vertical transport door [2]. 4038F2C011DA 4. Remove two Screws [3], and remove the Jam processing cover [4].

  • Page 171: Tray 2 Transport Roller

    11. Other Field Service Ver. 2.0 Mar. 2006 6. Using a soft cloth dampened with alcohol, wipe the Tray 2 Separation Roller [7]. 4038F2C523DA 11.4.9 Tray 2 Transport Roller 1. Open the Vertical Transport Door. 2. Using a soft cloth dampened with alcohol, wipe the Tray 2 Transport Roller [1].

  • Page 172: Adjustment/Setting

    Field Service Ver. 2.0 Mar. 2006 12. How to use the adjustment section Adjustment/Setting 12. How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance Checks •...

  • Page 173: Control Panel

    13. Control Panel Field Service Ver. 2.0 Mar. 2006 13. Control Panel 13.1 Identification and Functions of Keys on Control Panel 4038F3E188DA Name Description [1] Left Arrow keys • Pressing this key while entering the letters will delete the letters left side of the cursor.

  • Page 174: Utility Mode Function Tree

    Field Service Ver. 2.0 Mar. 2006 13. Control Panel 13.2 Utility Mode function tree • The function tree is shown to comply with the format displayed on the screen. • To display each item for the Admin. Setting, enter the Password and log in. NOTE •...
  • Page 175 13. Control Panel Field Service Ver. 2.0 Mar. 2006 System Language User Setting Setting Setting Daylight Savings Auto Reset Date/Time Date Time Time Zone Set Date Daylight (Adjusting) Savings Power Save Low Power Sleep Mode Auto Tray Tray Setting Select Tray Priority Auto Tray Select...
  • Page 176 Field Service Ver. 2.0 Mar. 2006 13. Control Panel Printer User Setting Basic Setting Paper Size Setting Org. Direction Spool Setting Size Change Banner Setting Banner Tray PCL Setting Font Number Symbol Set Line/Page Font Size CR/LF Mapping PS Error PS Setting Print *1:The subfunction of a lower...
  • Page 177 13. Control Panel Field Service Ver. 2.0 Mar. 2006 Admin. Network DNS Auto TCP/IP DNS Server Setting Setting Obtain Priority DNS Substitute DNS1 Substitute DNS2 Permit Setting IP Filtering Access Range 1 Setting Range 2 Setting Range 3 Setting Range 4 Setting Range 5 Setting...
  • Page 178 Field Service Ver. 2.0 Mar. 2006 13. Control Panel Admin. Network TCP/IP Host Name Host Name Setting Setting DNS Domain DNS Auto Obtain Default Name Search Name 1 Search Name 2 Search Name 3 Dynam- icDNS Set NetWare IPX Setting IPX Setting Ethernet Frame...
  • Page 179 13. Control Panel Field Service Ver. 2.0 Mar. 2006 Admin. Network AppleTalk Printer Name Setting Setting Zone Name Bonjour Bonjour Setting Bonjour Name WINS WINS Setting DNS Auto Obtain WINS Server IP 1 WINS Server IP 2 Printer Printer Setting NetBIOS Name Print Service...
  • Page 180 Field Service Ver. 2.0 Mar. 2006 13. Control Panel Admin. Network Discovery Discovery SNMP v3 Setting Setting Setting User User Name Read User Name Setting Security Level Auth- Password Priv- Password Write Setting User Name Security Level Auth- Password Priv- Password TCP Socket TCP Socket...
  • Page 181 13. Control Panel Field Service Ver. 2.0 Mar. 2006 Admin. Network Auth. http Server IPP Auth. Setting Setting System realm Accept IPP Support Info. Print Job Cancel Job Acquire Job Valid Job Attributes Printer Attrib. Printer Printer Info. Name Printer Location Printer Info.
  • Page 182 Field Service Ver. 2.0 Mar. 2006 13. Control Panel Admin. Time NTP Server IP Address Setting Adjustment Add. DNS Host Name Port No. User Box Delete User Oper. Del. Secure Secure Print Doc. Auto Delete List Output Mode List Call Center Security Admin.
  • Page 183 13. Control Panel Field Service Ver. 2.0 Mar. 2006 Admin. Authentica- OpenAPI Login Name Setting tion Password Data Capture Tech. Rep. Mode Banner Printing...

  • Page 184: Settings In Control Panel

    Field Service Ver. 2.0 Mar. 2006 13. Control Panel 13.3 Settings in Control panel 13.3.1 Procedure Cancel key 4038F3E188DA Message window Menu/Select Key A. Job Operation 1. Make sure that the Default screen (Ready to print) is being displayed, and press the Menu/Select key on the control panel.

  • Page 185: Settings In Job Operation (Account Track)

    13. Control Panel Field Service Ver. 2.0 Mar. 2006 13.4 Settings in Job Operation (Account Track) • Setting items for Job operation can be used only when the optional Hard Disk is mounted. • When Account Track is being performed, the Account name and the Password need to be entered.

  • Page 186: Settings In Paper Tray

    Field Service Ver. 2.0 Mar. 2006 13. Control Panel 13.5 Settings in Paper Tray • It sets the paper type for each Tray. A. Tray 1 Size Purpose/Use To set the paper size for the 1st Drawer. Setting/ The default setting is “A4” paper. Procedure B.

  • Page 187: User Setting

    14. User Setting Field Service Ver. 2.0 Mar. 2006 14. User Setting 14.1 User Setting Function Setting Procedure 14.1.1 Procedure Cancel key 4038F3E188DA Message window Menu/Select Key 1. Make sure that the Default setting (Ready to print) is displayed, and press the Menu/ Select key on the control panel.

  • Page 188: Settings In User Setting

    Field Service Ver. 2.0 Mar. 2006 14. User Setting 14.2 Settings in User setting 14.2.1 Print Reports Functions • To output the report or Demo Page concerning the print setting. • To check the setting concerning the printer. • The types of report available for output are as follows. Meter Count : Prints the total checklist.

  • Page 189: Power Save

    14. User Setting Field Service Ver. 2.0 Mar. 2006 C. Auto Reset Functions • To set the period of time until Auto Reset starts. • To change the period of time until Auto Reset starts functioning. Setting/ • The default setting is 1 min. Procedure “1 min.”...

  • Page 190: Tray Setting

    Field Service Ver. 2.0 Mar. 2006 14. User Setting 14.2.4 Tray Setting A. Auto Tray Select Functions • To set the Tray for the Auto select when the Auto Paper function is set. • To select the Tray for Auto Paper function. Setting/ •...

  • Page 191: Output Setting

    14. User Setting Field Service Ver. 2.0 Mar. 2006 14.2.5 Output Setting A. Print Output Functions • To set the timing for printing for the PC print job or Fax received. Batch Print : Starts printing when all data are received Page Print : Starts printing every time data for each page are received Setting/ •...
  • Page 192 Field Service Ver. 2.0 Mar. 2006 14. User Setting (4) Bind Direction Functions • To set the binding direction during duplex printing when not specified by the printer driver during PC printing. • To use when binding direction cannot be specified by the printer driver during printing by Windows DOS, etc.
  • Page 193 14. User Setting Field Service Ver. 2.0 Mar. 2006 (9) Org. Direction Functions • To set the default setting for the direction of the original during PC printing. Setting/ • The default setting is Portrait. Procedure “Portrait” Landscape (10) Spool Setting Functions •...
  • Page 194 Field Service Ver. 2.0 Mar. 2006 14. User Setting (13) Banner Tray Functions • To set the paper source to be used for banner printing. • When changing the paper source for banner printing. Setting/ • The default setting is Auto. Procedure Tray 1 Tray2...
  • Page 195 14. User Setting Field Service Ver. 2.0 Mar. 2006 Font List 000 Courier 027 Albertus Medium 054 ITC Bookman Demi 001 CG Times 028 Albertus Extra Bold 055 ITC Bookman Light Italic 002 CG Times Bold 029 Arial 056 ITC Bookman Demi Italic New Century Schoolbook 003 CG Times Italic 030 Arial Bold...
  • Page 196 Field Service Ver. 2.0 Mar. 2006 14. User Setting (2) Symbol Set Functions • To set the Font Symbol Set when not specified by the printer driver during PC print- ing. • To use when the Font Symbol Set cannot be specified by the printer driver during printing from Windows DOS, etc.

  • Page 197: Settings In Admin. Setting

    14. User Setting Field Service Ver. 2.0 Mar. 2006 14.3 Settings in Admin. Setting 14.3.1 Procedure Cancel key 4038F3E188DA Message window Menu/Select Key 1. Make sure that the Default setting (Ready to print) is displayed, and press the Menu/ Select key on the control panel. 2.

  • Page 198: Network

    Field Service Ver. 2.0 Mar. 2006 14. User Setting 14.3.4 Network A. TCP/IP (1) TCP/IP Setting Functions • To set whether to enable or disable TCP/IP setting. • To disable TCP/IP setting. Setting/ • The default setting is ON. Procedure “ON”...
  • Page 199 14. User Setting Field Service Ver. 2.0 Mar. 2006 (3) DNS Server Functions • To set the DNS Server. • When changing the DNS server setting method. DNS Auto Obtain : To disable the Auto Obtaining of the DNS Server Address. Priority DNS : To enter Priority DNS Server.
  • Page 200 Field Service Ver. 2.0 Mar. 2006 14. User Setting (5) RAW Port No. Functions • To set the RAW port No. • To set the RAW port number for the printer. Setting/ 1. Select the necessary port number 1 to 6. Procedure 2.
  • Page 201 14. User Setting Field Service Ver. 2.0 Mar. 2006 B. NetWare (1) IPX Setting Functions • To set the NetWare (IXP). • To change the NetWare (IPX) setting. IPX Setting: To use NetWare (IPX) setting. Ethernet Frame: To specify the Frame type for transmission. Setting/ <IPX Setting>...
  • Page 202 Field Service Ver. 2.0 Mar. 2006 14. User Setting 2. PServer Functions • To set the Print server. • When changing the print server setting PServer Name: To enter the PServer name. PServer Password: To enter the PServer password. Polling Interval: To set the interval to search the print queue.
  • Page 203 14. User Setting Field Service Ver. 2.0 Mar. 2006 C. AppleTalk (1) AppleTalk Set Functions • To set whether to enable or disable the AppleTalk setting. • To use AppleTalk setting. Setting/ • The default setting is OFF. Procedure “OFF” (2) Printer Name Functions •...
  • Page 204 Field Service Ver. 2.0 Mar. 2006 14. User Setting E. SMB (Server Message Block) (1) WINS (Windows Internet Name Service) 1. WINS Setting Functions • To set whether or not to enable the WINS setting. • To use the WINS (Windows Internet Name Service) setting is necessary. •...
  • Page 205 14. User Setting Field Service Ver. 2.0 Mar. 2006 3. Print Service Functions • To set the Print service name. • To set the Print service name. Setting/ • Enter the Print Service name. (up to 13 characters) Procedure 4. Workgroup Functions •...
  • Page 206 Field Service Ver. 2.0 Mar. 2006 14. User Setting (4) v3 Setting 1. Context Name Functions/ • To set the Context Name which is used for SNMP v3. Setting/ • Enter the Context Name. (up to 63 characters) Procedure 2. Discovery Set Functions •...
  • Page 207 14. User Setting Field Service Ver. 2.0 Mar. 2006 4. Write Setting Functions • To set the name of the Reading/Writing Authority User which is used for SNMP v3. User Name: To set the user name Security Level: To set the security level of the user Auth.
  • Page 208 Field Service Ver. 2.0 Mar. 2006 14. User Setting G. TCP Socket (1) TCP Socket (Binary Mode) 1. TCP Socket Set Functions • To set whether or not to use the TCP Socket setting of Binary Mode. • To use when using the application, etc. for TCP Socket transmission by Binary Mode. Setting/ •...
  • Page 209 14. User Setting Field Service Ver. 2.0 Mar. 2006 H. http Server (1) http Server Set Functions • To set whether or not to use the http Server setting. • Not to use the http Server setting. Setting/ • The default setting is ON. Procedure “ON”...
  • Page 210 Field Service Ver. 2.0 Mar. 2006 14. User Setting 2. IPP Auth. Functions • To set the IPP Authentication. IPP Auth. Set: To set whether or not to use the IPP Authentication setting. Auth. System: To change the Authentication system for IPP Authentication. User Name: To set the user name when basic or digest is selected for the authentication system...

  • Page 211: I/F Setting

    14. User Setting Field Service Ver. 2.0 Mar. 2006 5. Printer Info. Functions • To set the Printer information. Printer Name: To set the Printer Name. Printer Location: To set the Printer Location. Printer Info.: To set the Printer Info. Setting/ <Printer Name>...

  • Page 212: Time Adjustment

    Field Service Ver. 2.0 Mar. 2006 14. User Setting C. USB Timeout Functions • To set the timeout period for USB transmission. • To make the timeout period longer according to the network condition. Setting/ • The default settings are 60 sec. Procedure “60 sec”...

  • Page 213: User Box Oper

    14. User Setting Field Service Ver. 2.0 Mar. 2006 14.3.7 User Box Oper. A. Delete User Box Function/Use • To delete the unnecessary box without data. Setting/ 1. Enter the Box number (up to nine numerical characters) to be deleted. Procedure 2.
  • Page 214 Field Service Ver. 2.0 Mar. 2006 14. User Setting B. HDD Setting (1) HDD Password Functions • To set the Lock Password for the hard disk. • To enter the Lock Password for the hard disk. Setting/ • Enter the password (up to 8 on-byte characters) Procedure •...
  • Page 215 14. User Setting Field Service Ver. 2.0 Mar. 2006 (3) Overwrite All • Overwrite All overwrites meaningless data to all areas, in which image data is stored, thereby destroying the structure of the image data. • Destroying the data structure prevents any data left in the areas from being leaked out even when the HDD is stolen.
  • Page 216 Field Service Ver. 2.0 Mar. 2006 14. User Setting (4) Overwrite Temp. • The image data sent from the PC is temporarily written to the HDD and memory areas. • Overwrite Temp overwrites meaningless data to the HDD and memory areas, to which image data has been temporarily written, thereby destroying the image data after the completion of the print cycle.

  • Page 217: Openapi

    14. User Setting Field Service Ver. 2.0 Mar. 2006 (6) Encryption Key • It can be set only when the optional Security Kit (SC-503) is mounted. Functions • To set Encryption key necessary to mount the optional Security Kit SC-503. •...

  • Page 218: Data Capture

    Field Service Ver. 2.0 Mar. 2006 14. User Setting C. Port No. (SSL) Functions • To set the access port (SSL) for other systems with OpenAPI when using Page Scope Data Administrator. • To change the access port number (SSL) for other systems with OpenAPI. Setting/ •...

  • Page 219: Adjustment Item List

    15. Adjustment item list Field Service Ver. 2.0 Mar. 2006 15. Adjustment item list Replacement Part/Service Job Adjustment/Setting Items ❍ Print Positioning: Leading Edge Machine Printer Area ❍ Print Positioning: Side Edge HDD R/W Check Memory/ State HDD Adjust HDD Format Confirmation Table Number Firmware Version...
  • Page 220 Field Service Ver. 2.0 Mar. 2006 15. Adjustment item list ✽ This table shows the adjustment items that are required when a part of the machine has been replaced. Priority order, if applicable, during the adjustment procedures is indicated by the corresponding number in the parentheses. ❍...

  • Page 221: Tech. Rep. Mode

    16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 16.1 Calling the Tech. Rep. Mode to Screen NOTE • Ensure appropriate security for Tech. Rep. mode function setting procedures. 16.1.1 Procedure Cancel key 4038F3E188DA Message window Menu/Select Key 1.

  • Page 222: Tech. Rep. Mode Function Tree

    Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 16.2 Tech. Rep. Mode function tree Ready to Print Operation Paper Tray User Setting Admin. Setting *1 Tech.Rep. Counter Mode *1 Reset *1: Password Running needs to be Mode entered. Option Board List Output Serial...
  • Page 223 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 Tech. Rep. Data *2: Unavailable when Data Capture is prohibited Mode Capture *2 on the utility mode Data Backup Software SW Switch No. Assignment Assignment CS Remote System Care Selection Mainte.
  • Page 224 Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE Tech. Rep. CS Remote Detail Set: Center Tel Mode Care Modem Device Tel Data/Time Initial Trans. RAM Clear Log Print Software SW Switch No. Assignment Assignment Reset Command Server Server for POP3 Server Setting POP3 Login...
  • Page 225 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 Tech. Rep. CS Remote Server Connect Send Setting Mode Care Setting Timeout Auth. Setting TX/RX Test Data Initialize...

  • Page 226: Settings In Tech. Rep. Mode

    Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 16.3 Settings in Tech. Rep. Mode 16.3.1 Counter Reset Functions • To check the number of hours or times each of the different maintenance parts has been used. • To clear the count of each counter. •...

  • Page 227: List Output

    16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 16.3.4 List Output Machine Management List Functions • To produce an output of a list of setting values, adjustment values, Total Counter val- ues, and others. • At the end of setup or when a malfunction occurs. Setting/ <Selecting Report>...

  • Page 228: Image Controller

    Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 16.3.6 Image Controller Functions • To set the type of the controller. • “Peripheral Mode” appears when “Others” is selected. • When setting up the controller. Setting/ Image Controller Procedure •...

  • Page 229: Initialization

    16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 16.3.9 Initialization A. Data Clear Functions • To initialize the setting data. • To clears the setting data. NOTE • When removing or installing the hard disk after registering the data below, be sure to clear the data.

  • Page 230: Hdd Formatting

    Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 16.3.12 HDD Formatting Functions • To format the hard disk • The function proceeds in the order of Physical Format to Logical Format. • If the hard disk is yet to be formatted, the trouble code “C-D010” will appear. Ignore this code and continue with the formatting procedure.
  • Page 231 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 B. Internet ISW • By using this setting, the Firmware stored in the Server can be downloaded over internet for upgrading. • For details for upgrading the Firmware, refer to “Firmware upgrade” in the Maintenance section.

  • Page 232: Data Capture

    Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 16.3.14 Data Capture Functions • When an error occurs, it acquires the print job data in order to analyze the cause of the error. • When an error occurs, this will be used to analyze the cause of the error according to the print job data.
  • Page 233 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 6. Using the “ls” command, display the list of the file available for capture. 4037F3E540DA 7. Using the “binary” command, set the File transfer mode to the binary transfer. 4037F3E541DA...
  • Page 234 Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 8. Using the “get” command, transfer the data for capture to PC. 4037F3E542DA 9. Finish the command prompt. NOTE • After receiving capture data, select [Admin. Setting] → [Data Capture], and select “Prohibit”...

  • Page 235: Data Backup

    16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 16.3.15 Data Backup Functions • To backup nonvolatile data (data stored in NVRAM) in the Printer to the Flash mem- ory. • To backup current data in order to prevent data in NVRAM from being erased unex- pectedly.

  • Page 236: Settings In Cs Remote Care

    • For resetting up the machine which CS Remote Care has already been set up, clear the RAM for CS Remote Care before resetting. See P.205 • When using the telephone line for connection, use the recommended modem. (For recommended modem, contact responsible person of KONICA MINOLTA.) Procedure Step Using the telephone line modem Using E-mail Register the device ID to the application at CS Remote Care Center.
  • Page 237 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 Procedure Step Using the telephone line modem Using E-mail Setting the date and time for CS Remote Care 1. Select the Detail Set: *** → Date/Time. (***: modem or e-mail) 2.
  • Page 238 Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE Procedure Step Using the telephone line modem Using E-mail Executing the initial transmission Receiving the initial connection E-mail mes- 1. Select the CS Remote Care → Detail Set: sage Modem → Initial Trans. Sending the initial connection E-mail message 2.

  • Page 239: Software Sw Setting For Cs Remote Care

    16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 16.4.3 Software SW setting for CS Remote Care NOTE • SW bits data are written into the NVRAM every time a change is made. In case you changed bit data by accident, be sure to restore the previous state. A.
  • Page 240 Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE SW No. Functions Default SW 05 Modem redial interval 4 to 7 Reservation — — SW 06 Modem redial times Reservation — — SW 07 Redial for response time out Do not redial Redial 1 to 7 Reserved...
  • Page 241 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 SW No. Functions Default SW 12 Timer 2 Dial request completed → CONNECT reception SW 13 0 to 7 Reservation — — SW 14 Timer 4 Line connection → Start request telegram delivery SW 15 Timer 5...
  • Page 242 Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE *1: Baud rate Mode 01-7 01-6 01-5 01-4 9600 bps 19200 bps “38400 bps” *2: Modem redial interval Mode 05-3 05-2 05-1 05-0 1 minute 2 minutes “3 minutes” 4 minutes 5 minutes 6 minutes 7 minutes...
  • Page 243 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 *5: Retransmission times on E-Mail delivery error Mode 09-6 09-5 09-4 09-3 09-2 09-1 09-0 0 to 9 times 000 0000 to 000 1001 “10 times” 11 to 99 times 000 1011 to 110 0011 *6: Timer 1 (RING reception →...

  • Page 244: Setup Confirmation

    Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE 16.4.4 Setup confirmation • Follow the steps below to make sure that CS Remote Care has been properly set 1. Call the Service Mode to the screen. 2. Select the CS Remote Care. 3.

  • Page 245: Detail On Settings

    16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 16.4.8 Detail on settings A. System Selection Functions • To select the system type for remote diagnosis. • Use to newly build or change the system. Setting/ • The default setting is E-Mail. Procedure “E-Mail”...
  • Page 246 Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE (3) RAM Clear Functions • To clear the following data at the Center ID Code, Primary Setting, Date/Time Input, and Common DT. • To be used for setting CS Remote Care. •...
  • Page 247 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 D. Server Setting • Server Setting can be set only when [E-Mail] is selected by System Setting. (1) Server for RX <POP3 server> Functions • To set the POP3 server address used for the CS Remote Care. •...
  • Page 248 Field Service Ver. 2.0 Mar. 2006 16. TECH. REP. MODE (2) Receive <E-mail Address> Functions • To set the e-mail address used for the CS Remote Care. • To set the e-mail address. Setting/ • The default setting is No. Procedure •...
  • Page 249 16. TECH. REP. MODE Field Service Ver. 2.0 Mar. 2006 (3) Send Setting <SMTP server> Functions • To set the SMTP sever address for transmission used for the CS Remote Care. • To set the SMTP server address Setting/ <Input IP Address> Procedure •...

  • Page 250: List Of The Cs Remote Care Error Code

    0004 Timeout of Incoming request response • Contact responsible person of (No response to incoming (starting) request KONICA MINOLTA. MSG) 0005 Timeout of CONNECT at receiving • Check if the power of the (No response to ATA) modem is ON.
  • Page 251 Solution 000F Transmitting RING Buffer Full • Contact responsible person of (When the Transmitting RING Buffer is full.) KONICA MINOLTA. 0010 RX FIF0 ERROR • Contact responsible person of (when Read / Write error occurs at RX FIF0) KONICA MINOLTA.

  • Page 252: Troubleshooting For Cs Remote Care

    0021 Telegram Size Over • Contact responsible person of (The machine receives the telegram whose size KONICA MINOLTA. exceeds the specification.) 0022 Transmitting Phase Response NG • Contact responsible person of (Transmitting phase response MSG is not appro- KONICA MINOLTA.

  • Page 253: Jig Soft

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.1 Connection when using the Jig Software • Connect it as shown below when using only the Jig software. • For Gradation adjustment, connect the Service jig including the X-Rite. Crossing Cable (RS-232C D-Sub 9 pin) Laptop with Jig software installed...

  • Page 254: How To Display The Jig Software

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.2 How to display the Jig Software NOTE • Do not reveal the displaying method of the Jig software to the people except those who are concerned. File STOP key 4037F3E117DA Utility key <Procedure>...

  • Page 255: Jig Software Function Tree (Service Mode)

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.3 Jig software function tree (Service Mode) ✽ The function tree is shown to comply with the format displayed on the screen. *1: It will be displayed only when the [Internet ISW Set] is set to “ON”. Service Mode Machine Fusing Temperature...
  • Page 256 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft System 2 Image Controller Setting Option Board Status Unit Change Software Switch Setting LCT Paper Size Setting Data Capture Counter Life Service Call Counter Warning Maintenance Service Total Counter Of Each Mode Service Call History (Data) Paper Jam History Counter Reset...
  • Page 257 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 Test Mode Lattice Pattern Solid Pattern Color Sample 8 Color Solid Pattern Running Mode Finisher Internet ISW Internet ISW Set HTTP Setting *1 FTP Setting *1 Forwarding Access Setting *1 *1: It will be displayed only when the [Internet ISW Set] is set to “ON”.

  • Page 258: Date/Time Input Mode

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.4 Date/Time Input mode • This mode is used to set time-of-day and date. 17.4.1 Date & Time Setting mode screen 4038F3E510DA A. Date & Time Setting mode setting procedure 1. Call the Service Mode to the screen. 2.

  • Page 259: Machine

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.5 Machine 17.5.1 Fusing Temperature Functions • To adjust individually the temperature of the Heating Roller and the Fusing Pressure Roller for each type of paper, thereby coping with varying fusing performance under changing environmental conditions.

  • Page 260: Fusing Transport Speed

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.5.2 Fusing Transport Speed Functions • To adjust the speed of the Fusing Drive Motor so as to match the fusing speed with transport speed. • Brush effect or blurred image is evident as a result of changes in environmental con- ditions or degraded durability.

  • Page 261: Printer Area

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.5.3 Printer Area A. Print Positioning: Leading Edge Functions • To vary the print start position in the sub scan direction for each of different paper types in Tray 1. • The PH Unit has been replaced. •...
  • Page 262 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft B. Print Positioning: Side Edge Functions • To vary the print start position in the main scan direction for each paper source. • The PH Unit has been replaced. • A paper feed unit has been added. •...

  • Page 263: Printer Resist Loop

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 C. Dup Print Positioning: Side Edge Functions • To vary the print start position in the main scan direction for each paper source in the 2-Sided mode. • The image on the backside of the 2-sided print deviates in the main scan direction. Adjustment Width A •Width A on the test pattern produced should...

  • Page 264: Color Registration Adjustment

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.5.5 Color Registration Adjustment A. Cyan, Magenta, Yellow Functions • To adjust color shift. • To correct any color shift Adjustment “0” (-6 to +6 dot) Range Adjustment If the cross deviates in the direction of C, increase the setting. Instructions If the cross deviates in the direction of D, decrease the setting.

  • Page 265: Fusing Loop Size

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.5.6 Fusing Loop Size Functions • To vary the timing to start fusing loop processing and adjust the fusing loop size at Envelope printing. • To be used when paper wrinkle or transfer misalignment occur at Envelope printing. Adjustment in +: Delay the timing to start fusing loop processing Adjustment in -: Put ahead the timing to start fusing loop processing Setting/...

  • Page 266: Imaging Process Adjustment

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.7 Imaging Process Adjustment 17.7.1 X-Rite Calibration (Gradation Adjust) Functions • To make an automatic adjustment of gradation based on the test pattern produced and the readings taken by the Scanner •...

  • Page 267: Background Voltage Margin

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.7.3 Background Voltage Margin Functions • To adjust the highlight portion (fog level) to the target reproduction level by making an auxiliary manual fine-adjustment of γ of each color after Gradation Adjust. •...

  • Page 268: Stabilizer

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft B. 1st Transfer Adjust Functions • Adjust the output value for the 1st image transfer voltage. • To use when white spots appeared. Adjustment “0” (-5 to +5) Range Adjustment Adjust the output value for the 1st image transfer voltage by; Instructions Increasing it: Increase the setting value (white spots will decrease) Decreasing it: Decrease the setting value...

  • Page 269: Thick Paper Density Adjustment

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 B. Initialize+Image Stabilization Functions • To carry out an image stabilization sequence after the historical data of image stabili- zation control has been initialized. • Use if an image problem persists even after Gradation Adjustment has been exe- cuted.

  • Page 270: Monochrome Density Adjustment

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.7.8 Monochrome Density Adjustment Functions • To fine-adjust the density of the printed image for a black print • To vary the density of the printed image of a black print Adjustment Lighter (2 steps), “Std”, Darker (2 steps) Range...

  • Page 271: Cs Remote Care

    • For resetting up the machine which CS Remote Care has already been set up, clear the RAM for CS Remote Care before resetting. See P.240 • When using the telephone line for connection, use the recommended modem. (For recommended modem, contact responsible person of KONICA MINOLTA.) Procedure Step Using the telephone line modem Using E-mail Register the device ID to the application at CS Remote Care Center.
  • Page 272 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft Procedure Step Using the telephone line modem Using E-mail Setting the Center ID 1. Select Service Mode → CS Remote Care, and click “Detail Setting” key. 2. Click Machine Setting → Center ID, and input the Center ID (five digits). See P.239 Setting the Device ID 1.
  • Page 273 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 Procedure Step Using the telephone line modem Using E-mail Executing the initial transmission Receiving the initial connection E-mail mes- 1. Select Service Mode → CS Remote Care, sage and select “Detail Setting” key. Sending the initial connection E-mail message 2.

  • Page 274: Software Sw Setting For Cs Remote Care

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.8.3 Software SW setting for CS Remote Care NOTE • SW bits data are written into the NVRAM every time a change is made. In case you changed bit data by accident, be sure to restore the previous state. A.
  • Page 275 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 SW No. Functions Default SW 05 Modem redial interval 4 to 7 Reservation — — SW 06 Modem redial times Reservation — — SW 07 Redial for response time out Do not redial Redial 1 to 7 Reserved —...
  • Page 276 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft SW No. Functions Default SW 12 Timer 2 Dial request completed → CONNECT reception SW 13 0 to 7 Reservation — — SW 14 Timer 4 Line connection → Start request telegram delivery SW 15 Timer 5...
  • Page 277 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 *1: Baud rate Mode 01-7 01-6 01-5 01-4 9600 bps 19200 bps “38400 bps” *2: Modem redial interval Mode 05-3 05-2 05-1 05-0 1 minute 2 minutes “3 minutes” 4 minutes 5 minutes 6 minutes 7 minutes...
  • Page 278 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft *5: Retransmission times on E-Mail delivery error Mode 09-6 09-5 09-4 09-3 09-2 09-1 09-0 0 to 9 times 000 0000 to 000 1001 “10 times” 11 to 99 times 000 1011 to 110 0011 *6: Timer 1 (RING reception →...

  • Page 279: Setup Confirmation

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.8.4 Setup confirmation • Follow the steps below to make sure that CS Remote Care has been properly set 1. Call the Service Mode to the screen. 2. Click [CS Remote Care]. 3.

  • Page 280: Detail On Settings

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.8.8 Detail on settings A. System Selection Functions • To select the system type for remote diagnosis. • Use to newly build or change the system. Setting/ • Select E-Mail, Modem, or Fax. Procedure •...
  • Page 281 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 (2) Date & Time Setting Functions • To set the data and time-of-day • Use to set or change the date and time-of-day. Setting/ 1. Call the Service Mode to the screen. Procedure 2.
  • Page 282 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft (7) AT Command Functions • To set the command to be issued at the time of Modem Initialization. • This setting is available only when [Modem] is selected for the system setting. •...
  • Page 283 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 (2) Receive <E-mail Address> Functions • To set the e-mail address used for the CS Remote Care. • To set the e-mail address. Setting/ • The default setting is No. Procedure •...
  • Page 284 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft <SMTP port number> Functions • To set the SMTP port number for transmission used for the CS Remote Care. • To set the Port Number of the SMTP Server. Setting/ • The default setting is 25. Procedure “25”...

  • Page 285: List Of The Cs Remote Care Error Code

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.8.9 List of the CS Remote Care error code A. When Connecting by Modem Error code Error Solution 0001 The line is busy (Busy detection) • Transmit again manually. 0002 Failure of the Modem default setting at transmit- •...
  • Page 286 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft Error code Error Solution 001A Device ID inconsistency • Check Device ID setting of the (Device ID of the host is not identical with the one main unit side. of start request telegram.) •...
  • Page 287 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 B. When connecting by E-Mails Error code Error Solution • Check the SMTP Server on 0001 Connection Timeout during transmission User side. Transmission error • Check the SMTP Server on 0### ***: SMTP responding code (hexadecimal) User side.

  • Page 288: Troubleshooting For Cs Remote Care

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft Error code Error Solution • Check the POP3 Server envi- 3008 POP3_DELETE_FAIL_ERR ronment on User’s side. • Check the POP3 Server envi- 3009 POP3_MAILBOX_FULL ronment on User’s side. Not Ready • Tried to transmit or receive an E-Mail when the •...

  • Page 289: System 1

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.9 System 1 17.9.1 Marketing Area Functions • To make the various settings (language, paper size, fixed zoom ratios, etc.) according to the applicable marketing area. • Upon setup. Setting/ <Marketing Area> Procedure •...

  • Page 290: Foolscap Size Setting

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.9.4 Foolscap Size Setting Functions • To set the size for Foolscap paper. • Upon setup. • To change the size for Foolscap paper. Setting/ • Select the size from among the following five. Procedure 220 x 330 mm 8 1/2 x 13...

  • Page 291: System 2

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.10 System 2 17.10.1 Functions • To configure the printer as necessary when a hard disk is mounted. • Use when the hard disk is mounted Setting/Pro- • The default setting is “Unset” cedure “Unset”...

  • Page 292: Unit Change

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.10.4 Unit Change Functions • To select who is to replace a unit. • When the unit life arrives, the warning display is intended for the specific person who is going to replace the unit. When “User”...

  • Page 293: Data Capture

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.10.7 Data Capture Functions • When an error occurs, it acquires the print job data in order to analyze the cause of the error. • When an error occurs, this will be used to analyze the cause of the error according to the print job data.
  • Page 294 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft Setting/ 6. Using the “ls” command, display the list of the file available for capture. Procedure 4037F3E540DA 7. Using the “binary” command, set the File transfer mode to the binary transfer. 4037F3E541DA...
  • Page 295 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 Setting/ 8. Using the “get” command, transfer the data for capture to PC. Procedure 4037F3E542DA 9. Finish the command prompt. NOTE • When the data capture is set to [ON], all print job data will be stored in the hard disk.

  • Page 296: Counter

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.11 Counter • The Counter displays the counts of various counters to allow the Technical Representa- tive to check or set as necessary. 17.11.1 Procedure 1. Click [Counter] to show the Counter menu. 2.

  • Page 297: Service Call Counter

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.11.4 Service Call Counter Functions • To check the number of malfunctions that have occurred at different locations in the machine • To clear the count of each counter. • To check the number of malfunctions that have occurred Setting/ •...

  • Page 298: Counter Of Each Mode

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.11.8 Counter of Each Mode Functions • To display the printed pages in the specified mode. It also displays the count value of using the specified mode. • Use to check the printed pages in the specified mode, as well as No. of times each mode was used, in order to know the using condition.

  • Page 299: List Output

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.12 List Output 17.12.1 Machine Management List Functions • To produce an output of a list of setting values, adjustment values, Total Counter val- ues, and others. • At the end of setup or when a malfunction occurs. Setting/ •...
  • Page 300 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft B. Sensor Check Screens • These are only typical screens which may be different from what are shown on each indi- vidual machine. 4038F3E511DA...
  • Page 301 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 C. Sensor Check List (1) Sensors 1 (Main Unit, PC-103, PC-203) Symbol Panel Display Part/Signal Name Operation Characteristics/ Panel Display PC12 Tray 1 Device Tray 1 Set Sensor In position Out of Detection position PC10...
  • Page 302 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft Symbol Panel Display Part/Signal Name Operation Characteristics/ Panel Display Paper Registration Registration Roller Sensor Paper Paper not Pas- Roller present present sage Exit Exit Sensor Paper Paper not present present OHP Detect OHP Sensor Not OHP Fusing Loop...
  • Page 303 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 (2) Sensors 2 (Main Unit, PC-403) Symbol Panel Display Part/Signal Name Operation Characteristics/ Panel Display PC4-LCT Lift-Up Upper Lift-Up Upper Sensor At raised Not at raised position position PC13-LCT Lift-Up Lower Lift-Up Lower Sensor At lower limit Not at lower limit...
  • Page 304 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft (3) Sensors 3 (FS-501, JS-601) Operation Characteris- tics/Panel Display Symbol Panel Display Part/Signal Name PC1-FN Multi Exit (Non-sort1) 1st Tray Exit Sensor Paper Paper not Staple present present Finisher PC19-FN Exit (Non-sort3) Job Tray Exit Sensor Paper Paper not...
  • Page 305 17. Jig Soft Field Service Ver. 2.0 Mar. 2006 (4) Sensors 4 (FS-603, PK-501) Operation Characteris- tics/Panel Display Symbol Panel Display Part/Signal Name PI1-FN Sad- Entrance Entrance Sensor Paper Paper not present present Stitch PI2-FN Paddle Home Paddle Home Position Sensor Fin- PI3-FN Bundle Roller...

  • Page 306: Level History1

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft Operation Characteris- tics/Panel Display Symbol Panel Display Part/Signal Name MS1-FN Sad- Front Door SW Front Door Open Sensor Open — Remain in — Paper Stitch Reverse Section horiz. side Fin- MS2-FN Joint SW Joint Open Sensor Open...

  • Page 307: Level History2

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.13.4 Level History2 Functions • IDC Sensor (Transfer Belt bare surface level) as adjusted through the image stabili- zation sequence and ATVC value. • Used for troubleshooting of image problems. Setting/ •...
  • Page 308 Field Service Ver. 2.0 Mar. 2006 17. Jig Soft B. Compress / Decompression Check Functions • To check whether compression and decompression are carried out properly. • If the print image is faulty. Adjustment 1. Call the Service Mode to the screen. 2.

  • Page 309: Memory/Hdd State

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 E. HDD Format Functions • To format the hard disk • The function proceeds in the order of Physical Format to Logical Format. • If the hard disk is yet to be formatted, the Trouble code “C-D010” will appear. Ignore this code and continue with the formatting procedure.

  • Page 310: Iu Lot No

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.13.9 IU Lot No. Functions • To display the 10-digit lot number for each of C, M, Y, and K IUs. • The lot number data is stored in EEPROM of each IU. •...

  • Page 311: Test Mode

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.14 Test Mode • To check the image on the printer side by letting the machine produce various types of test pattern. It also tests the printing operation in running mode. •...

  • Page 312: Halftone Pattern

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.14.3 Halftone Pattern Functions • To produce a solid halftone pattern. • Used for checking uneven density and pitch noise. Pattern SINGLE HYPER Gradation Cyan Density: 255 4036fs3043c0 Setting/ • # of Print (“1” to 999) Procedure •...

  • Page 313: Solid Pattern

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.14.5 Solid Pattern Functions • To produce each of the C, M, Y, and K solid patterns. • Used for checking reproducibility of image density. Pattern SINGLE HYPER Gradation Density: 255 4036fs3045c0 Setting/ •...

  • Page 314: Color Solid Pattern

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.14.7 8 Color Solid Pattern Functions • To produce an 8-color solid pattern. • Used for checking color reproducibility and uneven density of each color. Pattern SINGLE HYPER Gradation Density: 255 4036fs3047c0 Setting/ •...

  • Page 315: Internet Isw

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.16 Internet ISW • By using this setting, the Firmware stored in the Server can be downloaded over internet for upgrading. • When performing Internet ISW from the control panel of the machine, settings must be made in advance on the Jig software side.

  • Page 316: Http Setting

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.16.2 HTTP Setting • It will be displayed only when [Internet ISW Set] is set to “ON”. A. Data Input Setting Functions • To set whether or not to enable downloading using the HTTP Protocol. •...

  • Page 317: Ftp Setting

    17. Jig Soft Field Service Ver. 2.0 Mar. 2006 17.16.3 FTP Setting • It will be displayed only when [Internet ISW Set] is set to “ON”. A. Data Input Setting Functions • To set whether or not to enable downloading using FTP Protocol. •...

  • Page 318: Forwarding Access Setting

    Field Service Ver. 2.0 Mar. 2006 17. Jig Soft 17.16.4 Forwarding Access Setting A. User ID Functions • To register the User ID for accessing the Program Server where Firmware is to be stored. Setting/ 1. Select [User ID]. Procedure 2.

  • Page 319: Enhanced Security

    18. Enhanced Security Field Service Ver. 2.0 Mar. 2006 18. Enhanced Security 18.1 Enhanced Security Function Setting Procedure 18.1.1 Procedure 1. Call the Service Mode to the screen. 2. Press the following keys in this order. → → Stop Clear 3.

  • Page 320: Settings In The Enhanced Security

    [Admin. Setting] → [Security Setting] • NEVER forget the CE password. When forgetting the CE password, call responsible person of KONICA MINOLTA. 18.3.2 Administrator Password Functions •...

  • Page 321: Billing Setting

    19. Billing Setting Field Service Ver. 2.0 Mar. 2006 19. Billing Setting 19.1 Billing Setting Function Setting Procedure 19.1.1 Procedure 1. Call the Service Mode to the screen. 2. Press the following keys in this order. → Stop 3. Billing Setting menu will appear. 4037F3E119DA 19.1.2 Exiting...

  • Page 322: Settings In The Billing Setting

    Field Service Ver. 2.0 Mar. 2006 19. Billing Setting 19.3 Settings in the Billing Setting 19.3.1 Counter Setting Functions • To set the counting method for the Total Counter and Size Counter. • Use to change the counting method for the counters. Setting/ Total Counter Mode Procedure...

  • Page 323: Coverage Rate Clear

    19. Billing Setting Field Service Ver. 2.0 Mar. 2006 19.3.2 Coverage Rate Clear Functions • To clear the coverage rate. • Use to clear the coverage rate. Setting/ • The default setting is Unset. Procedure “Unset” • Clicking “END” key will clear the coverage rate.

  • Page 324: Procedure For Resetting

    Field Service Ver. 2.0 Mar. 2006 20. Procedure for Resetting 20. Procedure for Resetting 20.1 Trouble resetting Functions • If the all troubles occur and the status would not be cleared by turning Main Power Switch OFF and ON again, or opening and closing the front door, clear the status of the machine.

  • Page 325: Mechanical Adjustment

    21. Mechanical adjustment Field Service Ver. 2.0 Mar. 2006 21. Mechanical adjustment 21.1 Mechanical adjustment of the bypass tray section 21.1.1 Adjustment of the Bypass Paper Size Unit This adjustment must be made in the following case: • The Bypass Paper Size Unit has been removed. 1.
  • Page 326 Field Service Ver. 2.0 Mar. 2006 21. Mechanical adjustment 3. When the Bypass Paper Size Unit base is mounted, align the lever position of the Bypass Paper Size Unit with the tab at the center in a straight line. 4038F3C512DA 4.

  • Page 327: Ph Unit Mechanical Adjustment

    21. Mechanical adjustment Field Service Ver. 2.0 Mar. 2006 21.2 PH Unit Mechanical Adjustment 21.2.1 Skew Adjustment This adjustment must be made in the following case: • When PH Unit is replaced. 1. Turn ON the main power switch. 2. Select [Service Mode] → [Test Mode] →...
  • Page 328 Field Service Ver. 2.0 Mar. 2006 21. Mechanical adjustment • If either value is out of the specifica- tion, follow the procedures shown below to adjust it to satisfy the specifi- cation. • If the value of all color, C, M, Y satisfy the specification, proceed to step 10.
  • Page 329 21. Mechanical adjustment Field Service Ver. 2.0 Mar. 2006 Blank Page...

  • Page 330: Troubleshooting

    Field Service Ver. 2.0 Mar. 2006 22. Jam Display Troubleshooting 22. Jam Display 22.1 Misfeed Display • When the paper misfeed occurs, the error LED will be ON and the message will be dis- played on the control panel. Ready to print Error LED will be ON LED will be OFF Paper Misfeed at...

  • Page 331: Misfeed Display Resetting Procedure

    22. Jam Display Field Service Ver. 2.0 Mar. 2006 22.2 Misfeed Display Resetting Procedure • Open the corresponding door, clear the sheet of paper misfeed, and close the door. 22.3 Sensor layout • System Mounted with PC-203. [10] 4038F4C519DA Exit Sensor Tray 2 Paper Take-Up Sensor PC9-PC Duplex Unit Transport Sensor 1 PC1 DU...
  • Page 332 Field Service Ver. 2.0 Mar. 2006 22. Jam Display • System Mounted with PC-403 4038F4C520DA Exit Sensor Tray 2 Vertical Transport Sensor PC8-PC Duplex Unit Transport Sensor 1 PC1 DU Tray 2 Paper Take-Up Sensor PC9-PC Duplex Unit Transport Sensor 2 PC2 DU Vertical Transport Sensor PC2-LCT [4]*1 Registration Roller Sensor...

  • Page 333: Solution

    22. Jam Display Field Service Ver. 2.0 Mar. 2006 22.4 Solution 22.4.1 Initial Check Items • When a paper misfeed occurs, first make checks of the following initial check items Check Item Action Does paper meet product specifications? Change paper. Change paper.

  • Page 334: Misfeed At Tray 1 Feed Section

    Field Service Ver. 2.0 Mar. 2006 22. Jam Display 22.4.2 Misfeed at Tray 1 feed section A. Detection Timing Type Description Detection of The leading edge of the paper does not block the Registration Roller Sensor misfeed at Tray 1 (PC1) even after the lapse of a given period of time after the Tray 1 Paper Feed feed section Clutch (CL2) has been energized.

  • Page 335: Misfeed At 2Nd Image Transfer Section

    22. Jam Display Field Service Ver. 2.0 Mar. 2006 22.4.3 Misfeed at 2nd Image Transfer section A. Detection Timing Type Description Detection of The leading edge of the paper does not block the Exit Sensor (PC2) even after the misfeed at 2nd lapse of a given period of time after the Registration Roller Clutch (CL1) has been Image Transfer energized.

  • Page 336: Misfeed At Tray 2 Feed, Tray 2 Vertical Transport Section

    Field Service Ver. 2.0 Mar. 2006 22. Jam Display 22.4.4 Misfeed at Tray 2 feed, Tray 2 vertical transport section A. Detection Timing Type Description Detection of The leading edge of the paper does not block the Tray 2 Vertical Transport Sensor misfeed at Tray 2 (PC8-PC) even after the lapse of a given period of time after the Tray 2 Paper feed section...

  • Page 337: Misfeed At Manual Bypass Feed Section

    22. Jam Display Field Service Ver. 2.0 Mar. 2006 22.4.5 Misfeed at Manual Bypass feed section A. Detection Timing Type Description Detection of The leading edge of the paper does not block the Registration Roller Sensor misfeed at Manual (PC1) even after the lapse of a given period of time after the Bypass Paper Feed Bypass feed Clutch (CL5) has been energized.

  • Page 338: Misfeed At Lct Feed And Lct Vertical Transport Section (Pc-403)

    Field Service Ver. 2.0 Mar. 2006 22. Jam Display 22.4.6 Misfeed at LCT feed and LCT vertical transport section (PC-403) A. Detection Timing Type Description Detection of The leading edge of the paper does not block the Paper Take-up Sensor (PC1- misfeed at LCT LCT) or Vertical Transport Sensor (PC2-LCT) even after the lapse of a given feed section...

  • Page 339: Misfeed At Tray 3 Feed And Tray 3 Vertical Transport Section (Pc-103/Pc203)

    22. Jam Display Field Service Ver. 2.0 Mar. 2006 22.4.7 Misfeed at Tray 3 Feed and Tray 3 vertical transport section (PC-103/PC203) A. Detection Timing Type Description Detection of The leading edge of the paper does not block the Tray 3 Vertical Transport Sensor misfeed at Tray 3 (PC117-PC) even after the lapse of a given period of time after the Tray3 Take-up feed or Vertical...

  • Page 340: Misfeed At Tray 4 Feed And Tray 4 Vertical Transport Section (Pc203)

    Field Service Ver. 2.0 Mar. 2006 22. Jam Display 22.4.8 Misfeed at Tray 4 Feed and Tray 4 vertical transport section (PC203) A. Detection Timing Type Description Detection of The leading edge of the paper does not block the Tray 4 Vertical Transport Sensor misfeed at Tray 4 (PC126-PC) even after the lapse of a given period of time after the Tray4 Take-up feed or Vertical...

  • Page 341: Misfeed At Duplex Transport Section (Ad-503)

    22. Jam Display Field Service Ver. 2.0 Mar. 2006 22.4.9 Misfeed at Duplex transport section (AD-503) A. Detection Timing Type Description Detection of The Duplex Unit Transport Sensor 2 (PC2 DU) is not blocked even after the lapse misfeed at Duplex of a given period of time after the paper has blocked the Duplex Unit Transport Transport section Sensor 1 (PC1 DU).

  • Page 342: Misfeed At Duplex Unit Pre-Registration Section (Ad-503)

    Field Service Ver. 2.0 Mar. 2006 22. Jam Display 22.4.10 Misfeed at Duplex Unit pre-registration section (AD-503) A. Detection Timing Type Description Detection of The Registration Roller Sensor (PC1) is not blocked even after the lapse of a misfeed at Duplex given period of time after a Duplex paper feed sequence has been started.

  • Page 343: Misfeed At Fusing/Exit Section

    22. Jam Display Field Service Ver. 2.0 Mar. 2006 22.4.11 Misfeed at Fusing/Exit section A. Detection Timing Type Description Detection of PC2 is not unblocked even after the lapse of a given period of time after the paper misfeed at Fusing/ has blocked the Exit Sensor (PC2).

  • Page 344: Malfunction Code

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23. Malfunction code 23.1 Alert code • Machine status will be self diagnosed by CPU circuit. The machine status will be dis- played on the control panel when the warning is detected. Ready to print LED will be ON Error LED will be OFF Machine status 5/21/26...

  • Page 345: Solution

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Code Item Description P-22 Color Shift Adjust failure • The color shift amount is greater than the specified range during main scan direction registration correction. • The color shift amount is greater than the specified range during sub scan direction registration correction.

  • Page 346: P-5: Idc Sensor (Front) Failure

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.2.1 P-5: IDC Sensor (Front) failure 23.2.2 P-28 IDC Sensor (Back) failure Relevant Electrical Parts IDC / Registration Sensor /1 (SE1) Mechanical Control Board (PWB-M) IDC / Registration Sensor /2 (SE2) High Voltage Unit (HV1) Image Transfer Belt Unit Step...

  • Page 347: P-6: Cyan Imaging Unit Failure

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.2.3 P-6: Cyan Imaging Unit failure 23.2.4 P-7: Magenta Imaging Unit failure 23.2.5 P-8: Yellow Imaging Unit failure 23.2.6 P-9: Black Imaging Unit failure Relevant Electrical Parts Imaging Unit /C Image Transfer Belt Unit Imaging Unit /M High Voltage Unit (HV1) Imaging Unit /Y...

  • Page 348: P-26: 1St Image Transfer Atvc (Black) Failure

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.2.9 P-26: 1st image transfer ATVC (Black) failure 23.2.10 P-27: 2nd image transfer ATVC failure 23.2.11 P-29: 1st image transfer ATVC (Color) failure Relevant Electrical Parts High Voltage Unit (HV1) Image Transfer Belt Unit Mechanical Control Board (PWB-M) Step Action...

  • Page 349: Call Service (Trouble Code)

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.3 Call Service (Trouble Code) • Machine status will be self diagnosed by CPU circuit. The Trouble Code will be displayed on the control panel when the error is detected. Error LED will be ON Ready to print LED will be OFF Trouble C-xxxx Call Service...
  • Page 350 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Code Item Description Rank C1180 Finishing option transport See FS-501 or FS-603 Service Manual. system malfunction C1181 Finishing option Paddle Motor malfunction C1182 Finishing option Shift Motor mechanism malfunction C1183 Finishing option Elevator drive malfunction C1190 Finishing option Aligning Bar moving mechanism malfunction...
  • Page 351 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Code Item Description Rank C2151 2nd Image Transfer Roller • The 2nd Image Transfer Pressure Position Sensor Separation doesn’t turn ON (Retracting) even after the lapse of a given period of time after the 2nd Image Transfer Pressure/Retraction Motor has started rotating during the 2nd Image Transfer Roller is retracting.
  • Page 352 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Code Item Description Rank C2554 Abnormally high toner density • TC ratio in the developing machine, which is detected Magenta TCR Sensor determined by Toner replenishing amount control mechanism, is 12 % or more for a given number of times consecutively.
  • Page 353 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Code Item Description Rank C3451 Heat. Heater Trouble • The Heating Roller Thermistor/1 (TH1) and the Heating Roller Thermistor/2 (TH3) fails to raise a given degree of temperature even after the lapse of a given period of time after the Heating Roller Heater lamp/1 (H1) is turned ON.
  • Page 354 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Code Item Description Rank C3A01 Paper Stuck to Fuser Heater • The temperature of the Heating Roller Thermistor Roller /1 (TH1) goes down by a given level of degree compared to the temperature of a given period of time before when the paper passes on the Timing Roller and blocks the Exit Sensor (PC2).
  • Page 355 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Code Item Description Rank C5351 Power Supply Cooling Fan • The Fan Lock signal remains HIGH for a predeter- Motor/1's failure to turn mined continuous period of time while the Motor remains stationary.
  • Page 356 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Code Item Description Rank CD011 Hard disk specifications error • A hard disk that falls outside the specifications is connected. CD020 Hard disk verify error • The data abnormality is detected by the HDD ver- ify check.
  • Page 357 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Relevant Electrical Code Item Components, Units, and Rank Options CF032 getJobHDDPageToIPE() page • MFP Control Board number injustice CF033 setDivTbl() limitation over • MFP Control Board CF034 HDDQUEUE Over Flow • MFP Control Board CF041 getAPPPtrFromAPPID() •...
  • Page 358 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Relevant Electrical Code Item Components, Units, and Rank Options CF223 Next request comes during An exceptional • MFP Control Board processing of startWorkLoad- instance occurred Output () due to the unex- pected Parameter in the System F/W.
  • Page 359 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Relevant Electrical Code Item Components, Units, and Rank Options CF724 Engine/Command Queue • MFP Control Board/ Engine CF734 Panel/Command Queue • MFP Control Board/ Control Panel CF744 File Memory Transfer start-wait- •...
  • Page 360 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Relevant Electrical Code Item Components, Units, and Rank Options CFA03 setTransBandAndRepeatNum() • MFP Control Board error CFA04 Application ID error • MFP Control Board CFA05 Thread selection image process- • MFP Control Board ing mode error CFA06 getOneImgIndexNumFromTh() •...
  • Page 361 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Relevant Electrical Code Item Components, Units, and Rank Options CFA41 pcbuf_exinput.cpp,h • MFP Control Board CFA42 pcbuf_inout.cpp,h • MFP Control Board CFA43 pcbuf_exoutput.cpp,h • MFP Control Board CFA61 DMA A • MFP Control Board CFA62 DMA B •...
  • Page 362 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Relevant Electrical Code Item Components, Units, and Rank Options CFB5F Watch Dog Timer Error An exceptional • MFP Control Board interruption instance occurred due to the unex- pected Parameter in the System F/W. CFB60 PCI slave error interruption •...
  • Page 363 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Relevant Electrical Code Item Components, Units, and Rank Options CFC01 Color Number faulty • MFP Control Board CFC02 Thread Sequence malfunction • MFP Control Board CFC03 Thread Service Sequence mal- • MFP Control Board An exceptional function instance occurred...
  • Page 364 Field Service Ver. 2.0 Mar. 2006 23. Malfunction code Relevant Electrical Code Item Components, Units, and Rank Options CFD12 ASIC10 Timeout Number of DMA under operation and • MFP Control Board transfer completion line=0: DMA JPEG CFD13 ASIC10 Timeout Number of DMA under operation and •...
  • Page 365 23. Malfunction code Field Service Ver. 2.0 Mar. 2006 Relevant Electrical Code Item Components, Units, and Rank Options CFE15 ASIC10 Timeout Number of DMA under operation and • MFP Control Board transfer completion line=0: DMA-N CFF00 ASIC10 Timeout Waiting state of DMA band prepara- •...

  • Page 366: How To Reset

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.4 How to reset • Different malfunction resetting procedures apply depending on the rank of the Call Ser- vice. * List of Malfunction Resetting Procedures Call Service Rank Resetting Procedures • Trouble Reset Rank A See P.284 Rank B...

  • Page 367: C0301: Suction Fan Motor's Failure To Turn

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.5.3 C0301: Suction Fan Motor’s failure to turn Relevant Electrical Parts Mechanical Control Board (PWB-M) Right Door Assy Step Action Check the connector of motor for proper connection and correct as necessary. Change the Right Door Assy Change PWB-M 23.5.4...

  • Page 368: C2254: Color Pc Drum Motor's Turning At Abnormal Timing

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.5.7 C2254: Color PC Drum Motor’s turning at abnormal timing Relevant Electrical Parts Color PC Drum Motor (M2) Mechanical Control Board (PWB-M) Step Action M2 operation check Change PWB-M 23.5.8 C2255: Color Developing Motor’s failure to turn Relevant Electrical Parts Color Developing Motor (M3) DC Power Supply (PU1)

  • Page 369: C2551: Abnormally Low Toner Density Detected Cyan Tcr Sensor

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.5.11 C2551: Abnormally low toner density detected Cyan TCR Sensor 23.5.12 C2553: Abnormally low toner density detected Magenta TCR Sensor 23.5.13 C2555: Abnormally low toner density detected Yellow TCR Sensor Relevant Electrical Parts Imaging Unit /C Mechanical Control Board (PWB-M) Imaging Unit /M...

  • Page 370: C2557: Abnormally Low Toner Density Detected Black Tcr Sensor

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.5.17 C2557: Abnormally low toner density detected Black TCR Sensor Relevant Electrical Parts Imaging Unit /K Mechanical Control Board (PWB-M) Toner Supply Motor C/K (M7) MFP Control Board (PWB-MFP) Step Action Perform image troubleshooting procedure if image density is low.

  • Page 371: C255C: Black Tcr Sensor Adjustment Failure

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.5.22 C255C: Black TCR Sensor adjustment failure Relevant Electrical Parts Imaging Unit /K Mechanical Control Board (PWB-M) Toner Supply Motor C/K (M7) MFP Control Board (PWB-MFP) Step Action Clean or correct each contact of the Imaging Unit if faulty. M7 operation check Reinstall Imaging Unit /K Change Imaging Unit /K...

  • Page 372: C3301: Fusing Cooling Fan Motor /1'S Failure To Turn

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.5.31 C3301: Fusing Cooling Fan Motor /1’s failure to turn Relevant Electrical Parts Fusing Cooling Fan Motor/1 (M11) Mechanical Control Board (PWB-M) Step Action Check the connector of motor for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary.

  • Page 373: C3461: Fusing Unit New Article Release

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.5.39 C3461: Fusing Unit New Article Release Relevant Electrical Parts Fusing Unit Mechanical Control Board (PWB-M) Step Action Check the Fusing Unit for correct installation (whether it is secured in position). Check the Fusing Unit, PWB-M for proper connection and correct or change as necessary.

  • Page 374: C4551: Laser Malfunction (Cyan)

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.5.46 C4551: Laser malfunction (Cyan) 23.5.47 C4552: Laser malfunction (Magenta) 23.5.48 C4553: Laser malfunction (Yellow) 23.5.49 C4554: Laser malfunction (Black) Relevant Electrical Parts PH Unit PH Interface Board (PWB-D) Mechanical Control Board (PWB-M) Step Action Check the connector for proper connection and correct as necessary.

  • Page 375: C4761: Compression Hardware Timeout

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.5.51 C4761: Compression hardware timeout 23.5.52 C4765: Extraction hardware timeout 23.5.53 C4770: JBIG0 Error 23.5.54 C4771: JBIG1 Error 23.5.55 C4772: JBIG2 Error 23.5.56 C4773: JBIG3 Error 23.5.57 C4780: Compressor 0 command buffer stop failure 23.5.58 C4781: Compressor 1 command buffer stop failure 23.5.59...

  • Page 376: C5351: Power Supply Cooling Fan Motor/1'S Failure To Turn

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.5.63 C5351: Power Supply Cooling Fan Motor/1’s failure to turn Relevant Electrical Parts Power Supply Cooling Fan Motor/1 (M8) DC Power Supply (PU1) Step Action Check the connector of motor for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary.

  • Page 377: C5358: Power Supply Cooling Fan Motor/2'S Failure To Turn

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.5.67 C5358: Power Supply Cooling Fan Motor/2’s failure to turn Relevant Electrical Parts Power Supply Cooling Fan Motor/2 (M9) Mechanical Control Board (PWB-M) Step Action Check the connector of motor for proper connection and correct as necessary. Check the fan for possible overload and correct as necessary.

  • Page 378: Cd002: Job Ram Save Error

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.5.75 CD002: JOB RAM save error Relevant Electrical Parts MFP Control Board (PWB-MFP) Hard Disk Step Action Check the Hard Disk connector for proper connection and correct as necessary. Format Hard Disk. Change Hard Disk.

  • Page 379: Cd011: Hard Disk Specifications Error

    23. Malfunction code Field Service Ver. 2.0 Mar. 2006 23.5.90 CD011: Hard disk specifications error Relevant Electrical Parts Hard Disk Step Action Check the hard disk specifications. Change the hard disk. 23.5.91 CD3##: NVRAM Data error • When the data stored due to the NVRAM trouble is lost, backup data can be used for res- toration.

  • Page 380: Ce001: Abnormal Message Queue

    Field Service Ver. 2.0 Mar. 2006 23. Malfunction code 23.5.92 CE001: Abnormal message queue 23.5.93 CE003: Task error 23.5.94 CE004: Event error 23.5.95 CE005: Memory access error 23.5.96 CE006: Header access error 23.5.97 CE007: DIMM initialize error Relevant Electrical Parts MFP Control Board (PWB-MFP) Step Action...

  • Page 381: Power Supply Trouble

    24. Power supply trouble Field Service Ver. 2.0 Mar. 2006 24. Power supply trouble 24.1 Machine is not Energized at All (PU1 Operation Check) Relevant Electrical Parts Main Power Switch (S1) DC Power Supply (PU1) Mechanical Control Board (PWB-M) Step Check Item Result Action...

  • Page 382: Fusing Heaters Do Not Operate

    Field Service Ver. 2.0 Mar. 2006 24. Power supply trouble 24.3 Fusing Heaters do not Operate Relevant Electrical Parts Primary Interlock Switch (S2) DC Power Supply (PU1) Fusing Unit Step Check Item Result Action Is the power source voltage applied across PJ2PU1-1 to 3 Check wiring from power on PU1? outlet to S2 to PJ2PU1.

  • Page 383: Image Quality Problem

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.1 How to read Element date • As part of troubleshooting procedures, the numeric values set for “State Confirmation” available from “Service Mode” can be used to isolate the cause of the image problem. 4037F4E120DA 25.1.1 Table Number...

  • Page 384: Level History 1

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.1.2 Level History 1 4038F4E515DA TCR-C • Shows the T/C ratio (in 0.01 % increments). TCR-M • Standard value: 8 ± 2 % TCR-Y • Relevant Components: PH Unit, TCR Sensor K TCR-K IDC1 •...

  • Page 385: Level History 2

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.1.3 Level History 2 4038F4E516DA IDC Sensor Adjust 1 • Shows the IDC intensity adjustment value. IDC Sensor Adjust 2 • It should normally be around 40 and can range from 0 to 255. •...

  • Page 386: How To Identify Problematic Part

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.2 How to identify problematic part • This chapter is divided into two parts: “Initial Check Items” and “Troubleshooting Proce- dure by a Particular Image Quality Problem.” • When an image quality problem occurs, first go through the “Initial Check Items” and, if the cause is yet to be identified, go to “Troubleshooting Procedure by a Particular Image Quality Problem.”...

  • Page 387: Solution

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3 Solution 25.3.1 Printer Monocolor: white lines in Sub Scan Direction, white bands in Sub Scan Direction, colored lines colored bands in Sub Scan Direction A. Typical Faulty Images White lines in Sub White bands in Sub Colored lines in Sub Colored bands in...

  • Page 388: Printer Monocolor: White Lines In Main Scan Direction, White Bands In Main Scan Direction, Colored Lines In Main Scan Direction, Colored Bands In Main Scan Direction

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.2 Printer Monocolor: white lines in Main Scan Direction, white bands in Main Scan Direction, colored lines in Main Scan Direction, colored bands in Main Scan Direction A. Typical Faulty Images White lines in Main White bands in Main Colored lines in Main...

  • Page 389: Printer Monocolor: Uneven Density In Sub Scan Direction

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.3 Printer Monocolor: uneven density in sub scan direction A. Typical Faulty Images 4036fs4043c0 4036fs4044c0 4036fs4045c0 B. Troubleshooting Procedure Step Section Check Item Result Action High image density Uneven density in Sub Scan Direc- Feed 10 to 20 blank original tion occurs at a pitch of 40 mm to...

  • Page 390: Printer Monocolor: Uneven Density In Main Scan Direction

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.4 Printer Monocolor: uneven density in main scan direction A. Typical Faulty Images 4036fs4046c0 4036fs4047c0 B. Troubleshooting Procedure Step Section Check Item Result Action Imaging Unit The surface of the PC Drum is Change Imaging Unit.

  • Page 391: Printer Monocolor: Low Image Density

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.5 Printer Monocolor: low image density A. Typical Faulty Images ABCDE ABCDE ABCDE ABCDE ABCDE 4036fs4036c0 B. Troubleshooting Procedure Step Section Check Item Result Action State Confirm → Table Check data for Vg and Vdc. Go to next step.
  • Page 392 Field Service Ver. 2.0 Mar. 2006 25. Image quality problem Step Section Check Item Result Action Image Process “Conv. Value” falls within the speci- Go to step 19. Adjustment → X-Rite fied range as checked through Gra- Calibration (Grada- dation Adjust. tion Adjust) Max: 0 ±...

  • Page 393: Printer Monocolor: Gradation Reproduction Failure

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.6 Printer Monocolor: gradation reproduction failure A. Typical Faulty Images 4036fs4048c0 4036fs4049c0 B. Troubleshooting Procedure Step Section Check Item Result Action Photo/Density Original type and screen pattern Change screen pattern. are selected properly.

  • Page 394: Printer Monocolor: Foggy Background

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.7 Printer Monocolor: foggy background A. Typical Faulty Images ABCD ABCD ABCD ABCD ABCD 4036fs4030c0 B. Troubleshooting Procedure Step Section Check Item Result Action State Confirmation → Check data for Vg and Vb. Go to next step.
  • Page 395 25. Image quality problem Field Service Ver. 2.0 Mar. 2006 Step Section Check Item Result Action Image Process After the Reset + Stabilizer Go to next step. Adjustment → sequence has been completed, run Stabilizer → Reset + Gradation Adjust. Stabilizer (Service Mode) The problem has been eliminated...

  • Page 396: Printer Monocolor: Void Areas, White Spots

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.8 Printer Monocolor: void areas, white spots A. Typical Faulty Images Void areas White spots 4036fs4051c0 4036fs4050c0 B. Troubleshooting Procedure Step Section Check Item Result Action Image Check There are void areas at the front See P.350 side or high density section.

  • Page 397: Printer Monocolor: Colored Spots

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.9 Printer Monocolor: colored spots A. Typical Faulty Images Colored spots 4036fs4052c0 B. Troubleshooting Procedure Step Section Check Item Result Action Imaging Unit Developing bias contact terminal Clean contact terminal makes good connection.

  • Page 398: Printer Monocolor: Blurred Image

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.10 Printer Monocolor: blurred image A. Typical Faulty Images Blurred image 4036fs4031c0 B. Troubleshooting Procedure Step Section Check Item Result Action PH Unit The surface of the PH Window is Clean with cleaning jig.

  • Page 399: Printer Monocolor: Blank Print, Black Print

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.11 Printer Monocolor: blank print, black print A. Typical Faulty Images Blank print Black print 4036fs4038c0 4036fs4039c0 B. Troubleshooting Procedure Step Section Check Item Result Action Image Check A blank print occurs. Check PH Unit connector for proper connection.

  • Page 400: Printer Monocolor: Uneven Image

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.12 Printer Monocolor: uneven image A. Typical Faulty Images 4138fs4507c0 B. Troubleshooting Procedure Step Section Check Item Result Action Toner Cartridge The Toner Cartridge of every color Re-install it. is surely installed. PH Unit The PH Unit is surely installed.

  • Page 401: Printer 4-Color: White Lines In Sub Scan Direction, White Bands In Sub Scan Direction, Colored Lines In Sub Scan Direction, And Colored Bands In Sub Scan Direction

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.13 Printer 4-Color: white lines in sub scan direction, white bands in sub scan direction, colored lines in sub scan direction, and colored bands in sub scan direction A. Typical Faulty Images White lines in Sub White bands in Sub Colored lines in Sub...

  • Page 402: Printer 4-Color: White Lines In Main Scan Direction, White Bands In Main Scan Direction, Colored Lines In Main Scan Direction, And Colored Bands In Main Scan Direction

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.14 Printer 4-Color: white lines in main scan direction, white bands in main scan direction, colored lines in main scan direction, and colored bands in main scan direction A. Typical Faulty Images White lines in Main White bands in Main Colored lines in Main...

  • Page 403: Printer 4-Color: Uneven Density In Sub Scan Direction

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.15 Printer 4-Color: uneven density in sub scan direction A. Typical Faulty Images 4036fs4043c0 4036fs4044c0 B. Troubleshooting Procedure Step Section Check Item Result Action Image Transfer Belt Fingerprints, oil, or other foreign Clean with specified sol- Unit matter is evident on the Image...

  • Page 404: Printer 4-Color: Uneven Density In Main Scan Direction

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.16 Printer 4-Color: uneven density in main scan direction A. Typical Faulty Images 4036fs4046c0 4036fs4047c0 B. Troubleshooting Procedure Step Section Check Item Result Action Image Transfer Belt Fingerprints, oil, or other foreign Clean with specified sol- Unit matter is evident on the Image...

  • Page 405: Printer 4-Color: Low Image Density

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.17 Printer 4-Color: low image density A. Typical Faulty Images ABCDE ABCDE ABCDE ABCDE ABCDE 4036fs4036c0 B. Troubleshooting Procedure Step Section Check Item Result Action Paper Paper is damp. Change paper to one just unwrapped from its pack- age.

  • Page 406: Printer 4-Color: Poor Color Reproduction

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.18 Printer 4-Color: poor color reproduction A. Typical Faulty Images 4036fs4058c0 B. Troubleshooting Procedure Step Section Check Item Result Action Paper Paper is damp. Change paper to one just unwrapped from its pack- age.

  • Page 407: Printer 4-Color: Incorrect Color Image Registration

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.19 Printer 4-Color: incorrect color image registration A. Typical Faulty Images 4036fs4032c0 B. Troubleshooting Procedure Step Section Check Item Result Action Warning display The maintenance call mark is dis- Take action according to played on the panel.

  • Page 408: Printer 4-Color: Void Areas, White Spots

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.20 Printer 4-Color: void areas, white spots A. Typical Faulty Images Void areas White spots 4036fs4051c0 4036fs4050c0 B. Troubleshooting Procedure Step Section Check Item Result Action Image Check There are void areas at the front See P.365 side or high density section.

  • Page 409: Printer 4-Color: Colored Spots

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.21 Printer 4-Color: colored spots A. Typical Faulty Images 4036fs4052c0 B. Troubleshooting Procedure Step Section Check Item Result Action Imaging Unit The surface of the PC Drum is Change Imaging Unit. scratched.

  • Page 410: Printer 4-Color: Poor Fusing Performance, Offset

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.22 Printer 4-Color: poor fusing performance, offset A. Typical Faulty Images Poor fusing performance Offset 4036fs4059c0 4036fs4060c0 B. Troubleshooting Procedure Step Section Check Item Result Action Paper Paper type does not match. Change the setting.

  • Page 411: Printer 4-Color: Brush Effect, Blurred Image

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.23 Printer 4-Color: brush effect, blurred image A. Typical Faulty Images Brush effect Blurred image 4036fs4061c0 4036fs4031c0 B. Troubleshooting Procedure Step Section Check Item Result Action Paper Paper is damp. Change paper to one just unwrapped from its pack- age.

  • Page 412: Printer 4-Color: Back Marking

    Field Service Ver. 2.0 Mar. 2006 25. Image quality problem 25.3.24 Printer 4-Color: back marking A. Typical Faulty Images 4036fs4062c0 4036fs4063c0 B. Troubleshooting Procedure Step Section Check Item Result Action 2nd Image Transfer Image Transfer Roller is scratched Change 2nd Image Trans- Roller Unit or dirty.

  • Page 413: Printer 4-Color: Uneven Image

    25. Image quality problem Field Service Ver. 2.0 Mar. 2006 25.3.25 Printer 4-Color: uneven image A. Typical Faulty Images 4138fs4507c0 B. Troubleshooting Procedure Step Section Check Item Result Action Toner Cartridge The Toner Cartridge of every color Re-install it. is surely installed. PH Unit The PH Unit is surely installed.

  • Page 414: Controller Trouble

    Field Service Ver. 2.0 Mar. 2006 26. Controller trouble 26. Controller trouble 26.1 Unable to print over the network 26.1.1 The “RIP” is displayed on the machine control panel. Step Check Result Action An error on machine side Correct the error. (Paper running out, toner running out, etc.) Waiting its turn Check the machine control panel for...
  • Page 415 26. Controller trouble Field Service Ver. 2.0 Mar. 2006 Blank Page...

  • Page 416: Appendix

    Field Service Ver. 2.0 Mar. 2006 27. Parts layout drawing Appendix 27. Parts layout drawing 27.1 Main unit 27.1.1 Engine section [12] [11] [10] 4038F5C201AA IDC/Registration Sensor/2 (SE2) Mechanical Control Board (PWB-M) IDC/Registration Sensor/1 (SE1) Slide Interface Board (PWB-SIF) Control Panel (UN201) DIMM/0 (WORK0) High Voltage Unit (HV1) [10]...
  • Page 417 27. Parts layout drawing Field Service Ver. 2.0 Mar. 2006 [13] [12] [11] [10] 4038F5C202AA Fusing Drive Motor (M4) Cooling Fan Motor/1 (M12) Main Motor (M1) Toner Supply Motor Y/M (M6) Fusing Cooling Fan Motor/2 (M11) [10] Cooling Fan Motor/2 (M22) Power Supply Cooling Fan Motor/1 (M8) [11] Toner Supply Motor C/K (M7)
  • Page 418 Field Service Ver. 2.0 Mar. 2006 27. Parts layout drawing [12] [11] [10] 4038F5C203AA Right Door Switch (S5) Front Door Switch/2 (S4) Primary Interlock Switch (S2) Hard Disk Drive (HDD) *1 PH Unit Main Erase Lamp/Y (LA4) Main Power Switch (S1) [10] Main Erase Lamp/M (LA3) Total Counter (CNT1)
  • Page 419 27. Parts layout drawing Field Service Ver. 2.0 Mar. 2006 [13] [12] [11] [10] 4038F5C204AA Developing Clutch/K (CL4) Waste Toner Full Sensor (PC8) Exit Sensor (PC2) Color PC Drive Main Sensor (PC17) Temperature/Humidity Sensor (SE3) [10] Color PC Drive Sub Sensor (PC18) Registration Roller Sensor (PC1) [11] Black PC Drive Main Sensor (PC15)

  • Page 420: Tray 1

    Field Service Ver. 2.0 Mar. 2006 27. Parts layout drawing 27.1.2 Tray 1 4038F5C508DA Tray 1 Paper Feed Clutch (CL2) Tray 1 Paper Size Board (PWB-I) Tray 1 Paper Empty Sensor (PC10) Tray 1 Paper Near-Empty Sensor (PC11) Tray 1 CD Paper Size Sensor (PC9) Tray 1 Device Detection Sensor (PC12)

  • Page 421: Tray 2/Multiple Bypass Tray

    27. Parts layout drawing Field Service Ver. 2.0 Mar. 2006 27.1.3 Tray 2/Multiple bypass tray [19] [18] [17] [16] [15] [14] [13] [12] [11] [10] 4038F5C504DA Tray 2 Vertical Transport Motor (M2-PC) [11] Tray 2 Lift-Up Sensor (PC7-PC) Tray 2 Door Set Sensor (PC5-PC) [12] Tray 2 Paper Size Board (PWB-I-PC) Bypass Lift-Up Sensor (PC14)
  • Page 422 © 2006 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2006 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Printed in Japan Printed in Japan Use of this manual should be strictly supervised to Use of this manual should be strictly supervised to DD4038PE2-PRxxxx DD4038PE2-PRxxxx avoid disclosure of confidential information.

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