Components; Returning An Ex9200 Switch Or Component For Repair Or Replacement - Juniper EX9214 Hardware Manual

CHAPTER 26
Contacting Customer Support and
Returning the Chassis or Components

Returning an EX9200 Switch or Component for Repair or Replacement

Related
Documentation
Copyright © 2015, Juniper Networks, Inc.
Returning an EX9200 Switch or Component for Repair or Replacement on page 243
Locating the Serial Number on an EX9214 Switch or Component on page 244
Contacting Customer Support to Obtain Return Materials Authorization for
Switches on page 250
Packing an EX9200 Switch or Component on page 252
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the chassis if you need to return the switch. If you need
1.
to return one or more components, determine the serial number for each component.
For instructions, see Locating the Serial Number on an EX9204 Switch or Component,
Locating the Serial Number on an EX9208 Switch or Component, or
Number on an EX9214 Switch or Component" on page
Obtain an RMA number from JTAC as described in
2.
Obtain Return Materials Authorization for Switches" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
EX9204 Switch Hardware Overview
EX9208 Switch Hardware Overview
"Contacting Customer Support to
252.
.
"Locating the Serial
244.
250.
"Packing an EX9200 Switch
243