Juniper EX9214 Hardware Manual page 275

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Copyright © 2015, Juniper Networks, Inc.
Chapter 26: Contacting Customer Support and Returning the Chassis or Components
See Locating the Serial Number on an EX Series Redundant Power System or Redundant
Power System Components
See Locating the Serial Number on an OCX1100 Switch or Component
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the switch when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC:
http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see
http://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Packing an EX2200 Switch or Component for Shipping
Packing an EX3200 Switch or Component for Shipping
Packing an EX3300 Switch or Component for Shipping
Packing an EX4200 Switch or Component for Shipping
Packing an EX4200 Switch or Component for Shipping
Packing an EX4300 Switch or Component for Shipping
Packing an EX4500 Switch or Component for Shipping
Packing an EX4550 Switch or Component for Shipping
Packing an EX6200 Switch or Component
Packing an EX8200 Switch or Component
Packing an EX9200 Switch or Component on page 252
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