Minor Issues - Polycom ViewStation EX Administrator's Manual

Symptom
The monitor screen
remains blank when
you pick up the
remote control.
One or more system
components do not
operate properly.

Minor Issues

Symptom
Cannot access the
system from the
browser.
© Polycom, Inc.
System Cause
All The monitor's power cord is
not plugged in.
The monitor is powered off.
The monitor is not connected
correctly to the system.
All The components are not
powered on.
The components are not
connected properly.
The issues in this table do not prevent meaningful communication, but detract
from the videoconference experience.
System Cause
All DHCP Client is ON and no
DHCP server is available.
The system or your computer
is not connected to the LAN
Bad LAN cable.
Your PC is on a different
subnet and there is a router
between you and your system.
There is a firewall between
your PC and your system.
Chapter 7 - Diagnostics and General Troubleshooting
Solution
Connect the monitor's power cord and
then power on the monitor.
Power on the monitor.
Verify that the monitor is connected
correctly according to the installation
procedures in Main Monitor on
page 2-5.
Verify that components' power cords
are connected to power outlets, and
that they have been powered on.
Verify that the cables are connected
correctly according to the installation
procedures in Setting Up Your System
Hardware on page
Solution
Contact your network administrator.
Check the LAN cable to the LAN port
on the rear of the system.
Check the LAN cable to your computer.
Check the lights on the back of the
system. There should be a steady
green light indicating a connection to
the LAN, and a flashing orange light
indicating LAN traffic.
Change your PC or system subnet
mask and IP address so that they are
both on the same LAN or subnet.
Consult your network administrator.
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