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Step 12
Retrieving Memory Dump Logs
This procedure explains how to retrieve log files of SCOPIA XT Series internal system activities
and memory dump. For more information, see
page
Procedure
Step 1
Step 2
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0
•
eth1—for GLAN2
•
any—for both GLAN1 and GLAN2; in this case packets for both GLAN1 and GLAN2 are
collected into the same log file.
Start retrieving the logs using this command:
CAP-START
Reproduce the problem you want to report to customer support.
Stop retrieving the logs using this command:
CAP-STOP
Export the retrieved logs onto the embedded web site of your SCOPIA XT Series:
PUB-TO-WEB
Access the embedded web page on the SCOPIA XT Series using this address:
http://<XTSeries_IP_Address>/web/netlog.
Enter a username and a password.
The default user name is CustomerSupport; the default password is 5678.
Download logs from the flash memory device onto the computer.
34.
Access the SCOPIA XT Series web interface.
In the User Settings tab, select Diagnostics > Utilities > Customer Support Package.
"How to Retrieve SCOPIA XT Series Logs" on
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