Retrieving Memory Dump Logs - RADVision SCOPIA XT5000 Series Administrator's Manual

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Retrieving Memory Dump Logs

This procedure explains how to retrieve log files of SCOPIA XT Series internal system activities
and memory dump. For more information, see
page
Procedure
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RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0
At a prompt, enter this command:
cd NETLOG
At the next prompt, enter OK.
If there are logs you retrieved earlier on the RAM, remove them by using this command: CAP-
CLEAR.
This command clears logs from both the unit's RAM and flash memory.
Define the interface card using this command:
CAP-SET-INTERFACE<type of interface>
Where the type of interface is one of these values:
•
eth0—for GLAN1
•
eth1—for GLAN2
•
any—for both GLAN1 and GLAN2; in this case packets for both GLAN1 and GLAN2 are
collected into the same log file.
Start retrieving the logs using this command:
CAP-START
Reproduce the problem you want to report to customer support.
Stop retrieving the logs using this command:
CAP-STOP
Export the retrieved logs onto the embedded web site of your SCOPIA XT Series:
PUB-TO-WEB
Access the embedded web page on the SCOPIA XT Series using this address:
http://<XTSeries_IP_Address>/web/netlog.
Enter a username and a password.
The default user name is CustomerSupport; the default password is 5678.
Download logs from the flash memory device onto the computer.
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Access the SCOPIA XT Series web interface.
In the User Settings tab, select Diagnostics > Utilities > Customer Support Package.
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