RADVision SCOPIA XT1000 Piccolo Administrator's Manual page 30

Solution
Problem
Solution
Solution
Problem
Solution
Solution
Solution
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0
Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the
in the top bar on the menu screens.
Cannot connect to a videoconference.
Check you dialed the correct conference number.
Check you are registered to the correct gatekeeper or SIP Proxy.
The other party in a call cannot see or hear me.
Make sure your Microphone Pod is correctly connected to the system.
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top
bar of the system's menus: No video
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1.
Disconnect the call.
2.
Select the Advanced options button
Figure 3-1
3.
Check that the call type is set to Audio & Video.
4.
Redial the same contact.
or No audio .
.
Changing advanced call settings
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Troubleshooting | 26