Troubleshooting With The Leds And The Reset Button - Compaq StorageWorks Installation Manual

3-2 Compaq StorageWorks Fibre Channel Storage Hub 12 Installation Guide
Troubleshooting with the LEDs and the
Reset Button
Writer: Susan Caesar Project: Compaq StorageWorks Fibre Channel Storage Hub 12 Installation Guide Comments:
Part Number: 340662-002 File Name: d-ch3 Troubleshooting.doc Last Saved On: 4/16/99 8:25 AM
If you are having problems with the hub, find the symptom in Table 3-1 that
best describes what you are observing, and attempt the solution that seems
appropriate. Where more than one solution is possible, the most likely solution
is listed first.
Troubleshooting with LEDs and Reset Button
Problem
GBIC LED staying on after
GBIC Module removed
from hub
GBIC LED not illuminating
when GBIC Module
connected to hub
Bypass Port LED
illuminating for an active
port
Fault LED remaining on
after the 60-second self
test
Power LED staying off
when the LED should be
on
Some of the LEDs not
working properly
Compaq Confidential – Need to Know Required
Table 3-1
Probable Cause
Faulty hub Call Customer Support.
1. GBIC Module not 1. Try reinserting GBIC Module.
inserted correctly.
2. Check the GBIC Module.
2. Faulty GBIC Module Reinsert or replace GBIC
Module.
3. Faulty hub
3. Call Customer Support.
1. Faulty FC-AL device 1. Check the attached FC-AL
device to see if faulty or turned
2. Faulty cable
off.
3. Faulty hub
2. Check or replace the cable.
3. Call Customer Support.
1. Temperature fault 1. Make sure air baffles not
obstructed. Check ambient
2. Faulty hub
temperature.
2. Call Customer Support.
Hub not getting voltage Check the line voltage.
Check or replace the power cord.
Call Customer Support.
Unidentified error exits Press Reset Button to reinitialize
loop. Resetting the hub disrupts the
network, which can impact
performance. This will not normally
corrupt data on disk drives attached
to hub.
Suggestion