Uniform Call Distribution (Ucd) - Siemens HiPath 2000 User Manual

Step by Step
H1875Destinations
M0203UCD g
M0175Log on
M0176Log off
H1875Destinations
M0203UCD g
M0178Not available
M0177Available

Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
Logging on and off at the beginning and end of your
shift
N
Open the Program/Service menu
g
Confirm.
Select and confirm the option shown
Confirm
or
select and confirm the option shown.
j
To log on, enter your identification number
("T0989Agent:"). Contact your service personnel to find
out what it is.
Logging on and off during your shift
N
Open the Program/Service menu
g
Confirm.
Select and confirm the option shown
Confirm
or
select and confirm the option shown.
[1] "Differing display view in a HiPath 4000 environment"
Using team functions
page 31.
[1]
.
page 31.
[1]
.
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