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Siemens HiPath 2000 Operating Instructions Manual

Siemens hipath / openstage telephones operating instructions.
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Documentation
HiPath 2000, HiPath 3000, HiPath 5000
HiPath OpenOffice
OpenStage 40, OpenStage 40 G
OpenStage Key Module 40
OpenStage Busy Lamp Field 40
Operating Instructions
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open

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   Summary of Contents for Siemens HiPath 2000

  • Page 1 Documentation HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice OpenStage 40, OpenStage 40 G OpenStage Key Module 40 OpenStage Busy Lamp Field 40 Operating Instructions Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...
  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking in- valid.
  • Page 3: Location Of The Telephone

    An update action is indicated by messages on the display and/or by flashing LEDs. Internet-based documentation This and other documentation can be found on the Internet at: http://www.enterprise-communications.siemens.com > Products > Phones & Clients > (Select Product) > Downloads. To view and print documentation in PDF format, you require Acrobat Reader (free software): http://www.adobe.com...
  • Page 4: Table Of Contents

    Table of Contents Table of Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Table of Contents Basic functions ......30 Answering a call ......... . 30 Answering a call via the handset .
  • Page 6 Voice encryption (only for HiPath 2000/3000/5000/HiPath OpenOffice EE) ... 78 Notes on voice encryption ....... . 78 Turning ringer cutoff on and off.
  • Page 7 Table of Contents Locking another telephone to prevent unauthorized use ... 83 Saving your PIN ......... . . 84 More functions/services .
  • Page 8 Table of Contents Using team functions......108 Activating/deactivating a group call ......108 Accepting a call for another member of your team .
  • Page 9 Table of Contents Index ........127 Overview of functions and codes.
  • Page 10: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
  • Page 11: Intended Use

    Voice encryption Your OpenStage 40/40 G, software release 2 (V1 R2.xxxx) and later, sup- ports voice encryption on HiPath 2000/3000/5000 (R 4 and later), HiPath OpenOffice EE (V1). This allows you to use your OpenStage to per- form tap-proof calls. Voice transmission is encrypted and data is decrypted at the other call party’s phone and vice versa.
  • Page 12: Multi-line Telephone, Executive/secretary Functions

    General information Multi-line telephone, executive/secretary functions Your OpenStage 40/40 G is a "multi-line telephone". This means that your service personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.
  • Page 13: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 40/40 G You can make and receive calls as normal using the handset. The display permits intuitive operation of the phone page 23.
  • Page 14: Ports On The Underside Of The Phone

    Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit Network switch Headset Busy Lamp field ey module Handset Properties of your OpenStage 40/40 G OpenStage 40 G LCD display, 40 x 6 characters Illuminated display Programmable sensor keys Full-duplex speakerphone function...
  • Page 15: Using Network Ports More Efficiently

    Getting to know your OpenStage phone Using network ports more efficiently has a built-in 10/100 Mbps Ethernet switch.OpenStage 40 OpenStage 40 G has a 1000 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. Network switch OpenStage 40/40 G Using this connection option saves one network port for each switch used...
  • Page 16: Openstage Key Module 40

    You can attach up to two OpenStage Key Module 40 to your OpenStage 40/40 G. Other technical explanations, safety notices, and installation instruc- tions can be found in the relevant documentation. You can find this on the Internet at http://www.enterprise-communications.siemens.com...
  • Page 17: Openstage Busy Lamp Field 40

    Other technical explanations, safety notices, and installation instruc- tions can be found in the relevant documentation. You can find these on the Internet at http://www.enterprise-communications.siemens.com Key label Your OpenStage Busy Lamp Field 40 is delivered with label strips. Write functions or names in the white fields on the label strips.
  • Page 18: Keys

    Getting to know your OpenStage phone Keys Function keys Function when key is pressed End (disconnect) call page 35. Redialing page 34. Button for fixed call forwarding (with red LED key) page 38. Open mailbox (with red LED key) page 27. Open Program/Service menu (with red LED key) page 29.
  • Page 19: 5-way Navigator

    Getting to know your OpenStage phone 5-way navigator Remove the protective film from the ring around the 5-way naviga- tor before using the phone. With this control, you can manage most of your phone’s functions, as well as its displays. Operation Functions when key is pressed In idle mode:...
  • Page 20: Programmable Sensor Keys

    Getting to know your OpenStage phone Programmable sensor keys Your OpenStage 40/40 G has six illuminated sensor keys. You can assign functions and phone numbers to them on two levels. Increase the number of programmable sensor keys by connecting a key module page 16.
  • Page 21: Keypad

    Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number key on the keypad twice.
  • Page 22 Getting to know your OpenStage phone Text input Enter the required characters via the keypad. Select the functions using the keys Confirm your entry with Example: Changing the key label page 74. 10:29 WED 28.11.07 L1 label: Ma Characters entered Save Save entry Delete Character...
  • Page 23: Display

    Getting to know your OpenStage phone Display Your OpenStage 40/40 G comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs page 119. Idle mode If there are no calls taking place or settings being made, your OpenStage 40/40 G is in idle mode.
  • Page 24 Getting to know your OpenStage phone Idle menu When in idle mode, press a key on the 5-way navigator page 19 to dis- play the idle menu. You can call up various functions here. It includes se- lected functions from the Program/Service menu page 29.
  • Page 25: Telephony Dialogs

    Getting to know your OpenStage phone Telephony dialogs Connection-dependent conditions and situations, e.g. when your tele- phone rings, when dialing a number, or during a call, are depicted graphi- cally on the display. Situation-dependent functions that automatically appear on the display can be selected and activated with the 5-way navigator page 19.
  • Page 26 Getting to know your OpenStage phone Appearance during an ongoing call Example: You are connected with a caller. Icon indicating call status Smith Michael 3:16 Call duration 100168 Current connection Consultation Options relevant to situation; Save number scroll bar shows that more op- Start conference tions are available.
  • Page 27: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions, are displayed in this application in addition to messag- es received. Messages You can send short text messages to individual internal stations or groups.
  • Page 28: Caller List

    Getting to know your OpenStage phone Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details).
  • Page 29: Program/service Menu

    Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Program/Service: Destinations Feature Settings Use speed dialing The menu structure comprises several levels.
  • Page 30: Basic Functions

    Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 13 care- fully before performing any of the steps de- scribed here on your phone. Answering a call Your OpenStage phone rings with the tone signal set when an incoming call is received.
  • Page 31: Answering A Call Via The Loudspeaker

    Basic functions Step by Step Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the tele- phone set in speakerphone mode is about 50 cm (approx.
  • Page 32: Switching To The Handset

    Basic functions Step by Step Switching to the handset Prerequisite: You are engaged in a call in speakerphone mode. Lift the handset. The LED key goes out. Proceed with your call. Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.
  • Page 33: Making Calls

    Basic functions Step by Step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. Pay attention to the notes on voice encryption page 78. The called party does not answer or is busy Replace the handset.
  • Page 34: Dialing With Dds Keys

    Basic functions Step by Step Dialing with DDS keys Prerequisite: You have saved a number on a DDS key page 73. Press the key with a saved number. If the number is saved on the second layer, press the shift key first. Pay attention to the notes on voice encryption page 78.
  • Page 35: Ending A Call

    Basic functions Step by Step Ending a call Replace the handset. Press the key shown. Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing.
  • Page 36: Calling A Second Party (consultation)

    Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Consultation Confirm. Call the second party. Pay attention to the notes on voice encryption page 78.
  • Page 37: Transferring A Call

    Basic functions Step by Step Transferring a call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. Consultation Confirm. Enter the number of the party to which you want to transfer the call.
  • Page 38: Call Forwarding

    Basic functions Step by Step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
  • Page 39: Using Call Forwarding No Reply (cfnr)

    Basic functions Step by Step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone. Open the Program/Service menu page 29.
  • Page 40: Call Forwarding In The Event Of Telephone Failure (cfss)

    Basic functions Step by Step Call forwarding in the event of telephone failure (CFSS) If configured (consult your service personnel), you can define an internal or external call forwarding destination that activates in the event of telephone failure. Open the Program/Service menu page 29.
  • Page 41: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (msn) (not For U.s.)

    Basic functions Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.
  • Page 42: Using Callback

    Basic functions Step by Step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •...
  • Page 43: Viewing And Deleting A Stored Callback

    Basic functions Step by Step Viewing and deleting a stored callback if nec. Press the programmed sensor key "Callback". Open the idle menu page 24. View callbacks Select and confirm the option shown Next callback Select and confirm to display additional entries. Deleting a displayed entry Delete Confirm.
  • Page 44: Enhanced Phone Functions

    Enhanced phone functions Step by Step Enhanced phone functions Answering calls Answering a call with a headset Prerequisite: The headset is connected. The LED flashes when a call is received. Press the key shown. The LED lights up. Answer Confirm. Pay attention to the notes on voice encryption page 78.
  • Page 45: Using The Speakerphone

    Enhanced phone functions Step by Step Press the flashing key. Pay attention to the notes on voice encryption page 78. Accepting a call in a team page 110. Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement.
  • Page 46: Answering Calls From The Entrance Telephone And Opening The Door46

    Enhanced phone functions Step by Step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...
  • Page 47: Accepting A Call From An Answering Machine

    Enhanced phone functions Step by Step Opening the door with a code (at the door) After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or may not be forwarded.
  • Page 48: Making Calls

    Enhanced phone functions Step by Step Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest.
  • Page 49: Using The Caller List

    Enhanced phone functions Step by Step Using the caller list Detailed information, as well as a sample display entry are provided on page 28. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu page 24.
  • Page 50: Dialing A Number From The Internal Directory

    Enhanced phone functions Step by Step Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one was con- figured for your system.
  • Page 51: Using The Ldap Directory

    Enhanced phone functions Step by Step Using the LDAP directory If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been con- figured in the system.
  • Page 52 Enhanced phone functions Step by Step The result is displayed If only one name is found, it is displayed. Call Confirm. If several names are found (max. 50), the first name is displayed. Press, Scroll Next select and confirm the option shown, Scroll Previous select and confirm the option shown.
  • Page 53: Making Calls Using System Speed-dial Numbers

    Enhanced phone functions Step by Step Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial num- bers (consult your service personnel). Open the Program/Service menu page 29. Use speed dialing Select and confirm the option shown. Enter a three-digit speed-dial number. Pay attention to the notes on voice encryption page 78.
  • Page 54: Talking To Your Colleague With A Speaker Call

    Enhanced phone functions Step by Step Press the key shown. Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. Change Confirm. First enter the external code and then the external sta- tion number.
  • Page 55: Talking To Your Colleague With Discreet Calling

    Enhanced phone functions Step by Step Talking to your colleague with discreet calling If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (dis- creet calling).
  • Page 56: Assigning A Station Number (not For U.s.)

    Enhanced phone functions Step by Step Assigning a station number (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.
  • Page 57: During A Call

    Enhanced phone functions Step by Step During a call Using call waiting (second call) Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can block the second call or the signal tone...
  • Page 58: Preventing And Allowing Call Waiting (automatic Camp-on)

    Enhanced phone functions Step by Step Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent or allow a second call page 57 from being signaled by automatic camp-on during an ongoing call. Open the Program/Service menu page 29.
  • Page 59: Parking A Call

    Enhanced phone functions Step by Step Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call.
  • Page 60: Holding External Calls

    Enhanced phone functions Step by Step Holding external calls If you have programmed a hold key on your phone page 68, you can put external calls on hold. Then all other stations can accept the call on the as- signed trunk. Press the "Hold"...
  • Page 61: Conducting A Conference

    Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference.
  • Page 62: Activating Tone Dialing/dtmf Suffix-dialing

    Enhanced phone functions Step by Step Leaving a conference Conference 01:39 Confirm. Leave conference Select and confirm the option shown. Replace the handset, if this feature is configured (con- tact your service personnel). Ending a conference Conference 01:39 Confirm. End conference Select and confirm the option shown.
  • Page 63: Recording A Call

    Enhanced phone functions Step by Step Recording a call If configured (contact your service personnel for de- tails), you can record an active call. Prerequisite: You are on a call, the "Recording" key is configured page 68. Press the "Recording" key. The LED lights up. You and the other party hear an announcement that re- cording has started and as long as recording is still run- ning, you hear an acoustic signal approx.
  • Page 64: Transferring A Call After A Speaker Call Announcement In A Group

    Enhanced phone functions Step by Step Transferring a call after a speaker call announcement in a group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, page 108) to announce a call in progress to a group of users page 54.
  • Page 65: Send Trunk Flash

    Enhanced phone functions Step by Step Send trunk flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.
  • Page 66: If You Cannot Reach A Destination

    Enhanced phone functions Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.
  • Page 67: Using Night Answer

    Enhanced phone functions Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel (standard night answer service) or by you (temporary night answer service).
  • Page 68: Programming Sensor Keys

    Programming sensor keys Step by Step Programming sensor keys You can program frequently used functions, station numbers or procedures on your OpenStage 40/40 G’s sensor keys. Configuring function keys See also page 20. A list of all available functions is displayed, see the overview page 69.
  • Page 69: Overview Of Functions

    Programming sensor keys Step by Step Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls More features • The available functions depend on your configu- ration. If a function is missing, contact your ser- vice personnel.
  • Page 70 Programming sensor keys Step by Step Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward Line: Flashing slowly - your line is a call forwarding destina- tion.
  • Page 71: Programming A Procedure Key

    Programming sensor keys Step by Step Programming a procedure key Numbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. For example the function "Associated dial" page 56 together with the required input (number of the phone to for which the call should be made and the number to be dialed) can be saved on a sensor key.
  • Page 72 Programming sensor keys Step by Step Select the saved procedure by pressing the key. Procedures with activatable/deactivatable func- tions are activated with one press of the button and deactivated with the next. You can press the procedure key during a call to automatically send the saved digits as DTMF sig- nals page 62.
  • Page 73: Configuring Repdial Keys

    Programming sensor keys Step by Step Configuring repdial keys You can also program internal and external station num- bers on the second level. The LED function is not avail- able for internal station numbers on the second level. To program the second level, you must program a "Shift" page 68.
  • Page 74: Changing The Label

    Programming sensor keys Step by Step Changing the label The label set when a repdial key was programmed can also be subsequently changed. You cannot change the labels on function keys. Changing the label Open the Program/Service menu page 29. Prog.
  • Page 75: Displaying And Assigning Call Charges

    Displaying and assigning call charges Step by Step Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.
  • Page 76: Displaying Call Charges For Another Telephone (not For U.s.)

    Displaying and assigning call charges Step by Step Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function "Show call charges"...
  • Page 77: Dialing With Call Charge Assignment

    Displaying and assigning call charges Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined ac- count codes for you. Open the Program/Service menu page 29. Calls Select and confirm the option shown. Account code Select and confirm the option shown.
  • Page 78: Privacy/security

    Privacy/security Step by Step Privacy/security Voice encryption (only for HiPath 2000/3000/5000/ HiPath OpenOffice EE) Please see also the explanations on page 11. Notes on voice encryption Notification of unencrypted calls Your service personnel can define at the communica- tion system whether you are notified of unencrypted calls and how.
  • Page 79: Turning Ringer Cutoff On And Off

    Privacy/security Step by Step Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ring- er cutoff function. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).
  • Page 80: Caller Id Suppression

    Privacy/security Step by Step Caller ID suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu page 24. Suppress call ID Select and confirm the option shown.
  • Page 81: Monitoring A Room

    Privacy/security Step by Step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Open the Program/Service menu page 29.
  • Page 82: Locking The Telephone To Prevent Unauthorized Use

    Privacy/security Step by Step Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your absence. You can see whether the function is activated or deacti- vated from the corresponding icon in the status bar on the display page 23.
  • Page 83: Locking Another Telephone To Prevent Unauthorized Use

    Privacy/security Step by Step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unautho- rized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
  • Page 84: Saving Your Pin

    Privacy/security Step by Step Saving your PIN Enter the lock code to use the functions • for protecting your phone against unauthorized use page 82 • for using another telephone like your own page 90. You can save this code. If you forget your code, contact your service per- sonnel to have the default code restored.
  • Page 85: More Functions/services

    More functions/services Step by Step More functions/services Appointments function You can configure your phone to call you to remind you about appointments page 86. You must save the required call times. You can enter a single appointment that will take place in the next twenty four hours or you can enter a daily recurring ap- pointment.
  • Page 86: Using Timed Reminders

    More functions/services Step by Step Using timed reminders Prerequisite: You have saved a reminder page 85. The saved time arrives. Reminder at 1200 The phone is ringing. The appointment time is dis- played. Press key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is re- peated five times and then deleted.
  • Page 87: Viewing And Editing Incoming Messages

    More functions/services Step by Step Displaying and deleting messages you have sent Prerequisite: The recipient has not yet accepted a sent message. Open the idle menu page 24. View sent message Select and confirm the option shown. Message sent Confirm. The text message is displayed.
  • Page 88: Leaving An Advisory Message

    More functions/services Step by Step Leaving an advisory message You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. Open the idle menu page 24.
  • Page 89: Displaying The Number Of Waiting Calls/overload Display

    More functions/services Step by Step Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you programmed the "View number of calls" page 68 key. Press the " Calls in Q" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.
  • Page 90: Using Another Telephone Like Your Own For A Call

    More functions/services Step by Step Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call. Open the Program/Service menu page 29. PIN and Authorization Select and confirm the option shown. Temporary Phone Select and confirm the option shown.
  • Page 91: Fax Details And Message On Answering Machine

    More functions/services Step by Step Fax details and message on answering machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key page 68, the key lights up when a fax or a message has been received.
  • Page 92: Activating Functions For Another Telephone

    More functions/services Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 page 79 • Call forwarding, code 13, #1 page 38 •...
  • Page 93: Using System Functions From Outside Disa (direct Inward System Access)

    More functions/services Step by Step Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...
  • Page 94: Using Functions In Isdn Via Code Dialing (keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-operated in your country. Siemens Enterprise Communications GmbH & Co. KG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (such as toll fraud).
  • Page 95: Controlling Connected Computers/programs/telephone Data Service

    More functions/services Step by Step Controlling connected computers/ programs/telephone data service If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection.
  • Page 96: Communicating With Pc Applications Over A Csta Interface

    More functions/services Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Ap- plications). You send information to the application and receive information from the application, for example, via your phone display.
  • Page 97: Controlling Relays (only For Hipath 3000)

    More functions/services Step by Step Controlling relays (only for HiPath 3000) If this function has been configured (contact your ser- vice personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can ac- tivate and deactivate them manually them or configure them to activate and deactivate automatically (after tim- eout).
  • Page 98: Radio Paging (not For U.s.)

    More functions/services Step by Step Radio paging (not for U.S.) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page.
  • Page 99: Making Calls In The Team/ Executive/secretary Configuration

    Making calls in the team/ executive/secretary configuration Step by Step Making calls in the team/ executive/secretary configuration If configured (consult your service personnel), you be- long to a team of subscribers with multiple lines (multi- line page 12). Your phone features trunk keys (MU- LAP keys) page 100.
  • Page 100: Line Seizure

    Making calls in the team/ executive/secretary configuration Step by Step Line seizure Line seizure must be configured (consult your service personnel). If automatic line seizure is configured, a trunk is automatically assigned when you lift the hand- set or press the trunk key. Trunk keys The programmable sensor keys on multi-line phones function as trunk keys.
  • Page 101: Answering Calls With The Trunk Keys

    Making calls in the team/ executive/secretary configuration Step by Step Answering calls with the trunk keys Prerequisite: Your telephone rings or the trunk key flashes quickly. if nec. Press the trunk key that is flashing quickly. (not necessary if "Prime Line" is active). Lift the handset.
  • Page 102: Making Calls On Multiple Lines Alternately

    Making calls in the team/ executive/secretary configuration Step by Step Making calls on multiple lines alternately Prerequisite: You are conducting a call via one of your group’s trunks. Another trunk key is flashing. Press the flashing trunk key. The first call party is on hold on the other trunk.
  • Page 103: Direct Station Selection Key

    Making calls in the team/ executive/secretary configuration Step by Step Direct station selection key Each team member has a direct station selection key for every other team member. This means that each team member can be reached di- rectly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not en- gaged in a phone call.
  • Page 104: Transferring A Call In Progress

    Making calls in the team/ executive/secretary configuration Step by Step Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.
  • Page 105: Forwarding Calls On Trunks

    Making calls in the team/ executive/secretary configuration Step by Step Forwarding calls on trunks You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
  • Page 106 Making calls in the team/ executive/secretary configuration Step by Step Deactivating call forwarding Open the Program/Service menu page 29. Forward Line: Off Select and confirm the option shown. Press the required trunk key. Enter the required trunk number. If available, press the CFW MULAP key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
  • Page 107: Transferring Calls Directly To The Executive Phone

    Making calls in the team/ executive/secretary configuration Step by Step Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.
  • Page 108: Using Team Functions

    Using team functions Step by Step Using team functions If configured (consult your service personnel), your tele- phone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net-...
  • Page 109 Using team functions Step by Step You belong to multiple groups or to one group with trunk keys (including executive/secretary configu- ration) Open the idle menu page 24. Leave group Select and confirm the option shown Join group select and confirm the option shown Press the "Hunt group".
  • Page 110: Accepting A Call For Another Member Of Your Team

    Using team functions Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for oth- er telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured.
  • Page 111: Uniform Call Distribution (ucd)

    Using team functions Step by Step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest.
  • Page 112 Using team functions Step by Step Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex- cluded from call distribution for a set period or until you log back on.
  • Page 113: Special Functions In The Lan

    HiPath OpenOffice ME can not be operated in a HiPath 5000 environment. Leaving hunt group/group call Prerequisite: You are part of a hunt group/group call page 108 in another HiPath 2000/HiPath 3000/ HiPath OpenOffice EE. Open the idle menu page 24.
  • Page 114: Setting Up "follow Me" Call Forwarding

    Open the idle menu page 24. DISA intern Select and confirm the option shown. (DISA) station number of your HiPath 2000/ HiPath 3000/HiPath OpenOffice EE. Confirm your entry. Enter the (DISA) station number of your phone. Confirm your entry.
  • Page 115: Using Night Answer

    Open the idle menu page 24. DISA intern Select and confirm the option shown. Enter the (DISA) station number of the HiPath 2000/ HiPath 3000/HiPath OpenOffice EE where the night an- swer phone is connected. Confirm your entry. Enter the (DISA) station number of the phone you are using to activate/deactivate night answer.
  • Page 116: Ringing Group

    Step by Step Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000//HiPath OpenOffice EE com- munications platforms page 108. Saving, displaying, and deleting telephones for the ringing group Open the Program/Service menu page 29.
  • Page 117: Controlling Relays (only For Hipath 3000)

    Special functions in the LAN Step by Step Controlling relays (only for HiPath 3000) If this feature is configured (contact your service person- nel), you can also control relays page 97 in other HiPath 3000 communications platforms. DISA intern Select and confirm the option shown. Enter the (DISA) station number of the HiPath 3000, where you wish to control the relay.
  • Page 118: Opening A Door

    Open the idle menu page 24. DISA intern Select and confirm the option shown. Enter the (DISA) station number of the HiPath 2000/ HiPath 3000/HiPath OpenOffice EE, where you wish to control the relay. Confirm your entry. Enter the (DISA) station number of the phone you wish to use to control the relay.
  • Page 119: Individual Phone Configuration

    Individual phone configuration Step by Step Individual phone configuration Adjusting display settings Adjusting the display to a comfortable read- ing angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has four contrast levels that you can set ac- cording to your light conditions.
  • Page 120: Adjusting Audio Settings

    Individual phone configuration Step by Step Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and according to your personal require- ments. Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume. Keep pressing the key until the desired volume is set.
  • Page 121: Adjusting The Speakerphone To The Room Acoustics

    Individual phone configuration Step by Step Adjusting the speakerphone to the room acoustics To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: "Quiet room", "Normal room"...
  • Page 122: Testing The Phone

    Testing the phone Step by Step Testing the phone Phone functions, testing You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Open the Program/Service menu page 29. Phone test Select and confirm the option shown. If everything is functioning correctly: •...
  • Page 123: Differing Display View In A Hipath 4000 Environment

    In addition, display texts may differ from those described in this document according to the system configuration. The following table provides an overview: HiPath 2000/HiPath 3000/ HiPath 4000 display Description HiPath OpenOffice display...
  • Page 124: Fixing Problems

    Fixing problems Step by Step Fixing problems Responding to error messages on the screen Invalid entry Possible cause: Station number is incorrect. Possible reaction: Enter correct station number. Not authorized Possible cause: Locked function selected. Possible reaction: Apply to service personnel for authorization for relevant function.
  • Page 125: Contact Partner In The Case Of Problems

    Fixing problems Step by Step Key affects other layer Possible cause 1: If "Clear other layer" appears on the menu: you tried to program a function or internal station num- ber with LED on a key that is already programmed on the second layer (for example, external station number).
  • Page 126: Troubleshooting

    Fixing problems Step by Step Troubleshooting Pressed key does not respond Check if the key is stuck. Telephone does not ring Check whether the "Do not disturb" function is activated on your telephone ("Do not disturb" appears on the screen page 23).
  • Page 127 Index Index transfer after announcement ....64 transferring ........37, 104 using DSS keys in a team ....103 Call charge assignment ......77 Numerics Call charges 5-way navigator .......... 19 for another telephone ......75 for your telephone ........75 Call duration ..........
  • Page 128 Index Free keys programming ........... 68 Details, fax ..........91 Function keys ..........18 Dialing Functions en-bloc ............. 48 activating for another telephone ..92 from the caller list ........49 deactivating for another telephone ..92 internal/external calls ......33 programming on a key ......
  • Page 129 Index Operating steps programming on a key ......71 LAN telephony .......... 113 Outgoing calls ..........28 LDAP telephone database ......51 Overload ............89 Leaving an advisory message ....88 trunk keys ..........100 LED display Parking a call ..........
  • Page 130 Index Ring volume Temporary phone ..........120 ........90 Ringer cutoff Testing the telephone ..........79 ......122 Ringing group Text ........... 110 Room monitor answering ..........81 ..........87 receiving ..........87 Text message deleting/displaying ......... 86 Second layer ..........
  • Page 131: Overview Of Functions And Codes

    Overview of functions and codes Overview of functions and codes The following table lists all available functions, as shown on the display. If configured (con- tact your service personnel), functions can be activated interactively (select + confirm), via the Program/Service menu (select + confirm or enter a code), or with function keys..
  • Page 132 Overview of functions and codes ... Via the Program/ ... Interactively Service menu ... With key Functions page 29 (=display) Code Control Relay On (only for HiPath 3000) Control Relay Off (only for HiPath 3000) Data I/O Service Directory 1=internal 2=LDAP DISA DISA intern...
  • Page 133 Overview of functions and codes ... Via the Program/ ... Interactively Service menu ... With key Functions page 29 (=display) Code Join group Leave group In hunt group Out of hunt group #85# Keypad dialing Lock all phones Lock phone Unlock phone Change PIN Mute on...
  • Page 134 Overview of functions and codes ... Via the Program/ ... Interactively Service menu ... With key Functions page 29 (=display) Code Ring Transfer: On Ring Transfer: Off #502 Ringer cutoff on Ringer cutoff off Ringing group on Ringing group off Room monitor Select language Send message...
  • Page 135 Overview of functions and codes ... Via the Program/ ... Interactively Service menu ... With key Functions page 29 (=display) Code Log on Log off #401 Available Not available #402 Work on Work off #403 UCD night on UCD night off #404 Calls in queue Use speed dialing...
  • Page 136 Subject to availability. Right of modification reserved. The trademarks used Siemens Enterprise Communications are owned by Siemens Enterprise www.siemens.com/open Communications GmbH & Co. KG or their re- spective owners.

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