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Siemens OPTIPOINT HIPATH 2000 Operating Instructions Manual

Siemens telephone user manual
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optiPoint 410 advance
Operating Instructions

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Summary of Contents for Siemens OPTIPOINT HIPATH 2000

  • Page 1 HiPath 2000 HiPath 3000 HiPath 5000 optiPoint 410 advance Operating Instructions...

  • Page 2: Before You Begin

    HiPath 2000 and HiPath 3000 / 5000. They describe all functions you can use from your telephone. You may find that some func- tions you wish to use are not available on your telephone. This may be due to one of the following reasons: •...

  • Page 3: Marks

    Before You Begin Marks The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified environ- mental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

  • Page 4: Table Of Contents

    Self Labelling Key-Funktion ....... 14 Using the Telephone Efficiently....... 14 Safety Precautions for IP Telephony .
  • Page 5 Telephone Settings ........
  • Page 6 Display Number of Waiting Calls and Overload Indication ..84 Using Another Telephone Like Your Own for a Call ....84...
  • Page 7 (System-Wide Cancellation for a Telephone)..... 86 Activating Functions for Another Telephone ..... 87 Using System Functions from the Outside (DISA: Direct Inward System Access) .
  • Page 8 Fixing Problems ......123 Telephone Maintenance ........123 Echo Effect .

  • Page 9: Basic Operating Instructions

    Basic operating instructions optiPoint 410 advance control panel Speaker for open listening and ring tones Handset Key for confirming a function Keys for telephone settings Backlight graphics display, 4 lines with 24 chars Fixed function key: Release Keys for scrolling to functions Basic operating instructions –...

  • Page 10: How To Use These Operating Instructions

    Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Enter the code. Press volume controls on the telephone. Press the key. Press the illuminated key.

  • Page 11: Displays

    (list of internal station numbers and system speed- dialing numbers) • Conference Page 55 (list of conference participants) • LDAP telephone database (list of LDAP search results) • Connection costs Page 71 (list of toll connections) Basic operating instructions Page 46...

  • Page 12: Accessing Functions

    Accessing Functions For information on displays and how to use lists displayed Page 11..Interactively You can select some functions while the telephone is idle, for example: < > to scroll to a function and press execute it. You can select other functions directly depending on the situation.

  • Page 13: Functions You Can Use

    You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are pro- grammed on trunk keys. You can access all lines and can also conduct different calls simultaneously on mul- tiple lines.

  • Page 14: Self Labelling Key-Funktion

    Step by Step Self Labelling Key-Funktion If an optiPoint self labelling key module is connected to your telephone, you do not need to label your key mod- ule's programmable function keys manually A detailed description of the corresponding options is provided in the optiPoint 420 Operating Manual.

  • Page 15: Making Calls - Basic Functions

    Step by Step Speaker Making Calls – Basic Functions Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

  • Page 16: Switching To Speakerphone Mode

    Making Calls – Basic Functions Step by Step Speaker Release Speaker Ending the call: Press the key. The LED goes out. Press the key. Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.

  • Page 17: Open Listening In The Room During A Call

    Step by Step Speaker Speaker Open Listening in the Room During a Call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Precondition: You are conducting a call with the hand- set.

  • Page 18: Ending The Call

    Ending the call Replace the handset. Press the key. Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed.

  • Page 19: Turning The Microphone On And Off

    Step by Step Mute Mute > Mute on? > Mute off? Program/Service Turning the Microphone On and Off To prevent the other party from listening in while you consult with someone in your office, you can temporar- ily switch off the handset microphone or the handsfree microphone.

  • Page 20: Calling A Second Party (Consultation Hold)

    Making Calls – Basic Functions Step by Step US: Consult? UK: Enquiry? Return to held call? Quit and return? Program/Service > Toggle/Connect? Program/Service > Conference? Program/Service > Transfer? Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold.

  • Page 21: Transferring A Call

    Step by Step US: Consult? UK: Enquiry? > Transfer? Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. Enter the number of the party to which you want to transfer the call.

  • Page 22: Call Forwarding

    PC network) Select and confirm. Enter the code. Select and confirm. Enter the code. Enter the number of the telephone that is ringing. Confirm. Deactivating call forwarding: Select and confirm. Enter the code. When call forwarding is active, a special dial tone sounds when you lift the handset.

  • Page 23: Using Call Forwarding No Reply (Cfnr)

    Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone. Press the key. The LED lights up. Select and confirm.

  • Page 24: Call Forwarding In The Carrier Network

    Making Calls – Basic Functions Step by Step > Trunk FWD on? 1=immediate? > 2=on no answer? > 3= on busy? Save? > Forwarding - trunk off Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) (Not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct-...

  • Page 25: Call Forwarding In The Event Of A Telephone Malfunction

    > UK: Change entry? US: Save entry? UK: Save? Call Forwarding in the Event of a Telephone Malfunction If this feature is configured (ask the service personnel), you can define an internal or external call forwarding destination that becomes effective when your tele- phone is not working.

  • Page 26: Using Callback

    Precondition: You have reached a busy line or no one answers. Confirm. Enter the code. Answering a Callback Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display. Lift the handset. Press the key. The LED lights up. You hear a ring tone.
  • Page 27 Step by Step Delete? > US: Exit? > UK: End? Program/Service Speaker Deleting a displayed entry: Press the "OK" dialog key to confirm your selection. Ending callback display: Select and confirm. Press the key. The LED goes out. Press the key. The LED goes out. Making Calls –...

  • Page 28: Saving Repertory Dialing Numbers On A Key

    Making Calls – Basic Functions Step by Step Program/Service > 91=Prog. feature key? If applicable > +=Next layer? US: Change key? UK: Change feature? Repdial key? Saving Repertory Dialing Numbers on a Key You can save frequently-dialed station numbers on pro- grammable keys that are unassigned by default.

  • Page 29: Using Repertory Dialing Keys

    Select and confirm to save the repdial key without LED display. Confirm. Select and confirm. Select and confirm. Simply press the key to dial a stored telephone number Page 29. You can do this while a call is in progress. For information on display messages when sav-...

  • Page 30: Telephone Settings

    UK: Ringer tone? > US: Attention Ring Vol? > UK: Attention Ring Volume? Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. To raise or lower the volume: Keep pressing the keys until the desired volume is set.

  • Page 31: Adjusting The Display Contrast

    Step by Step > Display contrast? > Speakerphone mode? Adjusting the display contrast The display has four contrast levels that you can set ac- cording to your light conditions. Press one of the keys while the phone is idle. Select and confirm. Change the display contrast (1 ...

  • Page 32: Adjusting The Receiving Volume During A Call

    Making Calls – Basic Functions Step by Step simultaneously Save. Program/Service > More features? > 48= Select language? > 15=Spanish? Adjusting the Receiving Volume During a Call You are engaged in a call. To raise or lower the volume: Keep pressing the keys until the desired volume is set.

  • Page 33: Making Calls - Convenience Functions

    The called station appears on the screen. will be displayed (list display Press these keys to select another party. Confirm. If you know the number of the telephone that is ringing, enter it directly. Press the flashing key. Accepting calls in a team [1] ”Different Displays (HiPath 4000 Environment)”...

  • Page 34: Rejecting Calls

    (contact your service personnel). The telephone rings. The caller is displayed. Press the key. If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).

  • Page 35: Answering A Call With A Headset

    Step by Step Answer? Release Making Calls – Convenience Functions Answering a Call With a Headset Precondition: Your telephone rings. Confirm. or If the "Headset" key has been configured Press the key. The LED lights up. Ending the call: Press the key.

  • Page 36: Answering Calls From The Entrance Telephone And Opening The Door

    Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your ser-...

  • Page 37: Accepting A Call From An Answering Machine

    Press the key. The LED lights up Select and confirm. Enter the code. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". Select the displayed function and press the "OK" dialog key to change the code.

  • Page 38: Dialing/Making Calls

    Making Calls – Convenience Functions Step by Step Dial? Delete number? > End? Speaker Release Dialing/Making Calls En-Bloc Sending / Correcting Numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.

  • Page 39: Using A Caller List

    (external calls only; contact your service personnel for details). Your telephone stores up to ten calls in chronological or- der. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Mul- tiple calls from the same caller do not automatically generate new entries in the caller list.
  • Page 40 Making Calls – Convenience Functions Step by Step > Add'l information? > Call? > Delete? > Save number? Program/Service Displaying the Call Time and Additional Call Infor- mation Precondition: You have retrieved the caller list and the selected call is displayed (black square at the beginning of line).

  • Page 41: Speed-Dial

    Step by Step Program/Service > 7=Use speed-dialing? If applicable Program/Service > 92=Change Speed-dial? US: Change? UK: Change entry? Making Calls – Convenience Functions Speed-dial Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial num- bers Page 41 or your service personnel has stored system speed-dial numbers.
  • Page 42 Making Calls – Convenience Functions Step by Step US: Save? UK: Save entry? > Previous? US: Next? UK: Next entry? > US: Change? > UK: Change entry? > Delete? > US: Exit > UK: End Confirm. If you make a mistake: Select and confirm.

  • Page 43: Dialing A Number From The Internal Directory

    Press the key. The LED lights up. Confirm. Enter the code. Confirm. The internal telephone directory list will be displayed (list display Page 11). Press these keys to select another entry. Enter the name you want to find, or just the first few let- ters, using the alphanumeric keypad.
  • Page 44 Making Calls – Convenience Functions Step by Step If applicable > Delete Character? If applicable > Delete Line? > Call? > Add'l information? Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

  • Page 45: Dialing From The Telephone Database (Ldap)

    > Delete Character? Making Calls – Convenience Functions Dialing from the Telephone Database (LDAP) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.
  • Page 46 Making Calls – Convenience Functions Step by Step Search? Call? > Call? > Change search string? > Show results? > Change search string? Confirm. The name is searched for. This may take a few seconds. The result is displayed: If only one name is found, it is displayed. Confirm.

  • Page 47: Using Mailboxes

    If you have programmed the "Mailbox" key the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

  • Page 48: Talking To Your Colleague With Discreet Calling

    If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling).

  • Page 49: Assigning A Station Number (Not For U.s.)

    The operating procedure depends on whether the dial- ing aid is connected to the S You can also use your system telephone as a dialing aid for other telephones. Dialing aid on the S On the PC, select a destination and start dialing.
  • Page 50 Making Calls – Convenience Functions Step by Step Program/Service > 67=Associated dial? Dialing aid from your telephone for another tele- phone: Press the key. The LED lights up. Select and confirm. Enter the code. Enter the internal station number ("Dial for:").

  • Page 51: During A Call

    Precondition: You are engaged in a phone call and hear a tone (every six seconds). Ending the first call and answering the waiting call: Replace the handset. Your telephone rings. Answer the second call. Lift the handset. Placing the first call on hold and answering the sec- ond call: Select and confirm.

  • Page 52: Preventing And Allowing Call Waiting (Automatic Camp-On)

    Making Calls – Convenience Functions Step by Step Program/Service > #490=Call wait.trm.off? > 490=Call wait.term.on? rhmd qhmd > Waiting tone off? > Waiting tone on? Preventing and Allowing Call Waiting (Automatic Camp-On) If this function has been configured (ask your service technician), you can prevent or allow a second call Page 51 from being signaled by automatic camp-on during an ongoing call.

  • Page 53: Parking A Call

    You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Precondition: You are conducting a call.

  • Page 54: Placing External Calls On Hold

    Program/Service > 63=Retrieve line? Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Page 63, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

  • Page 55: Conducting A Conference

    Step by Step > Start conference? > Conference? Program/Service Return to held call? Add party? > Conference? Program/Service > View conf parties? > Exit list? Conducting a Conference In a conference call, you can talk to as many as four other parties at the same time.

  • Page 56: Ending A Conference (Initiator Only)

    Making Calls – Convenience Functions Step by Step > View conf parties? > Remove party? > US: Leave conference? > UK: Withdraw? > End conference? Program/Service > Drop last conf. party? Program/Service qhme Removing Parties From the Conference (Initiator Only) Select and confirm.

  • Page 57: Activating Tone Dialing/Dtmf Suffix-Dialing

    Step by Step Program/Service > 53=DTMF dialing? Making Calls – Convenience Functions Activating Tone Dialing/DTMF Suffix-Dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Select and confirm Enter the code.

  • Page 58: Recording Calls

    Making Calls – Convenience Functions Step by Step Recording Calls If configured (ask your administrator), you can record calls. Precondition: You are conducting a call, the "Record- ing" key is configured Page 63. Press the illuminated "Recording" key. The LED lights An announcement notifies you and the person you are speaking with that recording has begun.

  • Page 59: Transferring A Call After A Speaker Call (Announcement) In A Group

    Step by Step US: Consult? UK: Enquiry? Program/Service > 80=Speaker call? > Transfer? Making Calls – Convenience Functions Transferring a Call after a Speaker Call (Announcement) in a Group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, Page 47) to announce a call in progress to a group of users...

  • Page 60: Trunk Flash

    Precondition: You have set up an external connection. Press the key. The LED lights up. Select and confirm Enter the code. Enter the service code and/or telephone number. [1] ”Different Displays (HiPath 4000 Environment)” Page 117...

  • Page 61: If You Cannot Reach A Destination

    The called party and person to whom this party is talk- ing hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

  • Page 62: Using Night Answer

    Enter the code. Service personnel can also configure an "automatic night answer service". The automatic night answer ser- vice activates at specific times for your telephone de- pending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).

  • Page 63: Saving Functions, Procedures And Appointments

    Appointments You can save a frequently dialed number frequently used functions/procedures (comprising sev- eral operating steps) on any free key on your telephone or add-on device. You can use dual-level key assignment if you have con- figured a key as the "switching" key (Shift key) and "Ex- tended Key Functionality"...
  • Page 64 Saving Functions, Procedures and Appointments Step by Step US: Exit? UK: End? > US: Another key? > UK: Program another key? Confirm. Select and confirm. Now press the key to access the function direct- ly. If the function can be turned on and off, such as "Do not disturb", pressing the key multi- ple times turns the function on and off.
  • Page 65 Saving Functions, Procedures and Appointments Step by Step Repdial key (internal), Direct station select: The other party is not engaged in a call. The other party is engaged in a call or has activated do not disturb. Flashing rapidly - A caller is trying to reach you, please pick up the phone.
  • Page 66 Saving Functions, Procedures and Appointments Step by Step Data I/O Service: No connection to an application. Active connection to an application. Flashing slowly - Connection to application temporarily interrupted. The following functions are assigned to keys which have no LED: Repdial key (external), Procedure key, Trace call, Speed- dial, Release call, Clear, US:Lock all phones UK:Tele- phone Lock, Send message, US:Directory UK:Phone-...

  • Page 67: Assigning A Procedure (Operating Steps) To A Key

    Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Page 50, you can save all the remaining inputs re- quired (station number of the calling party + the station number to be dialed) to a single key.
  • Page 68 Saving Functions, Procedures and Appointments Step by Step > UK: Program another key? > US: Another key? Select and confirm. Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

  • Page 69: Appointments Function

    UK: End Saving Functions, Procedures and Appointments Appointments Function You can tell your telephone to give you a call when you want to be reminded of an appointment To do this, you need to save the time you want the call to be made.

  • Page 70: Using Timed Reminders

    Using Timed Reminders Precondition: You must have saved a timed reminder Page 69. The current time is the time stored. The telephone rings. The timed reminder appears on the screen. Press the key twice. Lift the handset and replace it again.

  • Page 71: Displaying And Assigning Call Charges

    If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier. Indication of the cost of a telephone call has to be re- quested from the service provider and has to be in- stalled by an authorized technician.

  • Page 72: Displaying Call Charges For Another Telephone (Not For U.s.)

    US: Exit? > UK: End? Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact your service per- sonnel), you can display and print the chargeable calls for other telephones (such as a pay phone).

  • Page 73: Dialing With Call Charge Assignment

    Step by Step Program/Service > 60=Account code? US: #=Save? UK: #=Save entry? Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: Service personnel has set up account codes for you. Press the key.

  • Page 74: Private Sphere/Security

    You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (contact your service personnel). Select and confirm.

  • Page 75: Caller Id Suppression

    Step by Step > Suppress call ID? > Restore caller ID? Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Select and confirm.

  • Page 76: Monitoring A Room

    88=Room monitor? Program/Service Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

  • Page 77: Trace Call: Identifying Anonymous Callers (Not For U.s.)

    Step by Step Program/Service > 84=Trace call? Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

  • Page 78: Locking The Telephone To Prevent Unauthorized Use

    Select and confirm. Enter the code for "on" or "off". Enter the telephone lock PIN While the telephone is locked, a special dial tone sounds when you lift the handset. You can con- tinue to dial internal numbers as usual.

  • Page 79: Locking Another Telephone To Prevent Unauthorized Use

    You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.

  • Page 80: Saving Your Pin

    • to prevent unauthorized persons from using your telephone Page 78 • to use another telephone like your own you need to enter a personal identification number, which you can save yourself. Press the key. The LED lights up. Confirm Enter the PIN.

  • Page 81: Using Other Functions

    Step by Step > US: Send message? > UK: Send Message? > 0=Please call back > Enter message text? Send? Using Other Functions Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g.

  • Page 82: Displaying And Deleting Messages You Have Sent

    Using Other Functions Step by Step > View sent message? > US: View messages? UK: Display Messages? > Displaying and Deleting Messages You Have Sent Select and confirm. Enter the code. Follow the display prompts. Texts sent to groups can be deleted only by the originator.

  • Page 83: Leaving An Advisory Message

    > Advisory msg. off Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

  • Page 84: Display Number Of Waiting Calls And Overload Indication

    You have exceeded the threshold value (overload). Using Another Telephone Like Your Own for a Call Other people can temporarily use your telephone for outgoing calls as though it were their own. Press the key. The LED lights up. Select and confirm Enter the code.

  • Page 85: Using Another Telephone Like Your Own For An Extended Period

    Own for an Extended Period of Time (Mobility) If this feature is configured, you can use a random optiPoint 410 as your own telephone. Your station num- ber including all settings (for example, programmed keys) are transferred. Precondition: You have received a mobile station num- ber and, where applicable, a password (ask the service personnel).

  • Page 86: Fax Details And Message On Answering Machine

    Using Other Functions Step by Step Program/Service > #0=Reset services? Fax Details and Message on Answer- ing Machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key a fax or a message has been received.

  • Page 87: Activating Functions For Another Telephone

    Press the key. The LED lights up. Confirm. Enter the code. Enter the internal number of the telephone for which you want to activate the function. Enter the code, such as Follow the prompts on the screen for any further input.

  • Page 88: Using System Functions From The Outside (Disa: Direct Inward System Access)

    Precondition: You have a telephone that uses tone di- aling (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system. Set up a call to the system. Enter the station number (contact your service personnel).
  • Page 89 Step by Step Wait for a dial tone and then enter the code, such as 97 for Do not disturb on. Make other inputs as neces- sary; (refer to the operating instructions for pulse and DTMF telephones). Dial the external number. You can only execute one function at a time, or set up only one outgoing connection.

  • Page 90: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (e.g. toll fraud).

  • Page 91: Controlling Connected Computers Or Other Programs And Telephone Data Service (Hipath 3500/3550/3700/3750/3800 Only)

    If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Precondition: You have set up a connection. Press the key. The LED lights up.

  • Page 92: Communicating With Pc Applications Over A Csta Interface

    Communicating with PC Applications over a CSTA Interface If this function has been configured (ask your service personnel), you can use your telephone to communi- cate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send informa- tion to the application and receive information from the application, for example, on your telephone's display.

  • Page 93: Controlling Relays (Not For Hipath 2000)

    Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net- work) Page 115! Select and confirm.

  • Page 94: Radio Paging (Not For U.s.)

    The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you. Paging: To be paged, you must have activated a call ringing...

  • Page 95: Using Other Team Functions

    UK:Hunt group join/leave" key this means that the audible tone was activated for at least one group. Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net- work) Page 111!
  • Page 96 Using Other Team Functions Step by Step > US: Leave group? > UK: Leave hunt group? > US: Join group? > UK: Join hunt group?Join > US: Leave group? > UK: Leave hunt group? > US: Join group? > UK: Join hunt group? 301 x group name group name Next?
  • Page 97 Step by Step > US: Join group? > UK: Join hunt group? > #=Leave all groups? > =Rejoin all groups Select and confirm This turns off the audible tone for the displayed group or trunk. Select and confirm. This turns off the audible tone for all groups and trunks. Enter the code for "Leave all groups".

  • Page 98: Accepting A Call For Another Member Of Your Team

    Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.

  • Page 99: Activating And Deactivating A Ringing Group

    Ringing group off? Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at up to five other internal phones. The person who an- swers first receives the call. Special features must be taken into consider-...

  • Page 100: Uniform Call Distribution (Ucd)

    Using Other Team Functions Step by Step Program/Service > UCD? 401=Log on? #401=Log off? qhde rhde Program/Service > UCD? > #402=Not available? 402=Available? rhdf qhdf Uniform Call Distribution (UCD) If this function has been configured (contact your ser- vice personnel), you belong to a group of users (agents) to whom calls are distributed.
  • Page 101 If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on.

  • Page 102: Team And Executive/Secretary

    Trunk keys (MULAP keys) • Direct station selection keys • Group call key (not on the executive telephone in an executive/sec- retary team) • Ring transfer keys (only in an executive/secretary team) As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "US:Join/...

  • Page 103: Answering Calls With Trunk Keys

    Release Team and Executive/Secretary Functions With Trunk Keys Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Speaker"...

  • Page 104: Switching Between Phone Calls On Multiple Trunks

    MULAP Conference Release If this function has been released (ask your service per- sonnel), you can program the US: "MULAP Privacy Re- lease" UK: "Privacy Release" key for your telephone Page 63. If you press the programmed US: "MULAP Privacy Re- lease"...

  • Page 105: Forwarding Calls On Lines

    Step by Step Program/Service > 501=Forward Line: On? qide 1=all calls? > 2=external calls only? > 3=internal calls only? US: Save? UK: Save entry? Team and Executive/Secretary Functions With Trunk Keys Forwarding Calls on Lines You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations);...
  • Page 106 Team and Executive/Secretary Functions With Trunk Keys Step by Step Program/Service > #501=Forward Line: Off? ride Deactivating call forwarding: Press the key. The LED lights up. Select and confirm. Enter the code. Press the trunk key you wish to use. Enter the number of the trunk key you wish to use.

  • Page 107: Using Dss Keys

    Press the direct station selection key. If the team member you wish to reach is engaged in an- other call, the DSS key on your telephone is illuminated. You can make the call even in this case. When the other party answers: Lift the handset.

  • Page 108: Transferring A Call In Progress

    Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) By default, your telephone rings when a call arrives on your line. If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each...

  • Page 109: Transferring Calls Directly To The Executive (Only In An Executive/Secretary Group)

    Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating ring transfer: Press the Ring Transfer"...

  • Page 110: Testing The Telephone

    Select and confirm. Enter the code. If everything is OK, • all LEDs on the telephone start flashing, including the ones on the key module (only the Program/Ser- vice menu LED lights up); • your station number appears on the screen;...

  • Page 111: Special Functions In The Lan (Pc Network)

    Special Functions in the LAN (PC Network) Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 environ- ment, multiple HiPath 2000/HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. pro- prietary PC network).

  • Page 112: Transferring Call Forwarding

    > Call forwarding off? Transferring Call Forwarding You can activate/deactivate call forwarding for your telephone from other HiPath 5000 telephones. Select and confirm. Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 to which your telephone is connected.

  • Page 113: Using Night Answer

    Page 62. Select and confirm. Enter the code. Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 to which the night answer telephone is connected. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

  • Page 114: Activating And Deactivating A Ringing Group

    > Ringing group off? Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000 communications platforms Page 99. Save/view/delete the telephones for the ringing group: Press the key.

  • Page 115: Controlling Relays (Not For Hipath 2000)

    Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to control the relay. Confirm the entry. Select and confirm.

  • Page 116: Opening The Door

    Enter the (DISA) call number of the HiPath 2000/ HiPath 3000 in which the door is to be opened. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate the door opener. Confirm the entry.

  • Page 117: Different Displays (Hipath 4000 Environment)

    Waiting tone off? Mute on? Suppress call ID? Advisory msg. on? US: Lock phone? UK: Changeover on? US: Lock all phones? UK: Telephone Lock? Change PIN? US: PIN Code reset? UK: Lock code reset? Temporary Phone? Description Page 22 Page 41...
  • Page 118 Different Displays (HiPath 4000 Environment) Step by Step Menu More features? Cancel? HiPath 2000/HiPath 3000 Display Call wait.term.? Call wait.term.off? Caller list? Change Speed Dial? Ringer cutoff on? Service? View callbacks? Function DTMF dialing? Speaker call? Retrieve call? Pickup - directed? Account code? Show call charges? Reset services?

  • Page 119: Entering Text On The Telephone

    Step by Step If necessary Entering Text on the Telephone In the following situations, you can enter text (alphanu- meric characters) on the telephone: • when sending a message • when leaving an advisory message Entering text via the keypad Enter text via the keypad.

  • Page 120: Labeling, Documentation And Accessories

    Internet: You will find the "Online Key Labeling Tool" along with the user interface under http://www.siemens.com/hipath Put the labeled strips in the relevant key pad on your optiPoint and place the transparent cover over them (mat page above).

  • Page 121: Attaching A Station Number Label

    Attaching a Station Number Label Self-adhesive call-number labels are also delivered with your optiPoint. Write on the call-number label (fire brigade, police, own telephone num- bers), then remove and stick it in the recess on the telephone when the handset is lifted. Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath...

  • Page 122: Accessories

    Labeling, Documentation and Accessories Accessories The following accessories help you customize your telephone to your indi- vidual preferences. optiPoint adapters are modules which can be plugged into the option bays at the bottom of optiPoint. optiPoint self labeling key module: Key module with 13 programmable keys and automatic key labeling.

  • Page 123: Fixing Problems

    • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 124: Responding To Error Messages On The Screen

    The station number you dialed does not exist. The tele- phone you are trying to call is unplugged. Possible response: Enter a correct station number. Try calling the telephone again later on. Possible cause: You dialed your own station number.

  • Page 125: Contacts For Resolving Problems

    Fixing Problems Step by Step Possible cause 1: Key affects other layer If "Delete other layer" appears on the menu: you tried to program a function or internal station num- ber with LED on a key that is already programmed on the second layer (for example, external station number).

  • Page 126: Index

    DSS keys in a team call charge assignment ... 73 call charges for another telephone call charges for your telephone call forwarding in the event of telephone malfunction MSN in CO call recording call request call signal call transfer...
  • Page 127 (MSN) forwarding MSN in CO forwarding multiple subscriber number (MSN) function keys ... 45 functions activating/deactivating for another telephone associated service programming on keys ... 29 resetting group call ... 43 in a team ... 88 handsfree answerback ...
  • Page 128 ... 120 programmable ... 9 labeling key fields ... 9, 120 LAN telephony ... 111 LDAP telephone database leaving an advisory message LED indications, meaning of LED signals, meaning ... 64 lists displayed ... 11 locking all phones ... 79...
  • Page 129 LDAP telephone maintenance telephone test temporary phone testing the telephone testing the telephone functions text message answering deleting/displaying receiving sending three-party conference time-dependent hotline toggle ... 20...
  • Page 130 Index ... 100 using a caller list ... 39 using a temporary phone ... 84 using functions from the outside ... 88 variable call forwarding ... 22 waiting calls ... 84 work time ... 101...

  • Page 131: Overview Of Functions/Codes (Alphabetical)

    Overview of Functions/Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact your service personnel) can be activated interactively (se- lect + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact your service per- sonnel).
  • Page 132 Overview of Functions/Codes (Alphabetical) Functions (display) Conference Start conference Adding a party to the conference End conference View conf parties Remove party Drop last conf. party (only for U.S.) Consult Return to held call Quit and return Transfer/US:Accept call UK:Accept Control Relay On (not for HiPath 2000) Control Relay Off (not for HiPath 2000) Data I/O Service...
  • Page 133 Functions (display) Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off CFNR on CFNR off Trunk FWD on Trunk FWD out Forward Line: On Forward Line: Off Headset Answer call HF answerback on HF answerback off Hotline Join hunt group Leave hunt group Rejoin all groups...
  • Page 134 Overview of Functions/Codes (Alphabetical) Functions (display) Page Answer page (not for U.S.) Park a call Retrieve call Phone Test Pickup - directed Pickup - group Accept call Prog. feature key Recording Redial Reject call Release Reserve trunk Reset services Retrieve line Ring Transfer: On Ring Transfer: Off Ringer cutoff on...
  • Page 135 Functions (display) Show call charges (own telephone) View call charges (other party’s telephone) Speaker call Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.) Temporary Phone Timed reminder on Timed reminder off Toggle/Connect Trace call...

  • Page 136: Fcc And Industry Canada Compliance

    FCC Rules, Part 15 The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 137 If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.

  • Page 138: Equipment Attachment Limitations

    The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi- cation of the maximum number of terminals allowed to be connected to a telephone inter- face. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
  • Page 139 An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens AG or their respective own- ers. © Siemens AG 2006 Siemens Communications Hofmannstr.

This manual is also suitable for:

Optipoint hipath 3000Hipath 5000Hipath 3000Hipath 2000Optipoint 410 advance

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