Uniform Call Distribution (Ucd) - Siemens HiPath 3000 Operating Instructions Manual

Step by Step
UCD?
* 401=Log on?
#401=Log off?
qhde rhde
or
UCD?
#402=Not available?
*
402=Available?
rhdf qhdf
or

Uniform Call Distribution (UCD)

If this function has been configured (contact your ser-
vice personnel), you belong to a group of users (agents)
to whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
Select and confirm
Confirm.
or
or
Enter the code for "Log on" or "Log off".
o
To log on, enter your identification number ("Agent:").
Contact your service personnel to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm
Confirm.
or
or
Enter the code for "Not available" or "Available".
[1] "Different Displays (HiPath 4000 Environment)"
Using Other Team Functions
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