Uniform Call Distribution (Ucd) - Siemens HiPath AllServe Operating Instructions Manual

Using Other Team Functions
Step by Step
Program/Service
UCD?
*
401=Lo g on?
#401=Lo g off?
or
Program/Service
UCD?
#402=No t available?
*
402=Available?
or
92

Uniform Call Distribution (UCD)

If this function has been configured (contact System
Support), you b elong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up
Select and confirm.
Confirm.
or
or
Enter the code for "Log on" or "Log off".
To log on, enter your identification number ("Agent:").
Cont act System Support to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up
Select and confirm.
Confirm.
or
or
Enter the code for "Not available" or "Availab le".