Warranty And Service - Valor Homeflame Dream Installation And Owner's Manual

Standard Warranty Terms & Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a GDC approved service
engineer or a GAS SAFE REGISTER engineer. Outside of the United Kingdom
servicing can be carried out either by a CORGI or GAS SAFE REGISTER engineer.
It is also a requirement of the warranty that the fire has an annual service (every 12
months) in accordance with the installation and servicing instructions, performed by a
GAS SAFE REGISTER engineer, (CORGI or GAS SAFE REGISTER outside of UK).
Our promise to you
If you experience a fault with your new fire, we aim to provide a safe and high quality
repair service supported by our dedicated national network of highly skilled engineers.
If your installer can't resolve the problem for you, we will do everything we can to get
an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory rights.
What you need to do if you experience a problem with the operation of the fire:
You should always contact your installer first, because the cause of the fault may not
-
be related to the fire.
If your installer confirms that the fault is with the fire and they can't repair it, our
friendly customer service team is on hand to help. -
Simply call our customer service division in the UK on 0844 879 35 88 or in the
-
Republic of Ireland on 01 842 8222 to book an engineer visit or for any general advice
that you may need.
© GDC Group Ltd. 2012
OWNER GUIDE

WARRANTY AND SERVICE

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