Xerox WorkCentre 4265 User Manual page 167

Symptom
The output is too light.
Toner smears or print comes off.
The output has stains on the back
side.
Random spots on the output, or the
image is blurry.
Solutions
• To check the toner level, check the control panel, use the print driver, or
CentreWare Internet Services. If the toner cartridge is near empty,
replace it.
• Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner cartridge.
• Ensure that the print quality mode is not set to Toner Saver. Toner Saver
us useful for draft quality output.
• Replace the paper with a recommended size and type, and confirm that
your printer and print driver settings are correct.
• Verify that the paper is dry and that supported paper is used. If not,
change the paper.
• Change the Paper Type settings in the print driver.
In the Printing Preferences of the print driver, on the Paper/Output tab,
change the Paper Type setting.
• If printer is located in a high altitude environment, adjust the altitude
setting of the printer. For details, see the System Administrator Guide at
www.xerox.com/office/WC4265docs.
• Change the Paper Type settings in the print driver. For example, change
Plain to Lightweight Cardstock.
In the Printing Preferences of the print driver, on the Paper/Output tab,
change the Paper Type setting.
• Verify that the paper is the correct size, type, and weight. If not, change
the paper settings.
• Verify that the printer is plugged into an outlet that is providing the
correct voltage and power. Review the electrical specification of the
printer with an electrician if necessary.
• For details, see Electrical Specifications
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge, install a genuine Xerox
toner cartridge.
• Use the Heavyweight or Cardstock paper type setting, or use paper type
with a smoother surface.
• Ensure that the humidity in the room is within specifications. For details,
see Relative Humidity
• For details, see Selecting a Location for the Printer
Xerox
on page 185.
on page 184.
® ®
WorkCentre 4265 Multifunction Printer
Troubleshooting
on page 35.
167
User Guide