6 | HDZ Series IP PTZ User Manual
In the event you have a problem with any Honeywell product, please call Customer Service at
1.800.323.4576 for assistance or to request a Return Merchandise Authorization (RMA)
Be sure to have the model number, serial number, and the nature of the problem available for
the technical service representative.
Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped to
Honeywell without a clearly identified Return Merchandise Authorization (RMA) number
may be refused.