40 | HDZ Series IP PTZ User Manual
Deleting the Honeywell Viewer Program from a PC
For users that have an older version of the Honeywell Viewer already installed on their PC, you
should first remove the existing Viewer program before accessing the HDZ Series IP PTZ
Deleting the Honeywell Viewer
Deleting Temporary Internet Files
To improve browser performance, we recommend that you clean up all of the Temporary
Internet Files. To do so:
Understanding the Web Client User Interface
functions. See the following sections for descriptions of the user interface elements.
If the live video pane on the Home Page of the Honeywell Viewer cannot be
shown for users who have previously installed the viewer software, you may need
to upgrade the Honeywell Viewer software. To upgrade the Viewer software, first
remove the old software with the Control Panel and delete the temporary Internet
Explorer files, then open the Honeywell website and re-download and install the
Viewer program on your PC.
Once you login to the HDZ Series IP PTZ camera, a screen that looks like
should appear in your browser.
If this screen does not appear, check your browser's security settings and make sure that
ActiveX controls and plug-ins are enabled.
Open the Control Panel on your PC and double-click Add or Remove Programs.
In the Currently Installed Programs list, select the Honeywell Viewer and click Remove
to uninstall the Viewer.
Click the Tools menu and select Internet Options.
Click Delete under the Browsing History section.
Click Delete Files under the Temporary Internet Files section.
A confirmation window will open. Click Yes to start deleting the files.
shows the layout of the web client user interface and the available controls and